Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.64

4.6 Rating 1,036 Reviews

91 %

of reviewers recommend Gazeboshop

Company Reviews

Product Reviews

Metrics

4.6

Based on 1,036 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Gazeboshop 5 star review on 18th June 2026

Gazeboshop 5 star review on 7th April 2026

Jo Copsey

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great products and speedy delivery!”

Helpful Report

Posted 1 month ago

Hi Warren, Thank you for your 5/5 review. We’re really glad to hear you’re happy with your purchase and the speedy delivery. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“I ordered a bag to put 4 x 3x3m sides and a roof in; easy to order, great price and very quick delivery. It was easy to track my order and when it arrived it was good quality. It fits the bill.”

Helpful Report

Posted 1 month ago

Hi Heather, Thank you for your 5/5 review. We're really glad to hear you found the ordering easy, the price great, and the delivery quick. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“A pair of directors' chairs arrived the next working day as promised.”

Helpful Report

Posted 1 month ago

Hi Peter, Thank you for your 5/5 review. We’re really glad to hear the director's chairs arrived promptly as promised. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Slight issue with the product, was resolved very quickly. Great customer service”

Helpful Report

Posted 1 month ago

Hi Barry, Thank you for your 5/5 review. We’re really glad to hear the issue was resolved quickly and that you’re happy with our customer service. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Quick and easy service. Needed a replacement part for my gazebo and these guys have a big range of replacements.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We’re really glad to hear the service was quick and easy and that you found the replacement you needed from our wide range. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Superfast delivery and top notch products. Will be buying fromt hem again.”

Helpful Report

Posted 1 month ago

Hi Alastair, Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that your order arrived quickly and that you’re happy with the quality of the product. We really appreciate your support and look forward to supplying you again in the future. If there’s anything else we can help with, please don’t hesitate to get in touch. Kind regards, Sam

Posted 1 month ago

“Totally brilliant from the website information to telephone enquiries, free next day delivery and the quality of the product. The build quality of the gazebo is solid and it is very easy to erect. It is smart looking and we feel totally confident in its durability.”

Helpful Report

Posted 1 month ago

Hi Samantha, Thank you for your 5/5 review. We’re really glad to hear the website, phone support, and free next-day delivery met your expectations, and that the gazebo is solid, easy to erect, and durable. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“I wasn't really sure what size replacement canopy I needed so sent my measurements and a photo, immediately they knew which model it was and the size I needed. It arrived very quickly and fitted perfectly, thank you so much. If we ever need another canopy we will come straight to you”

Helpful Report

Posted 1 month ago

Hi Elaine, Thank you for your 5/5 review. We’re really glad to hear that our sizing help was spot on, and that the canopy arrived quickly and fitted perfectly. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“I am really impressed with the quality of this Gazebo Canopy..its made of hard wearing material and perfect fit for my gazebo frame..also next day delivery is excellent service… would definitely recommend gazeboshop.co.uk”

Helpful Report

Posted 1 month ago

Hi Muhammad, Thank you for your 5/5 review. We’re really glad to hear you’re impressed with the quality of the gazebo canopy, its fit for your frame, and that you were happy with the next day delivery. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Easier to set up than I thought it would be.”

Helpful Report

Posted 1 month ago

Hi Tanuja, Thank you for your 5/5 review. We’re really glad to hear the gazebo was easy to set up. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Products are excellent, warehouse not so much. Missed part of my order off, got sent out the missing part and the brackets sent with it are for a different model! Retraining of staff required I think”

Helpful Report

Posted 1 month ago

Hi Adam, Thank you for your review and for the positive comments about our products - we’re really pleased to hear you’re happy with the quality. That said, we’re very sorry for the issues with your order and for the inconvenience caused by the incorrect brackets being sent. We completely understand your frustration, and your feedback has been shared with our warehouse team so we can improve our checking processes moving forward. We appreciate you bringing this to our attention and thank you again for your patience and support. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Sam

Posted 1 month ago

“Fabulous job, very high-quality material, and extremely fast delivery. I highly recommend Gazeboshop, I have bought from these guys a couple of times and will definitely be back again soon. Thank you.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 5/5 review. We’re really glad to hear you’re happy with the high-quality material and the fast delivery, and we appreciate your kind recommendation. We look forward to serving you again soon. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“The staff are very helpful and our gazebo was delivered the next day. The quality of the canopy and the frame is excellent.”

Helpful Report

Posted 1 month ago

Hi Angela, Thank you for your wonderful review. We’re delighted to hear that you found our team helpful and that your gazebo arrived so quickly. It’s also fantastic to know you’re pleased with the quality of both the canopy and frame. Your feedback is greatly appreciated, and we hope to work with you again in the future. Kind regards, Sam

Posted 1 month ago

“Very happy with product and the service”

Helpful Report

Posted 1 month ago

Hi Abderrahman, Thank you for your 5/5 review. We’re really glad to hear you’re happy with the product and the service. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“I’ve yet to receive my order since 24th of April Order number 67299 I would give a zero star if it’s possible and I’ve paid extra £10 for the next delivery yesterday and yet no show for my orders… so so disappointed and frustrated.”

Helpful Report

Posted 2 months ago

Hi Jonathan, We’re sorry to hear about your experience and the frustration caused regarding your order (67299). After reviewing the delivery details, the initial delay occurred due to an incorrect postcode being provided at the time of ordering. This meant the parcel was initially sent to the wrong depot and required rerouting. We were notified of the correct postcode on 29th April, and once this was updated, the order was reprocessed and successfully delivered on 5th May, taking into account the bank holiday and necessary depot change. We always aim to dispatch and deliver orders as quickly as possible, and unfortunately in this case the incorrect address details led to the delay. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Sam

Posted 1 month ago

“Good quality and sturdy frame”

Helpful Report

Posted 2 months ago

Hi Jim, Thank you for your 5/5 review. We’re really glad to hear you're pleased with the quality of your gazebo. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Excellent service, I wasn't sure of the size we needed so they asked for a photo and knew straight away which one I needed. It arrived very quickly and fitted perfectly. I know where to go if ever I need a new one.”

Helpful Report

Posted 2 months ago

Hi Elaine, Thank you for your 5/5 review. We’re really glad to hear the size recommendation was spot on and that the gazebo arrived quickly and fitted perfectly. If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Hi, Thank you, I am satisfied with the delivery overall. However, I noticed an issue with the tables. From what I understood, they should include bottom shelf for storage. The tables I received do not have the bottom shelf. Could you please confirm why this is the case? I look forward to your response. Kind regards, Woin”

Helpful Report

Posted 2 months ago

Hi Woin, Thank you for your message, and I’m glad to hear you’re satisfied with the delivery overall. I’ve checked your order confirmation and can see that the order was placed for two concertina tables only. The bottom shelving kits are separate accessories that attach to the tables and were not included in this order. I apologise for any confusion caused. If you would like to add the shelving kits, you can view them here: https://www.gazeboshop.co.uk/product/gazebo-accessories/tables/aluminium-height-adjustable-shelving-kit/ Please let us know if we can help further. Kind regards, Sam

Posted 1 month ago

“Excellent quality product and outstanding customer service. The frame is very easy to erect and feels strong and well made. We ordered a printed canopy and back wall, and the print quality is extremely high, it looks really smart and professional. There was a small issue initially as a 2m x 2m frame was delivered instead of the 3m x 3m we ordered. However, when I contacted The Gazebo Shop, they handled it brilliantly. They arranged collection of the incorrect frame and delivered the correct one within 36 hours, which was very impressive. I would definitely recommend this company for anyone looking for gazebos or event materials. Fantastic products backed up by excellent service.”

Helpful Report

Posted 2 months ago

Hi Gail, Thank you so much for your fantastic review and for taking the time to share your experience with us. We’re delighted to hear that you’re pleased with the quality of the frame, canopy, and back wall, and that the printed finish met your expectations. It’s great to know your setup looks smart and professional. We also really appreciate your understanding regarding the initial frame mix-up. While we’re sorry for the error, we’re pleased we were able to resolve it quickly and get the correct 3m x 3m frame to you within such a short timeframe. Your recommendation means a great deal to our team, and we truly appreciate your support. We hope to work with you again in the future. We’d also love to see some photos of your gazebo in action - feel free to send any images over to marketing@gazeboshop.co.uk Kind regards, Sam

Posted 1 month ago

“Due to brain injury I became a bit confused around delivery. So I contacted customer service direct, to be told I had ordered to be collected, unfortunately I had got it wrong and the genuine patient young lady rectified this for me explaining she would get it posted out to my home for £8.99, 4 days later it arrived. Thank You for your understanding and time taken to understand my own frustration and rectifying this so quickly. Person centred Customer care and awareness and flexibility of understanding human beings. Thank You.”

Helpful Report

Posted 2 months ago

Hi Ray, Thank you so much for your kind and thoughtful review. We’re really pleased that our customer service team was able to help resolve the delivery issue quickly for you, and we truly appreciate your patience throughout the process. I’ll be sure to pass your lovely comments on to our team - I know it will be greatly appreciated. Thank you again for your support, and we’re very glad your order arrived safely in the end. Kind regards, Sam

Posted 1 month ago

Gazeboshop is rated 4.6 based on 1,036 reviews