Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We haven't yet received our product !!!”

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Posted 4 years ago

“I haven't received my order yet!!”

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Posted 4 years ago

“Never received my shed”

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Posted 4 years ago

“Wouldn’t even rate you absolutely disgusting, emailed a few day ago to chase and still haven’t heard back. How can I rate something I haven’t received????”

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Posted 4 years ago

“I have just had my first email from this company. Saying hope your happy with your purchase. WHERE IS IT! I ordered a gate for a customer in June and the payment was taken from my bank account. Today still have not had the item or even who was going to deliver the item. I've tryed to call and email this company. Not happy rip off Very poor customer service p”

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Posted 4 years ago

“Happy to write a review but since i ordered it over a month ago and no word since, it's somewhat hard to do. Certainly poor on communication re the progress of my order.”

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Posted 4 years ago

“One of the worst customer service experiences I have ever had. We were called and told to expect delivery of a an archway with planters that we had ordered on the 11th of July. After waiting in all-day no delivery arrived, nobody called to let us know what was going on. There is no way to call customer service at the moment because they are all working from home due to COVID-19. So I emailed them on 13th July to ask what had happened with the delivery. On the 17th July, I got a reply saying they would look into it and would get back to me "shortly". On the 27th of July the order finally turned up and then on the 30th of July they finally got back to me to say, ooh it looks like the order has been delivered. That's two weeks of nobody to call on the phone, nobody answering emails and having no idea what was going on with my order. I will bot be ordering anything from them again and I suggest that you do the same.”

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Posted 4 years ago

“It’s now 25 working days and my order has still not arrived. You don’t answer phones, so impossible to discuss. Really terrible service. Do not buy from Garden Street.”

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Posted 4 years ago

“When we tried to get our money back, had to chase and present all evidence, correspondence was slow and was questioned about condition of item, eventually got our money back, would not shop here again!”

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Posted 4 years ago

“Having ordered a summerhouse on the 30th April 2020 and understanding that i would be expecting a short delay, I had an expected delivery of 5th June, which was put back to 23rd July and now has been pushed back again to 6th August. Having sent repeated emails all ignored i have no option but to post on line and hope for a response!”

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Posted 4 years ago

“My shed never arrived even though they took the money. I ordered my tool shed on the 23rd June and I am writing this on the 29th July. I emailed them a few weeks back asking where my product was and they said it was meant to be delivered the next week, and that was over 3 weeks ago now. I have emailed them again, but have received no reply. I would give 0 stars if I could. Absolutely abysmal service and company.”

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Posted 4 years ago

“AVOID THIS SHOP! They have the worst customer services I have ever encountered. They took my money, then ignored all emails for a month, even when I asked to cancel the order. They only refunded when I lodged a complain with PayPal. DO NOT BUY FROM GARDEN STREET”

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Posted 4 years ago

“very poor. base one side longer than the other had to cut it so it was the same size as the other one. no one at other end of phone .would not recommend to any one.”

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Posted 4 years ago

“Ordered item online. Waited almost 3 weeks to get an email to say that my item was not in stock and would I like to order something else. Got a refund. Very poor communication.”

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Posted 4 years ago

“Very disappointed! I ordered from this company & the storage box took a few weeks to arrive, when it finally arrived I took it from its damaged box that had been sellotaped up to find no instructions on how to assemble so contacted the company by e-mail to inform them & received an e-mail back apologizing & sent a pdf attachment with instruction, Great I thought :) But looking at the instruction I found that numerous supporting brackets, bolts & fitting brackets were missing & slighty damaged parts to my dismay so I again contacted the company & after a week they e-mailed me back apologizing & they would send out new parts, this was two weeks ago & after numerous e-mails from me they had totally ignored my e-mails & have had no communication from then since :( This is now in the hands of Pay Pal complaints & the company after four days has still not replied to Pay Pal either. DO NOT BUY FROM THIS COMPANY!!”

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Posted 4 years ago

“Still waiting for shed to arrive over a month late , and still waiting to be told it’s being delivered. Not impressed”

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Posted 4 years ago

“We orders an umbrella base and garden storage box both with 14-21 days delivery (not sure why as both were apparently in stock!). Neither arrived so I chased after 3 weeks to be told that the umbrella stand had been lost by the distributor and there were no more in stock and our order for the storage box had to be allocated to the original stock. They were now out of stock and would have to wait a further 3 weeks for stock availability again (and then presumably another 14-21 days for delivery). I have been refunded for the umbrella stand but had no answer to my response on the storage box. Not sure they know what they are doing and won’t order anything else from them.”

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Posted 4 years ago

“Delivered damaged , 3 weeks still here and no refund ! Diabolical”

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Posted 4 years ago

“Would not recommend this company completely unable to fulfil our order and did not have the decency to let us know!!!!seem totally unprofessional!!!”

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Posted 4 years ago

“Awful service, no delivery and 3 month delay.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews