Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,405 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was advised that the item was out of stock so delivery would be a few days away. I was supposed to be contacted regarding delivery but this did not happen. I was out when delivery was made and was advised by phone that the item would be left under the car. Not very satisfactory.”

Helpful Report

Posted 5 years ago

“Lack of quality control resulted in a poor standard of size and finish and a colour which was totally different from the photograph on the website. The response to my complaint was basically, that's the way they make them, so stop complaining.”

Helpful Report

Posted 5 years ago

“Still waiting on my order getting delivered after 2 weeks or more”

Helpful Report

Posted 5 years ago

“Order placed 3 weeks ago still not received yet”

Helpful Report

Posted 5 years ago

“After not receiving my item 9 days after ordering on a 3-5 day delivery I contacted Garden street who promised to ring back that afternoon. I received no call back and then a week later I had a very disgruntled delivery driver ring me asking why I wasn’t in to receive my item, when I’d had no notification that I was going to receive any delivery that day!”

Helpful Report

Posted 5 years ago

“Ordered a product, paid and told few days later the product was unavailable. No problem getting a refund but feel it is unacceptable to display a product for sale on their website which is not available. It is also not enough to blame the supplier, the retailer has to take full responsibility for their own website. Hopefully they will address this problem to not affect future consumers”

Helpful Report

Posted 5 years ago

“Not notified bench was not in stock. still waiting for delivery!”

Helpful Report

Posted 5 years ago

“Item was unfortunately delivered damaged. I had emails regarding replacement of the damaged part, asking me to provide a part number (not sure why I had to do this) but ten days later I still do not have a replacement and my latest email chasing has not received a reply.”

Helpful Report

Posted 5 years ago

“Received Gazebo, however some of the parts do not fit together. Called customer service 6 times now. Been told twice replacement pieces on way. Then got told they tried to deliver, We were home and never a delivery. A month later, Now have been told, no replacement parts will be sent out, instead a Mod Kit Fix Kit will be sent out. Feel very disappointed. This should be the manufacturers job to send the correct pieces and not mine to modify parts with a fix kit.. some pieces of metal don’t even have the threads in the holes to screw pieces together. Not happy”

Helpful Report

Posted 5 years ago

“I order my garden furniture being told that the item was in stock and would be delivered in 2-5 days, and someone would contact me to arrange delivery. Over a week passed with nothing from the company, so I chased and got a response saying oh sorry item is out of stock now, you'll be contacted when item is back in stock. Another 1.5 weeks pass and still no contact, so I chase again and get told not to worry item back in soon and someone will contact me to arrange delivery day. A few days pass and I had to go home from work early due to another reason, and guess what it turns up that day. With no contact whatsoever from delivery. Sheer luck I was home. `Customer Service is not good! Least I finally got the item though.”

Helpful Report

Posted 5 years ago

“Waited to long for goods to arrive 2 weeks plus is not good enough had to ring up twice to get the parcel”

Helpful Report

Posted 5 years ago

“Called to give details for delivery 1 day prior. Driver arrived not having received from customer services. Therefore left again. Missed asse.bling my shed during bank holiday weekend. Still pending delivery”

Helpful Report

Posted 5 years ago

“Took them more than a week to tell me the product was out of stock, may well have been longer if I had not chased them.”

Helpful Report

Posted 5 years ago

“I ordered a table set expecting delivery to be 3-5 days (or to have at least heard from someone). When I contacted them they said the set wouldn’t be back in stock until the end of the month (2 weeks after I made the order). When the end of the month came and I hadn’t heard from anyone I called again and was told it still wasn’t back in stock. The next day it was delivered without any warning - luckily I was home. Poor communication. It still needs to be unpacked so fingers crossed it’s all there with no damage.”

Helpful Report

Posted 5 years ago

“The item took two weeks to arrive instead of the 2 to 5 days indicated on the website. The legs of the table are of substantial different height which makes it impossible to use and there is some dents on one of the legs. It's now been 6 days since I sent the complaint and I still have no information of what is going to happen apart from an email mentioning that the centre is trying to contact the supplier. Surely it does not take that long to get an answer? I have now purchased the table & chairs 3 weeks ago, I can't use them and have no feedback of when the issue is going to be solved.”

Helpful Report

Posted 6 years ago

“Ordered a pair of gates with a 3-7 working day delivery (or be contacted with a delivery date within this time). Had to chase the delivery up 4 times after the 7 working days and kept being told ring back in a couple of days, I’m trying to run a business and this is know good to me. Finally with a bit of pressure I managed to get them 14 days later. Ordered on the 5th received them on the 29th. Won’t be using or recommending garden street again.”

Helpful Report

Posted 6 years ago

“I wanted some fence panels and I rang up to ask what the delivery date would be before placing the order. When you go to the trouble of asking the specific question it is expected that the answer will be accurate. This was not the case. It is quite different if goods are to be delivered on an unknown date in mid June to a delivery expected before Easter.”

Helpful Report

Posted 6 years ago

“Can't write a review as I haven't received my order yet. Ordered on the 3rd April”

Helpful Report

Posted 6 years ago

“ordered Thursday 4th April, promised delivery following Tuesday 9th April, delivery failed to materialise. Next delivery date 3weeks later 29th April. all with no discussion or choice so I cancelled the order.”

Helpful Report

Posted 6 years ago

“Ordered fencing, lots of nails missing, had to bang the nails in as they weren't in properly, gaps in the panelling where they shouldn't be, ok but wouldn't buy again. Delivery chap nice but late and didn't contact me until 45 mins after the delivery time.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,405 reviews