Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 895 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 20th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a bag for our Gazebo and paid next day delivery. After 5 days of no delivery I rang they so which they said ‘There was a stock error and they don’t have any’. Apparently they emailed but no email has been received except the one to review my purchase.”

Helpful Report

Posted 3 months ago

Hi Stephanie, Thank you for your feedback, and I'm very sorry for the inconvenience caused. We sincerely apologise that our website wasn’t updated in time to reflect the stock issue. I can confirm that an email was sent on 25th September, the same day your order was placed, by my colleague Leah to notify you of the issue. You then spoke with Tiffany on the phone and mentioned needing the item for the weekend. You requested a refund, which we processed promptly. At the time, there was no mention that the notification email hadn't been received - but we completely understand how frustrating this situation must have been. Once again, we’re very sorry for the inconvenience and appreciate your feedback, which helps us improve. Kind regards, Sam

Posted 3 months ago

“Very quick to reply and ensure I got the correct parts.”

Helpful Report

Posted 3 months ago

Hi Tom, Thank you for your fantastic review! We're so glad to hear that you found our team quick to respond and helpful in ensuring you got the right parts. Your satisfaction is our priority! If you ever need any further assistance, just let us know! Kind regards, Sam

Posted 3 months ago

“I bought the wrong gazebo's , rang Gazeboshop and the were great, organised returns. Lovely experience.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you for your lovely review! We're glad to hear that you had a great experience with our returns process. It's our pleasure to assist you and ensure everything goes smoothly! If you need any further help in the future, just reach out! Kind regards, Sam

Posted 3 months ago

“Great service good quality replacement canopy thank 5 *****”

Helpful Report

Posted 3 months ago

Hi Kelvin, Thank you for your fantastic review! We're delighted to hear that you’re satisfied with our service and the quality of your replacement canopy. Your support means the world to us! If you need any further assistance, just let us know! Kind regards, Sam

Posted 3 months ago

“Very easy to order from the website. Spares arrived very quickly. Great service.”

Helpful Report

Posted 3 months ago

Hi Linda, Thank you for your wonderful review! We’re thrilled to hear that you found our website easy to use and that your spares arrived quickly. Providing great service is what we strive for, and your feedback truly means a lot to us! If you need any further assistance, just let us know! Kind regards, Sam

Posted 3 months ago

“Easy ordering and swift delivery. Not had an opportunity to put my Market Trader gazebo yet but everything looks good and in order”

Helpful Report

Posted 3 months ago

Hi Pippa, Thank you for your glowing review! We're thrilled to hear that you found the ordering process easy and that your delivery was swift. We hope your Market Trader gazebo exceeds your expectations when you set it up! If you have any questions or need assistance, feel free to reach out! Kind regards, Sam

Posted 3 months ago

“Nice products with very good quality. I will always trust the products from gazeboshop.co.uk”

Helpful Report

Posted 3 months ago

Hi Elodie, Thank you for your amazing review! We’re so pleased to hear that you love our products and trust Gazeboshop for their quality. Your confidence in us means everything! If you have any questions or need assistance in the future, don’t hesitate to get in touch! Kind regards, Sam

Posted 3 months ago

“I needed to buy 6 Gazebos with sides for an ultramarathon in the Peak District. The weather was looking terrible and I needed to ensure that volunteers at checkpoints were well covered. As this was a late decision I was extremely impressed with how quickly Gazeboshop turned around the order. As there was enough side walls, the team were quick to communicate this and ensured that they followed along as soon as they arrived back in stock, meaning that everything was sorted. The feedback from the volunteers was how well constructed and water-tight they were. I was really impressed with the service and would recommend them to anyone looking to buy Gazebos for events or the like.”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you so much for your amazing review! We're thrilled to hear that our team was able to assist you with your order in such a timely manner. It's great to know that the gazebos performed well in challenging weather conditions and that your volunteers were well taken care of. Your recommendation means a lot to us, and we're here to help whenever you need! Kind regards, Sam

Posted 3 months ago

“Item is well made and sturdy. My only issue is it slightly obscures the signage I have, that attaches to the valance, to a degree which means I will have to rethink that. Possibly use punched eyelets to allow it to hang from the front edge. That said I am very pleased with the service and quality.”

Helpful Report

Posted 3 months ago

Hi Drue, Thank you for your feedback and kind words about the quality and service - we're really pleased to hear you're happy overall! 😊 If you need any further assistance or support, feel free to reach out! Kind regards, Sam

Posted 3 months ago

“Earlier this year ordered roof and side curtains quality 100%. Recently ordered heavy metal plates to secure feet. Always kept in touch and updated details when necessary.”

Helpful Report

Posted 3 months ago

Hi Norman, Thank you so much for your continued support and for taking the time to leave a review! We're really pleased to hear you're happy with the quality of both your roof and side panels, as well as the heavy metal plates. Great to know our team kept you updated throughout - we always aim to make the process as smooth as possible. If you need anything else, we're just a call or message away! Kind regards, Sam

Posted 3 months ago

“The colour match of our old Gazibo top cover, with the new replacement sides that we brought recently, is fantastic, it fits perfectly too.”

Gazeboshop 5 star review on 22nd September 2025

Helpful Report

Posted 3 months ago

Hi Simon, Thank you for your fantastic review! It’s wonderful to hear that the new sides match perfectly with your old cover. We strive to provide great products that fit seamlessly, and we’re glad to know we delivered on that. If you have any other questions or need further assistance, don't hesitate to reach out! Kind regards, Sam

Posted 3 months ago

“very quick service”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for your positive review! Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out! Kind regards, Sam

Posted 3 months ago

“Amazing service and excellent quality! Ordered on Saturday, delivered on Tuesday. Gazebo is sturdy, incredibly well made and very well designed. The amount of options available when ordering are fantastic and the design service was top-notch. Very, very impressed.”

Helpful Report

Posted 3 months ago

Hi Dave, Thank you so much for your amazing review! We’re thrilled to hear you’re happy with the gazebo and the service. It’s great to know that the design process and options met your expectations. We truly appreciate your feedback and are so glad we could deliver a quality product quickly. Enjoy your new gazebo, and don't hesitate to reach out if you need anything else! Kind regards, Sam

Posted 3 months ago

“Very helpful ordered and delivery very quick thankyou”

Helpful Report

Posted 3 months ago

Hi Andrea, Thank you so much for your kind words! We're thrilled to hear you had a great experience with both the ordering process and delivery. If you need anything else, feel free to reach out – we’re always happy to help! Kind regards, Sam

Posted 3 months ago

“Gazebo frame got damage and bend under 37kmh wind. Which is classed as a fresh breeze. Was the only gazebo to be damage in the event. A cheap amazon tent held up better under same conditions. Requested to change this order to 3m instead as a result of poor quality gazebo and the customer service was not helpful. Never ordering from here again. Wasted too much money on poor quality.”

Helpful Report

Posted 3 months ago

Hello Kyle, We're sorry to hear you're unhappy with your experience. However, we’d like to clarify a few key points for transparency. Your original order was for a 4.5m printed half wall to fit your 3m x 4.5m Extreme 40 HEX gazebo frame, which you approved in writing before we printed it. We contacted you on 5th September to confirm that your item was ready for dispatch, but we didn't hear back until the 9th, at which point you informed us that your gazebo had been damaged at a recent event. You then requested to change your printed half wall to a 3m version, but unfortunately, since this item had already been printed and was bespoke to your signed-off specification, we were unable to reprint it free of charge. As per our policy, bespoke items are non-refundable once printed, though we did offer to refund the bar and clamps. We understand that the damage to your gazebo was frustrating, but as shown in the images you provided, the frame appeared to already have signs of stress or damage. While we always strive to offer support where we can, we can’t take responsibility for weather-related damage or modify custom orders at our cost after they’ve been signed off and produced. We’re sorry you feel let down, but we acted fairly within our policies and provided clear communication throughout. Kind regards, Sam

Posted 3 months ago

“Fantastic service yet again.”

Helpful Report

Posted 3 months ago

Hi Neville, Thank you for the great feedback! We're so glad to hear you’re happy with our service again. We truly appreciate your continued support. If there's anything else we can assist you with, just let us know! Kind regards, Sam

Posted 3 months ago

“Very good quality easy to put up and after sales excellent”

Gazeboshop 5 star review on 16th September 2025

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you so much for the kind words! We're thrilled to hear you're happy with the quality and ease of setup. Also, thanks for uploading a picture - it really helps others see the product in action. Just so you know, we also offer leg weights, which are ideal for securely anchoring your unit on hard-standing ground. If you need any further assistance, feel free to reach out – we're always here to help! Kind regards, Sam

Posted 3 months ago

“Needed a gazebo. Easy to order, quick delivery and received exactly what was described.”

Helpful Report

Posted 3 months ago

Hi Andy, Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you found our ordering process easy and that the delivery met your expectations. If you have any more questions or need assistance in the future, please don't hesitate to reach out! Kind regards, Sam

Posted 3 months ago

“Although the frame is quite heavy if I’m on my own it is so straightforward to put up. It is very sturdy and kept me warm and dry.”

Helpful Report

Posted 3 months ago

Hello Christine, Thank you for the great feedback! We're glad to hear that, despite the weight, you found the frame easy to put up on your own and that it kept you warm and dry. It’s fantastic to know it’s providing the sturdiness and reliability you need. If you ever need any assistance or tips, don’t hesitate to reach out! Kind regards, Sam

Posted 3 months ago

“This is my 2nd gazebo! I bought it after considering other options (parasol / stretch tent) when I realised the gazebo provides the most stable structure. It’s also designed in a very user friendly way - easy to assemble etc although for me, as an active 73 year old, I did need an extra person to help me pull the structure from it’s closed position to the first stage.”

Helpful Report

Posted 3 months ago

Hello Frances, Thank you for your lovely review! We’re so pleased to hear that after considering other options, you found our gazebo to be the most stable and user-friendly choice. It’s great that you find the design easy to assemble, and we completely understand needing a little extra help with the first stage. As a quick note, we generally recommend two people for assembly to make it even easier and smoother. We appreciate your continued trust in our products and are glad to know it’s serving you well. If you ever need anything else, we’re here to help! Kind regards, Sam

Posted 3 months ago

Gazeboshop is rated 4.6 based on 895 reviews