Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 843 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 843 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 16th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product, ordered the 3m x 3m extreme in black. Very solid. Next day delivery spot on.”

Helpful Report

Posted 3 months ago

Hello James, Thank you for your amazing 5-star review! We're thrilled to hear that you're satisfied with the quality of your gazebo and that the next day delivery was on point. It’s great to know you found it solid and reliable. Your feedback is really appreciated! If you have any questions or need assistance in the future, please feel free to reach out. Kind regards, Sam

Posted 3 months ago

“Good quality and quick turnaround on order. Always had the same great service.”

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Posted 3 months ago

Hello Paul, Thank you for your fantastic 5-star review! We're thrilled to hear that you appreciate the quality of our products and the quick turnaround on your order. It's wonderful to know that you've consistently received great service from us. Your continued support means a lot! If there's anything else we can assist you with, please feel free to reach out. Kind regards, Sam

Posted 3 months ago

“The image in the website was misleading and the print package was not what I thought I had purchased. The additional cost to get what I wanted was 50% above the quote, so a refund was given. At least there was no quibble on that, and the refund was processed quickly which is the reason for three stars.”

Helpful Report

Posted 3 months ago

Hello Kate, Thank you for your feedback. We’re sorry if you found the website to be misleading. We do strive to clearly state exactly what is included in each print package to avoid any confusion. We understand the additional cost was higher than expected, but we’re glad the refund was processed quickly and without issue. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 months ago

“Ordered a new heavy duty roof for my current gazebo. Arrived very quickly a perfect fit and oozes quality. Result of which now ordered sides of same heavy duty.”

Helpful Report

Posted 3 months ago

Hello Norman, Thank you for your fantastic review! We’re so pleased to hear the new heavy-duty roof was a perfect fit and delivered quickly. It’s great to know you were impressed enough to order the matching sides too! We really appreciate your support - if you need anything else, just let us know. Kind regards, Sam

Posted 3 months ago

“Needed a replacement cover and the Gazeboshop made it painless! Easy to order and turned up pretty much next day. Quality of the cover is top notch. Would not hesitate to recommend to others.”

Gazeboshop 5 star review on 1st June 2025

Helpful Report

Posted 3 months ago

Hello Jonathan, Thank you so much for your wonderful review! We’re thrilled to hear the replacement cover ordering process was easy and that it arrived so quickly. It’s fantastic to know you’re happy with the quality, and we really appreciate your recommendation! Thanks also for sharing an image with your feedback - we love seeing our products in action! If you ever need anything else, just give us a shout. Kind regards, Sam

Posted 3 months ago

“Great gazebo, excellent customer service. My new gazebo was delivered promptly which was a blessing because I only had that one day before I started on a month camping trip. Unfortunately when I started to put it up, I discovered that two of the connectors were broken. However when I phoned, then emailed photos, the wonderful lady in sales assured me that they would send out replacement connectors. They even did an express overnight delivery on Saturday so that I didn't have to spend all weekend sleeping with my gear in my small van! Things can and do go wrong, so I'm very glad that I bought from a British company that practices excellent customer service. Thanks Gazebo Shop.”

Helpful Report

Posted 3 months ago

Hello Jaynee, Thank you so much for your kind words and detailed feedback! We’re really sorry to hear about the broken connectors but glad we could sort it out quickly and get you up and running before your camping trip. It means a lot to us that you appreciate the effort we put into customer service - we always aim to support our customers fully, especially when things don’t go perfectly. Wishing you a fantastic month of camping, and if you ever need anything else, we’re here to help! Kind regards, Sam

Posted 3 months ago

“Extremely disappointed as sent wrong colour roof.”

Helpful Report

Posted 3 months ago

Hello Peter, We’re very sorry to hear about the mix-up with the roof colour. Please accept our apologies for the inconvenience caused. I understand that our team has since rectified this by sending out the correct colour roof. Thank you for your patience, and if there’s anything else we can do to assist, please don’t hesitate to get in touch. Kind regards, Sam

Posted 3 months ago

“Excellent product, really sturdy and well built. Fast delivery”

Helpful Report

Posted 3 months ago

Hello Luke, Thank you so much for the great review! We’re really pleased to hear you’re happy with the product and found it sturdy and well built. Glad it arrived quickly too! If you need anything else, we’re always here to help. Kind regards, Sam

Posted 3 months ago

“Excellent customer service, excellent gazebo and value for money. Well made and easy to put up the 6m x 3m gazebo.”

Helpful Report

Posted 3 months ago

Hello Nigel, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our customer service, along with the gazebo, to be excellent and great value for money. It's wonderful that you found it well-made and easy to set up! Your support truly means a lot to us, and we’re here for any further assistance you may need. Kind regards, Sam

Posted 3 months ago

“We have had our gazebo for over a year now, and it is of excellent quality. It is just as good as new. When we have had to ask for extras, like weights, the service is second to none. I would definitely recommend them!”

Gazeboshop 5 star review on 28th May 2025

Helpful Report

Posted 3 months ago

Hello Lola, Thank you so much for your amazing 5-star review! We’re thrilled to hear that your gazebo is still looking as good as new after a year. It’s great to know that our sales team was able to assist you with the extras you needed. Your recommendation truly means the world to us! If there's anything else we can help with in the future, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 months ago

“Terrible Experience – Avoid This Shop! I ordered a table from this online store, and it was a complete nightmare. They held my payment for two whole months, constantly giving excuses. First, they said the container was on the way. Then every time I followed up, they said "today or tomorrow" — but nothing ever arrived. After two months of waiting patiently, they still couldn’t deliver the table and wasted my time and money. This shop is unreliable and dishonest. Do NOT buy from this shop – save yourself the stress and disappointment!”

Helpful Report

Posted 3 months ago

Hi Aman, We're sorry to hear about your experience and appreciate you taking the time to leave feedback. The table you ordered was marked as out of stock on our website at the time of purchase. However, we acknowledge that you weren’t notified by email about the delay in shipment and that the tables would now be arriving on 2nd June - for this, we sincerely apologise. Once it became clear the item wouldn’t arrive in time, we processed a full refund immediately. We’re sorry for the inconvenience caused and appreciate your patience throughout. Kind regards, Sam

Posted 3 months ago

“Greaty Service quicl delivery”

Helpful Report

Posted 3 months ago

Hello Dean, Thank you for your brilliant 5-star review! We’re thrilled to hear that you experienced great service and quick delivery. Your satisfaction is what keeps us going, and we’re always here to ensure you have the best experience possible. If you need anything else, don’t hesitate to reach out! Kind regards, Sam

Posted 3 months ago

“very helpful and very efficient , thnaks Rm”

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Posted 3 months ago

Hello Robert, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found our service helpful and efficient. Your kind words mean a lot to us, and we’re here to assist you with anything you need. Kind regards, Sam

Posted 3 months ago

“Great service and very helpful staff Ordered a new canopy arrived next day and very easy to fit”

Helpful Report

Posted 3 months ago

Hello Mario, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service great and our staff helpful. It’s wonderful to know that your new canopy arrived promptly and was easy to fit! Your feedback is much appreciated. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Kind regards, Sam

Posted 3 months ago

“Brilliant service and quick delivery. Extremely pleased”

Helpful Report

Posted 3 months ago

Hello Roland, Thank you for your wonderful 5-star review! We’re so pleased to hear that you enjoyed our service and that the delivery was quick. Your satisfaction is our top priority, and it’s great to know we met your expectations! If there's anything more we can do for you, feel free to reach out anytime. Kind regards, Sam

Posted 3 months ago

“Very good service with helpful advice and support”

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Posted 3 months ago

Hello Tim, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our service to be very good and that our advice and support were helpful to you. Your feedback truly encourages us to keep providing the best experience for our customers. If you ever have questions or need assistance in the future, please don’t hesitate to reach out! Kind regards, Sam

Posted 3 months ago

“I would go the extra star and say brilliant I placed an order in the afternoon and it was delivered the following morning just as quick and efficient as as Amazon”

Helpful Report

Posted 3 months ago

Hello Steve, Thank you for your absolutely brilliant 5-star review! We’re over the moon to hear that your order was delivered so swiftly and efficiently. We strive to offer a top-notch service and we’re thrilled that we could match your expectations. If you need anything else in the future, please feel free to reach out to us. Kind regards, Sam

Posted 3 months ago

“Brilliant customer service Ordered a 3x2 gazebo unfortunately the wrong colour canopy was sent one phone call and the following day the new canopy was delivered and the wrong one collected Very happy with the gazebo You can tell it’s a quality product Many thanks Lee”

Helpful Report

Posted 3 months ago

Hello Lee, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a positive experience with our customer service and that the gazebo met your expectations for quality. It's great to know the issue was resolved swiftly, making everything right for you. Your appreciation means a lot to us! If you need any further assistance, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 months ago

“Great efficient company.”

Helpful Report

Posted 3 months ago

Hello Tim, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found us efficient. Your satisfaction is our top priority, and your kind words truly motivate our team to continue providing great service. If you ever need anything else, feel free to reach out! Kind regards, Sam

Posted 3 months ago

“Did a great job of supplying by my deadline and delivering to us when on site. very happy with product, service and communication”

Helpful Report

Posted 3 months ago

Hello Pete, Thank you so much for your wonderful 5-star review! We’re delighted to hear that we were able to meet your deadline and provide a smooth delivery experience. It’s fantastic to know that you’re happy with the product and our communication. Your satisfaction means everything to us! If there's anything else we can do for you, please feel free to reach out. Kind regards, Sam

Posted 3 months ago

Gazeboshop is rated 4.6 based on 843 reviews