Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.63

4.6 Rating 920 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Product Reviews

Metrics

4.6

Based on 920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 7th February 2026

David Orr

Gazeboshop 5 star review on 27th January 2026

Andrew Gardner

Gazeboshop 5 star review on 14th January 2026

Andrew Colourcorrection

Gazeboshop 5 star review on 23rd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We needed a gazebo as had a few weeks of entertaining visitors & wanted to ensure we were still able to give an outside experience no matter what the weather held in store, so we went to the Gazeboshop. We chose a dark green gazebo as it matched our existing garden furniture perfectly but were told the dark green was a special order & they wouldn't be able to get it to us in their normal seven day delivery time & quoted fourteen days which suited us & would have ensured the gazebo was delivered in time for our first visitors. However, after the fourteen days we contacted them as hadn't heard anything & were told the container had been delayed by a week & to call them the following Monday. We contacted them as requested & were told the container was now due in two weeks! When the two weeks were up we contacted them again to be told it had been delayed again & they had received assurances it would be in the following Monday. We were then informed that they had received the gazebo but not the sides we had ordered & asked if we wanted the gazebo delivered straight away & the sides at a later date which we agreed to. I don't know what happened but we received the sides before the gazebo which we found ridiculous. The gazebo arrived too late for what we intended it for but I'm sure will come in handy over the winter & next summer for those impromptu bbq's. To be honest we've erected the gazebo (without the sides) & everything seems to be ok, but will completely erect it once the rain stops in Wales. It is a very good quality which you would expect for the price & we hope to get many years of enjoyment out of it. In Gazeboshops defence, they did offer to send out an alternative colour & said they could get it to us quicker but we declined.”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for taking the time to leave such a detailed review. We're really pleased to hear that you're happy with the quality of the gazebo and that it complements your garden furniture so well. We’re truly sorry for the delays you experienced with your order and appreciate your patience and understanding throughout. We understand how disappointing it must have been for the gazebo to arrive too late for your original plans, especially when it was intended for hosting guests. We also acknowledge the confusion around the delivery of the sides before the gazebo – that certainly isn’t the experience we aim to provide. That said, we’re glad to hear you were eventually able to get everything and that the gazebo is now up (at least partially!). We hope you get plenty of great use out of it, rain or shine! Thanks again for your honest feedback – we’ll be using it to help improve our communication and processes moving forward. Kind regards, Sam

Posted 5 months ago

“Gazeboshop gazebos are strong and attractive which along with their infra red heaters provide a fantastic outdoor room for parties. We now have three 6m by 3m gazebos which joined together look brilliant. We have the weights for the legs and have had not had any problem even in windy weather. The customer service is excellent with helpful knowledgeable staff and prompt delivery. We would not go anywhere else!!”

Helpful Report

Posted 5 months ago

Hi Jane, Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying the strength and appeal of our gazebos, and it’s wonderful that they’re creating a fantastic outdoor space for your parties. We're glad to know that the weights have kept everything secure, even in windy weather. Your kind words about our customer service mean a lot to us, and we're always here to help! Wishing you many more great gatherings under your gazebos! Kind regards, Sam

Posted 5 months ago

“Great product. Sturdy frame, perfect size and easy to set up. Ordering process was simple and delivery on time. Customer service provided first class service in an efficient and friendly manner. All in all a great experience and a good product.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our product sturdy, the setup easy, and our customer service excellent. It’s great to know you had a seamless ordering and delivery experience! Your satisfaction means the world to us, and we appreciate your kind words! Kind regards, Sam

Posted 5 months ago

“Great gazebos fast delivery”

Helpful Report

Posted 5 months ago

Hi Sarah, Thanks so much for your kind review! We're really pleased to hear you're happy with the gazebo and the fast delivery. We hope you enjoy using it, and we appreciate your support! Kind regards, Sam

Posted 5 months ago

“I was disappointed in the flimsiness of the product-I paid a lot for it and it did not meet my standards. It was a thin material which 'bagged' above the framework and caused rain to collect, spilling over customers. Very unhappy with this.”

Helpful Report

Posted 5 months ago

Hello Ingrid, Thank you for your feedback, and we're sorry to hear that you're not satisfied with your replacement canopy. To help us understand what might be causing the issue, we’d really appreciate it if you could get in touch with our team directly and share a photo of your current setup. This will allow us to look into it further and see how we can best assist you. Please feel free to contact us at sales@gazeboshop.co.uk or 01295 28922 — we’ll be happy to help. Kind regards, Sam

Posted 5 months ago

“I ordered a bag for our Gazebo and paid next day delivery. After 5 days of no delivery I rang they so which they said ‘There was a stock error and they don’t have any’. Apparently they emailed but no email has been received except the one to review my purchase.”

Helpful Report

Posted 5 months ago

Hi Stephanie, Thank you for your feedback, and I'm very sorry for the inconvenience caused. We sincerely apologise that our website wasn’t updated in time to reflect the stock issue. I can confirm that an email was sent on 25th September, the same day your order was placed, by my colleague Leah to notify you of the issue. You then spoke with Tiffany on the phone and mentioned needing the item for the weekend. You requested a refund, which we processed promptly. At the time, there was no mention that the notification email hadn't been received - but we completely understand how frustrating this situation must have been. Once again, we’re very sorry for the inconvenience and appreciate your feedback, which helps us improve. Kind regards, Sam

Posted 5 months ago

“Very quick to reply and ensure I got the correct parts.”

Helpful Report

Posted 5 months ago

Hi Tom, Thank you for your fantastic review! We're so glad to hear that you found our team quick to respond and helpful in ensuring you got the right parts. Your satisfaction is our priority! If you ever need any further assistance, just let us know! Kind regards, Sam

Posted 5 months ago

“I bought the wrong gazebo's , rang Gazeboshop and the were great, organised returns. Lovely experience.”

Helpful Report

Posted 5 months ago

Hi Stephen, Thank you for your lovely review! We're glad to hear that you had a great experience with our returns process. It's our pleasure to assist you and ensure everything goes smoothly! If you need any further help in the future, just reach out! Kind regards, Sam

Posted 5 months ago

“Great service good quality replacement canopy thank 5 *****”

Helpful Report

Posted 5 months ago

Hi Kelvin, Thank you for your fantastic review! We're delighted to hear that you’re satisfied with our service and the quality of your replacement canopy. Your support means the world to us! If you need any further assistance, just let us know! Kind regards, Sam

Posted 5 months ago

“Very easy to order from the website. Spares arrived very quickly. Great service.”

Helpful Report

Posted 5 months ago

Hi Linda, Thank you for your wonderful review! We’re thrilled to hear that you found our website easy to use and that your spares arrived quickly. Providing great service is what we strive for, and your feedback truly means a lot to us! If you need any further assistance, just let us know! Kind regards, Sam

Posted 5 months ago

“Easy ordering and swift delivery. Not had an opportunity to put my Market Trader gazebo yet but everything looks good and in order”

Helpful Report

Posted 5 months ago

Hi Pippa, Thank you for your glowing review! We're thrilled to hear that you found the ordering process easy and that your delivery was swift. We hope your Market Trader gazebo exceeds your expectations when you set it up! If you have any questions or need assistance, feel free to reach out! Kind regards, Sam

Posted 5 months ago

“Nice products with very good quality. I will always trust the products from gazeboshop.co.uk”

Helpful Report

Posted 5 months ago

Hi Elodie, Thank you for your amazing review! We’re so pleased to hear that you love our products and trust Gazeboshop for their quality. Your confidence in us means everything! If you have any questions or need assistance in the future, don’t hesitate to get in touch! Kind regards, Sam

Posted 5 months ago

“I needed to buy 6 Gazebos with sides for an ultramarathon in the Peak District. The weather was looking terrible and I needed to ensure that volunteers at checkpoints were well covered. As this was a late decision I was extremely impressed with how quickly Gazeboshop turned around the order. As there was enough side walls, the team were quick to communicate this and ensured that they followed along as soon as they arrived back in stock, meaning that everything was sorted. The feedback from the volunteers was how well constructed and water-tight they were. I was really impressed with the service and would recommend them to anyone looking to buy Gazebos for events or the like.”

Helpful Report

Posted 5 months ago

Hi Chris, Thank you so much for your amazing review! We're thrilled to hear that our team was able to assist you with your order in such a timely manner. It's great to know that the gazebos performed well in challenging weather conditions and that your volunteers were well taken care of. Your recommendation means a lot to us, and we're here to help whenever you need! Kind regards, Sam

Posted 5 months ago

“Item is well made and sturdy. My only issue is it slightly obscures the signage I have, that attaches to the valance, to a degree which means I will have to rethink that. Possibly use punched eyelets to allow it to hang from the front edge. That said I am very pleased with the service and quality.”

Helpful Report

Posted 5 months ago

Hi Drue, Thank you for your feedback and kind words about the quality and service - we're really pleased to hear you're happy overall! 😊 If you need any further assistance or support, feel free to reach out! Kind regards, Sam

Posted 5 months ago

“Earlier this year ordered roof and side curtains quality 100%. Recently ordered heavy metal plates to secure feet. Always kept in touch and updated details when necessary.”

Helpful Report

Posted 5 months ago

Hi Norman, Thank you so much for your continued support and for taking the time to leave a review! We're really pleased to hear you're happy with the quality of both your roof and side panels, as well as the heavy metal plates. Great to know our team kept you updated throughout - we always aim to make the process as smooth as possible. If you need anything else, we're just a call or message away! Kind regards, Sam

Posted 5 months ago

“The colour match of our old Gazibo top cover, with the new replacement sides that we brought recently, is fantastic, it fits perfectly too.”

Gazeboshop 5 star review on 22nd September 2025

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for your fantastic review! It’s wonderful to hear that the new sides match perfectly with your old cover. We strive to provide great products that fit seamlessly, and we’re glad to know we delivered on that. If you have any other questions or need further assistance, don't hesitate to reach out! Kind regards, Sam

Posted 5 months ago

“very quick service”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you for your positive review! Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out! Kind regards, Sam

Posted 5 months ago

“Amazing service and excellent quality! Ordered on Saturday, delivered on Tuesday. Gazebo is sturdy, incredibly well made and very well designed. The amount of options available when ordering are fantastic and the design service was top-notch. Very, very impressed.”

Helpful Report

Posted 5 months ago

Hi Dave, Thank you so much for your amazing review! We’re thrilled to hear you’re happy with the gazebo and the service. It’s great to know that the design process and options met your expectations. We truly appreciate your feedback and are so glad we could deliver a quality product quickly. Enjoy your new gazebo, and don't hesitate to reach out if you need anything else! Kind regards, Sam

Posted 5 months ago

“Very helpful ordered and delivery very quick thankyou”

Helpful Report

Posted 5 months ago

Hi Andrea, Thank you so much for your kind words! We're thrilled to hear you had a great experience with both the ordering process and delivery. If you need anything else, feel free to reach out – we’re always happy to help! Kind regards, Sam

Posted 5 months ago

“Gazebo frame got damage and bend under 37kmh wind. Which is classed as a fresh breeze. Was the only gazebo to be damage in the event. A cheap amazon tent held up better under same conditions. Requested to change this order to 3m instead as a result of poor quality gazebo and the customer service was not helpful. Never ordering from here again. Wasted too much money on poor quality.”

Helpful Report

Posted 5 months ago

Hello Kyle, We're sorry to hear you're unhappy with your experience. However, we’d like to clarify a few key points for transparency. Your original order was for a 4.5m printed half wall to fit your 3m x 4.5m Extreme 40 HEX gazebo frame, which you approved in writing before we printed it. We contacted you on 5th September to confirm that your item was ready for dispatch, but we didn't hear back until the 9th, at which point you informed us that your gazebo had been damaged at a recent event. You then requested to change your printed half wall to a 3m version, but unfortunately, since this item had already been printed and was bespoke to your signed-off specification, we were unable to reprint it free of charge. As per our policy, bespoke items are non-refundable once printed, though we did offer to refund the bar and clamps. We understand that the damage to your gazebo was frustrating, but as shown in the images you provided, the frame appeared to already have signs of stress or damage. While we always strive to offer support where we can, we can’t take responsibility for weather-related damage or modify custom orders at our cost after they’ve been signed off and produced. We’re sorry you feel let down, but we acted fairly within our policies and provided clear communication throughout. Kind regards, Sam

Posted 5 months ago

Gazeboshop is rated 4.6 based on 920 reviews