Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,632 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price on time well packed would use again”

Helpful Report

Posted 5 years ago

“Excellent comms during the height of lockdown and also a fast delivery! Love my hanging egg chair!!”

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Posted 5 years ago

“I cannot fault the service to begin with which is first class. The quality of the product (Swinging Hammock) is also superb 👍. Enjoying every evening chilling out. The best purchase I have made, which I know will give me many years of happiness in the years a head. 👏👏👏😎☀️”

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Posted 5 years ago

“20 days after placing order for something that was due in 5-10 days and still no update from Garden Street. No idea whether to expect the goods or not.”

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Posted 5 years ago

“Order placed 1st June, advised 7-10 working days delivery. Still not received, no one answering phone & still awaiting answer to email I sent a couple of days ago. If item is out of stock this should have been advised at point of ordering!! Terrible customer service.”

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Posted 5 years ago

“excellent. product arrived quickly given covid restrictions. best price on the market that I could find for our product. very happy. thank you”

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Posted 5 years ago

“Very good service arrived within 3days of ordering would definitely recommend ‘this company”

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Posted 5 years ago

“Product delivered within 10 days of ordering. Excellent product and great service. Will definitely purchase from Garden Street again.”

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Posted 5 years ago

“Ordered on the 4th June. Have emailed couple of times asking for a dispatch date. Still not got one. P”

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Posted 5 years ago

“Very pleased with the bbq, good quality and excellent service. Still waiting for a missing part, can’t fault their efforts To get it replaced.”

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Posted 5 years ago

“Sold me an item they did not have, with modern computer programs it should be unacceptable to sell items that you dont have and take the money.”

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Posted 5 years ago

“Need to manage customer expectations and advertise realistic delivery times. I was told on more than one occasion it would arrive by a certain date, that date passed, the revised date also passed. Product was good quality when it finally arrived but only 2 stars given due to poor customer service.”

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Posted 5 years ago

“Excellent customer service. I ordered a Parasol Base which was damaged when I received it. I immediately contacted Garden Street by email and they quickly got back and offered and made a offer of compensation, which I accepted.”

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Posted 5 years ago

“This item has still not been received from the 4th June”

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Posted 5 years ago

“Was worried after reading some of the reviews , but the bistro set arrived promptly and looks great”

Garden Street 5 star review on 24th June 2020

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Posted 5 years ago

“Item ordered has not been recieved after one month. Garden Street are not responding to emails and they are not answering the phone.”

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Posted 5 years ago

“After less than a month the seat is showing numerous cracks around the armrests some so deep they have run into the manufacturers strut holes,Please see enclosed photographs, I look forward to your comments and sultion Yours a disappointment bikerted”

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Posted 5 years ago

“Cannot comment I havn t received the product but rated you poor as you should know tthis”

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Posted 5 years ago

“Delivered on time and fully complete. No problems”

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Posted 5 years ago

“Did not get any notification about arrival date and one of the chairs was scrapped at the top, will just accept it as could not be bothered to complain.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,632 reviews