Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,874 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my item yet (ordered on 26th June) so an unable to post a review!”

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Posted 6 years ago

“One of the worst customer service experiences I have ever had. We were called and told to expect delivery of a an archway with planters that we had ordered on the 11th of July. After waiting in all-day no delivery arrived, nobody called to let us know what was going on. There is no way to call customer service at the moment because they are all working from home due to COVID-19. So I emailed them on 13th July to ask what had happened with the delivery. On the 17th July, I got a reply saying they would look into it and would get back to me "shortly". On the 27th of July the order finally turned up and then on the 30th of July they finally got back to me to say, ooh it looks like the order has been delivered. That's two weeks of nobody to call on the phone, nobody answering emails and having no idea what was going on with my order. I will bot be ordering anything from them again and I suggest that you do the same.”

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Posted 6 years ago

“Very pleased with whole experience, from ordering, delivery, and assembly. The product is quality as was the service.”

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Posted 6 years ago

“The Rowlinson rectangular planter arrived in two packages, with and assembly instructions, which included the need to drill 14x 2mm pilot holes for 8x 100mm and 6x 80mm long screws. I defy anyone to (a) find a 2mm still bit long enough and (b) to successfully insert the supplied screws into a 2mm diameter pilot hole! Appropriate adjustments were made to the size of the pilot holes and the finished planter looked good. Otherwise, a satisfied customer.”

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Posted 6 years ago

“Great arrived as stated lawn looks great”

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Posted 6 years ago

“I would definately use this site again... Very pleased”

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Posted 6 years ago

“Initial delivery went astray and it took over 4 weeks to complete delivery of the order. However, Garden Street tried very hard to complete the delivery, and at considerable expense, to themselves, as the initial order eventually arrived - and had to be returned,”

Helpful Report

Posted 6 years ago

“The product was ordered on the 25th June and arrived today. I had to chase up the order. It would be better if Garden Street could keep you abreast of your order status especially if it goes over the stated delivery time, even when we know items might be delayed due to COVID19. I had no email from the carrier either saying that it would be delivered today. Anyway, the product arrived intact and well packaged and my husband has put it together in under an hour. It seems fit for purpose.”

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Posted 6 years ago

“Quite happy with all aspects”

Helpful Report

Posted 6 years ago

“It’s now 25 working days and my order has still not arrived. You don’t answer phones, so impossible to discuss. Really terrible service. Do not buy from Garden Street.”

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Posted 6 years ago

“1st class products backed up by professional staff I would recommend them To everyone”

Helpful Report

Posted 6 years ago

“When we tried to get our money back, had to chase and present all evidence, correspondence was slow and was questioned about condition of item, eventually got our money back, would not shop here again!”

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Posted 6 years ago

“Very pleased with my table and chairs garden set and prompt delivery”

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Posted 6 years ago

“Quality item as described and swift delivery. Very satisfied.”

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Posted 6 years ago

“Easy to order and arrived early. Excellent product.”

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Posted 6 years ago

“Having ordered a summerhouse on the 30th April 2020 and understanding that i would be expecting a short delay, I had an expected delivery of 5th June, which was put back to 23rd July and now has been pushed back again to 6th August. Having sent repeated emails all ignored i have no option but to post on line and hope for a response!”

Helpful Report

Posted 6 years ago

“Item was sold but then became out of stock and this was not communicated.”

Helpful Report

Posted 6 years ago

“My shed never arrived even though they took the money. I ordered my tool shed on the 23rd June and I am writing this on the 29th July. I emailed them a few weeks back asking where my product was and they said it was meant to be delivered the next week, and that was over 3 weeks ago now. I have emailed them again, but have received no reply. I would give 0 stars if I could. Absolutely abysmal service and company.”

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Posted 6 years ago

“Goods delivered on time”

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Posted 6 years ago

“A wooden arch with planters bought. Initially out of stock but worth the wait. A well built item and good communication regarding delivery.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,874 reviews