Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,634 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A few hiccups I was checking with one of your depots but meanwhile it was being dealt with another.”

Helpful Report

Posted 5 years ago

“Great service. Expected delivery to take 4 -5 weeks but arrived the next after we ordered. Quality service. Thank you.”

Helpful Report

Posted 5 years ago

“Very disappointing that after two weeks we discovered that our order had not been processed, and that you had no stock. Order cancelled for a refund”

Helpful Report

Posted 5 years ago

“Still no response on email or Facebook after asking and providing order number both myself and my wife are trying to get answers just want a refund now”

Helpful Report

Posted 5 years ago

“Product never arrived and still waiting for response on how Garden Street are going to rectify the situation”

Helpful Report

Posted 5 years ago

“The item was said to be in stock but it wasn't. Still waiting for delivery so cannot comment on service. They did apologise by email when I contacted them, but they could have spoken to me to explain.....Goods said to arrive at end of June. We will wait and see.”

Helpful Report

Posted 5 years ago

“Easy to assemble looks really nice. Happy parents”

Garden Street 5 star review on 22nd June 2020

Helpful Report

Posted 5 years ago

“Very pleased with my bistro set I purchased. Thought delivery could of been quicker. Easy to put together in fact my husband said it was easier to put together than it was of disposing of cupboard packaging. One comment that may help it might be good to stellotape blots pack to table top or a chair as we nearly threw them away in loose bubble wrap. Many Thanks Mrs S Avery.”

Helpful Report

Posted 5 years ago

“All in order no issues. Would use company ahain”

Helpful Report

Posted 5 years ago

“The item I purchased came earlier than expected, everything was there and is now a beautiful addition to our garden. Would definitely recommend”

Helpful Report

Posted 5 years ago

“I ordered an item on 20/05 knowing that Garden Street was awaiting stock. On 12/06 I received an e-mail saying 'We can confirm that stock has arrived, and your order dispatched. This should be with you in the next 3-7 working days.' It's now 16 days on, the delivery firm XDP has my item but I've heard nothing from it regarding the delivery date”

Helpful Report

Posted 5 years ago

“Good choice of natural gardening products and speedy delivery. My order arrived sooner than expected and all was as described. Thank you!”

Helpful Report

Posted 5 years ago

“The play house I paid £979.99 for arrived mouldy (green and furry white mould), water logged and dirty. I had to dismantle the windows just to clean the filth, then clean and sand every part. No care was taken in the design and construction, I had to modify several parts and buy longer screws for some parts. The structure would have been a lot stronger is they hadn’t cut everything over 1.5m long in half. To many structural design issues to me soon here. What really irritated me is that they enclosed an excuse sheet, attempting to justify poor quality. I understand that wood warps and leaks sap, just don’t store it outside where is can’t dry properly”

Helpful Report

Posted 5 years ago

“Unfortunately the order i placed, although it said it was in stock, it wasnt and i still havent recieved the item. They have communicated ok, but disappointingly they have taken payment without a confirmed delivery date.”

Helpful Report

Posted 5 years ago

“Took the money. The goods never arrived. When I chased them up they said there was a picking problem & the item was now out of stock I wonder when t hey were thinking of telling me that! Still waiting for a refund. Very unhappy”

Helpful Report

Posted 5 years ago

“Quite frankly, I didn’t expect to have any service from my request to replace one of the plastic inserts that had become dislodged and lost. However, I received a reply within a couple of days and will receive the spare part this week. Also really happy with the quality of the table and chairs that are now in their second season and still look as new. I definitely would recommend to anyone who is thinking of buying from this company.”

Helpful Report

Posted 5 years ago

“Ordered 2 garden loungers; which were “in stock”, only to be informed after I’d paid for them that they were out of stock. Had a message 3 weeks ago to say that they’d be in touch in 1-2 weeks, heard nothing yet. Dreadful.”

Helpful Report

Posted 5 years ago

“Excellent prompt service and lightning fast delivery.”

Helpful Report

Posted 5 years ago

“I had a problem which was rectified fairly quickly. So I'm very pleased with this company.”

Helpful Report

Posted 5 years ago

“I would love to review my parasol which I ordered on the 1st June and full payment was taken but as of Sunday 21st June it has still not arrived and the tracking info shows waiting for dispatch!! Your delivery time was 7-14 working days of which is well exceeded now and your phone lines are not operated and you advice 72 hour response time on your email enquires. I appreciate these are exceptional and difficult times but all the same don’t give a Covid 19 delivery advice if you can not keep to it. Sorry but as of now I’m not at all impressed.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,634 reviews