Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 795 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 3rd July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Efficient service, excellent product at a fair price.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your kind feedback! We're happy to hear you enjoyed our efficient service and found the product excellent and fairly priced. We appreciate your support! If you ever need assistance in the future, feel free to reach out. Kind regards, Sam

Posted 3 weeks ago

“Ordered one spar for my damaged gazebo. I was expecting next day delivery. That didn't happen sent several email. When I spoke to them they were very unhelpful. They finally agree to overnight the part when I found out it would t fit the gazebo as it wasn't from them. I would have received the part finding it didn't fit. So I had to ask them to refund my order. VERY unimpressed”

Helpful Report

Posted 4 weeks ago

Hello Daniel, Thank you for your feedback, and we sincerely apologise for the frustration you experienced. Your order was sent out and, according to DX, was marked as collected and arrived at the delivery depot; however, it was later marked as not received by the courier. You emailed overnight regarding the non-delivery, and Tiffany called DX multiple times throughout the day, keeping you updated both at the start and end of each day with information from the courier. When you emailed again overnight saying you had heard nothing, Tiffany promptly replied to your follow-up and informed you that the courier was conducting searches and would be in touch as soon as she had more information. You also spoke with Angelina, who initially wasn’t aware of your order but quickly checked to see if a Saturday dispatch was possible. Tiffany later called you to confirm the spare part’s compatibility and learned that your gazebo frame was purchased from Argos. Unfortunately, we only supply spare parts for our commercial-grade frames. You were immediately offered a refund upon this discovery. We understand the situation was far from ideal and appreciate your patience throughout. If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 weeks ago

“Not as easy to erect as in the video. Had to loosen all the Allen key bolts as it would not erect. Took 2 hours then needed 3 people”

Helpful Report

Posted 4 weeks ago

Hello Marco, Thank you for your feedback. We’re sorry to hear the assembly was more challenging than expected and appreciate you sharing your experience. If you need any further assistance or tips, please don’t hesitate to reach out - we’re here to help! Kind regards, Sam

Posted 3 weeks ago

“Excellent product at a good price. We had a problem with one of the boxes going awol during delivery. The sales department sorted this out for me in a manner that should have a 10 star review. problems sometimes happen it is what the supplier does about it that matters and this company are in the top position, again well done!”

Helpful Report

Posted 4 weeks ago

Hello Sue, Thank you so much for your fantastic feedback! We’re really pleased to hear you’re happy with the product and pricing. We’re sorry to hear about the delivery issue but glad our sales team was able to sort it out promptly - your kind words mean a lot to us. We always strive to provide great service when problems arise, and your recognition truly motivates us. Thanks again for choosing us! If you need any further assistance, please don't hesitate to reach out. Kind regards, Sam

Posted 3 weeks ago

“Great product, good price, next day delivery. What's not to like.”

Helpful Report

Posted 4 weeks ago

Hello John, Thanks so much for the great review! We’re glad you love the product, price, and next-day delivery. And thank you for sharing the image of your gazebo set up - it looks fantastic! If there's anything else we can assist you with, feel free to reach out. Kind regards, Sam

Posted 3 weeks ago

“Can't say much with min. 10 characters”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for your amazing 5-star review! Kind regards, Sam

Posted 3 weeks ago

“Easy to order. Delivered quickly. Good quality and nice bright colours.”

Helpful Report

Posted 1 month ago

Hello Linda, Thank you for your kind feedback! We’re happy to hear the ordering process was easy, delivery quick, and that you’re enjoying the good quality and bright colours. We appreciate your support! If there's anything else we can help you with, please feel free to reach out. Kind regards, Sam

Posted 3 weeks ago

“Solid products. Excellent customer service. Will use time and time again.”

Helpful Report

Posted 1 month ago

Hello Stephen, Thank you for the fantastic feedback! We’re thrilled to hear you find our products solid and our customer service excellent. Thanks also for sharing this fantastic image of your printed gazebo set up - the branding looks great! Your continued support means the world to us! If you ever need assistance, feel free to reach out anytime. Kind regards, Sam

Posted 3 weeks ago

“Well what can say other than the product is by far better than expected. The one I originally had was merely a Wendy house compared to this”

Helpful Report

Posted 1 month ago

Hello Leslie, Thank you for your amazing 5-star review! We’re thrilled to hear that our product exceeded your expectations and that you’re seeing such a positive difference compared to your previous one. If you have any further questions or need assistance, please feel free to reach out. Kind regards, Sam

Posted 3 weeks ago

“Great product and very helpful staff. Sent wrong colour legs thr only reason we’ve not given 5 stars.”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you for your great review! We're thrilled to hear that you’re pleased with the product and found our staff helpful. We sincerely apologise for the mix-up with the leg colour and appreciate your understanding. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 3 weeks ago

“Excellent service. Quick delievery and quick email responses. Product seems robust and sturdy. Tiffany was very courteous. Thank you.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your amazing 5-star review! We're thrilled to hear that you experienced excellent service with quick delivery and prompt responses. It's wonderful to know that you're satisfied with the robustness and sturdiness of the product. Tiffany will be delighted to hear your kind words. If you need any further assistance, please feel free to reach out! Kind regards, Sam

Posted 3 weeks ago

“I bought 2 H shaped 20kg weights for my gazebo they arrived the next day that's what I call speedy 👍 since they are so good I ordered 2 more, the gazebo is going no where when it's windy, thank you so much 😊”

Helpful Report

Posted 1 month ago

Hello Susan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you received your weights quickly and that they've made your gazebo sturdy against the wind. Your satisfaction is our top priority! If you ever need anything else, feel free to reach out. Kind regards, Sam

Posted 1 month ago

“speedy service great products”

Helpful Report

Posted 1 month ago

Hello, Thank you so much for the 5-star review! We're thrilled to hear you were happy with our speedy service and great products. We really appreciate your support! If you need anything else, just let us know. Kind regards, Sam

Posted 1 month ago

“Great range and quality of products, easy ordering and fast delivery!”

Helpful Report

Posted 1 month ago

Hello Hazel, Thank you for the fantastic review! We're so glad you enjoyed the range and quality of our products, and that the ordering and delivery process was smooth. We really appreciate your support! If you have any questions or need assistance in the future, feel free to reach out. Kind regards, Sam

Posted 1 month ago

“Absolutely brilliant service from Gazeboshop. The gazebo itself is amazing — really sturdy and looks great. Delivery was super quick, and the team were really helpful throughout the whole process. Would definitely recommend!”

Helpful Report

Posted 1 month ago

Hello Andrew, Thank you so much for the amazing review! We're delighted to hear you're happy with your gazebo and that our team could support you throughout the process. It's great to know the speedy delivery and service made a difference. We appreciate the recommendation! Kind regards, Sam

Posted 1 month ago

“A brilliant service.”

Helpful Report

Posted 1 month ago

Hello, Thank you for the kind words! We're so glad you were happy with our service. 😊 Your feedback means a lot to us! Kind regards, Sam

Posted 1 month ago

“Had our Gazebo 10yrs...used pretty much every weekend so stood the test of time...only now are we replacing the canopy due to wear and tear. Our Gazebo has served us well.”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for your wonderful 5-star review! We're delighted to hear that your gazebo has served you well for a decade and that you're giving it some much-deserved TLC with a new canopy. It’s great to know it has stood the test of time, and we appreciate your loyalty! If you need any assistance or have questions in the future, don’t hesitate to reach out. Kind regards, Sam

Posted 1 month ago

“Great product Better than the older design”

Helpful Report

Posted 1 month ago

Hello Jean, Thank you for your wonderful 5-star review! We're so pleased to hear that you love the new design. Your satisfaction means the world to us! If you ever need assistance or have any questions, don’t hesitate to get in touch. Kind regards, Sam

Posted 1 month ago

“Excellent service. Corrected my mistake of ordering wrong part before it was despatched. Will definitely be ordering again.”

Helpful Report

Posted 1 month ago

Hello Brenda, Thank you for your wonderful 5-star review! We're delighted to hear that our team was able to assist you quickly and correct the order before dispatch. Your satisfaction means the world to us! We look forward to serving you again soon. Kind regards, Sam

Posted 1 month ago

“Great purchase delivered promptly and without delay great company to deal with”

Helpful Report

Posted 1 month ago

Hello Vanessa, Thank you for the great review! We're so pleased to hear your order arrived promptly and that you had a positive experience with us. It means a lot - thanks for choosing Gazeboshop! If you ever need anything in the future, don't hesitate to reach out. Kind regards, Sam

Posted 1 month ago

Gazeboshop is rated 4.6 based on 795 reviews