Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,633 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent pervice, prompt and courteous”

Helpful Report

Posted 5 years ago

“Purchase & delivery good but there is a fault with some of the garden furniture, and despite emailing to request a replacement, I’ve yet to hear back. I’ll be happy to increase this rating once the issue has been dealt with appropriately.”

Helpful Report

Posted 5 years ago

“Very prompt delivery expected time was 2 weeks delivered after 5 days . Very happy with the quality of the Rowlinsons product Only thing I would think would improve was if we could have had despatch details to be prepared, Delivery driver was rushed and left the furniture at front of house to we had to get it round back of house ourselves and if we’d have know we’d have got someone rohbd to move it for us .”

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Posted 5 years ago

“cubic metre of bark, delviered as promised, on time, found our address (an achievment) - very pleased, will use again”

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Posted 5 years ago

“Buying from Garden Street was trouble free. The garden bench / storage unit was delivered earlier than expected and the product was very good”

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Posted 5 years ago

“Ordered a cover for my outdoor heater, very pleased”

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Posted 5 years ago

“Very good service and A very helpful delivery driver”

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Posted 5 years ago

“Good price and good delivery, would use Garden Street again”

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Posted 5 years ago

“Great parasol. Delivered within timescale stated. Good communication when I emailed questions however tracking didn’t update so I was left wondering.”

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Posted 5 years ago

“Service and quality of garden furniture excellent. Prices very reasonable also and would certainly recommend.”

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Posted 5 years ago

“Better price than others on line for same named product. Delivery on time and great communication.”

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Posted 5 years ago

“Very pleased with the service I received from Garden street and you happily recommend them to others.”

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Posted 5 years ago

“What can I say? Bought a Rowlinson planter and when I started to assemble it I came to fix the lattice/box back i found that one of the main frame spars was broken. I have emailed Rowlinson and am waiting for a reply.”

Helpful Report

Posted 5 years ago

“Overall an easy online ordering process without fuss or problem, delivery good and no damage considering the garden arches were heavy.”

Helpful Report

Posted 5 years ago

“Very poor experience. My order was lost in the system for a week, then I was told one of the items was out of stock in the colour I wanted. So I changed the colour. A week later I got delivery but only for part of the order. I had to chase up where the other item was, only to be told that was also out of stock and would be available in another two weeks. I cancelled the second item. Emails were impersonal, took 1-2 days and contained misunderstandings. Totally disorganised. Would not buy from them again. Very disappointed.”

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Posted 5 years ago

“Happy with their service. Emailed when my order was to be delivered and replied quickly. Like that, especially when you order the first time.”

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Posted 5 years ago

“The product is perfect the service I am afraid not, from acceptance of the order heard nothing until the parcel was literally thrown over the rear gate of the house. Supposed to be email to state on way and delivery day/date we received nothing. No communication at all was on the verge of ringing to enquire when it would be delivered. Apart from my rant on delivery which needs sorting out I am pleased with the product”

Helpful Report

Posted 5 years ago

“Waited an age for the product to be shipped, I’ve contacted the company 4x within 2 months asking about my purchase, with no answer each time. I would not recommend this company and will not be buying anymore products from them. I’ve still not received my purchases upon writing this review.”

Helpful Report

Posted 5 years ago

“I was really unhappy with garden street. They wouldnt respond to any emails even though they had read them. Poor customer service. If your order was going to be late have the decency to let your customer know. I have a very sadly 4 year old who didnt get the birthday present he really wanted. You never had the stock in country in the first place. If you had been honest with us and managed our expectations then we might of waited but got fed up of waiting to no replys and lack commumication. Poor poor customer service.”

Helpful Report

Posted 5 years ago

“Ordered and paid for a garden dining set only to be told several days later via email that they had the stock numbers wrong and it wasn’t available. Very disappointed”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,633 reviews