Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of my fence panel order was not within the time frame that I was expecting or that was printed on my invoice, which has had a negative impact on my project. Instead of receiving my order within 4-8 working days, it is scheduled to be delivered 14 working days after my order (which also included three weekends and a bank holiday)”

Helpful Report

Posted 7 years ago

“No updates, no communication as regards delivery. item just turned up luckily when I was home but then the driver said he needed help to get off lorry. Not what was expected”

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Posted 7 years ago

“The product arrived 2 weeks later than stated, absolutely soaking wet and unusable until it hopefully dries out. It was as if it had been submerged in water (Is this still guaranteed not to rot?). The item was delivered (by Tuffnells ) two streets away from the delivery address and just dumped on the drive without any notification to myself or the incorrect household. My wife and the lady from the wrong address had to struggle to move the item to our house. Very disappointed with the delivery and condition it was received in.”

Helpful Report

Posted 7 years ago

“May I offer this advice to buyers. 1. Give your mobile phone number in your order. 2. Don't expect any communication after your order acceptance e-mail from the couriers. 3. The order will arrive when the couriers decide not under the control of Garden Street. 4. Expect the delivery to be at the upper time don't believe it when it states 3-7 days go for 6-8 days. This said my experience with the staff via e-mail was good and they did try to assist, the order was well wrapped and protected from damage and I am pleased with my purchase.”

Helpful Report

Posted 7 years ago

“Arch arrived on time, was a good price and looks good in garden. However construction was difficult and some of the parts were somewhat rough. We had to buy some additional fixings to ensure archway is secure. Instructions brief, found ourselves yearning for IKEA, amazingly!”

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Posted 7 years ago

“They delivered my planter (eventually) and were nice on the phone when I called to chase the very late planter. However, the delivery was just left outside my communal front door (luckily it did not get stolen).”

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Posted 7 years ago

“Placed order for a summer house a week ago, still not heard from courier to arrange a delivery time. Chased twice and still no update. Hoping will get in time still for bank holiday weekend.”

Helpful Report

Posted 7 years ago

“Delivery prompt and courteous. Very nice quality bench but did have a few minor niggles. On insertion of the shelves noticed the corners are pre-cut to fit against the corner posts. However, there is no slot cut for the two other vertical posts. Not a major issue if you have a good DIY husband like mine! Also the zinc shelf is raised at back to stop water/debris penetration but the sides have no such lip and fit flush to the sides. Rated accordingly purely due to these reasons.”

Helpful Report

Posted 7 years ago

“Excellent prices and free delivery but let down by a poor IT system. I tried to find out where my delivery was up to. To do this I had to log on but the web site would not accept my details even though I knew they were correct. I then clicked on 'forgot your password?' hoping to get in this way and entered my email address. Nothing happened. I waited for an email. Nothing. Did this several times, each time having to input the annoying Capcha letters and numbers. Still nothing. By going back pages and trying diffetent things I eventually got a 'email not recognised as belonging to an account' or some such message. Ridiculous, as they had taken my order and sent a confirmation. At this point I gave up. Fortunately the delivery arrived next day. Needs a bit of work on it does that website! A bit frustrating but overall a good service.”

Helpful Report

Posted 7 years ago

“There were delivery problems.”

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Posted 7 years ago

“Delivery was ok but would be better if am or pm delivery was specified. The harbour itself is quite sturdy but it could be improved by pre drilling holes. I found it quite difficult to put together and definitely need two people. Some of the wood was split but used wood glue. Overall good quality.”

Helpful Report

Posted 7 years ago

“It is difficult to comment because I have yet to receive my order!”

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Posted 7 years ago

“Service and delivery were good and a well-made product. My only niggle was the fixing kit only had 2 mirror plates. For a product this size and weight, I would have thought 4 should be the minimum. Also insufficient screws.”

Helpful Report

Posted 7 years ago

“Great product and great price. But so far it's a week since my order and I still have no delivery date, which is disappointing.”

Helpful Report

Posted 7 years ago

“Prompt service but condition of goods was barely acceptable. Product had mould in places due to lengthy storage in damp conditions. One screw missing which is time-wasting and irritating.”

Helpful Report

Posted 7 years ago

“Kelkay product was exactly as I expected, but delivery on a pallet was far from ideal. My early orders from Garden Street were delivered by Hi-Ab so the products could be dropped over the wall into my garden. Now I have a very annoying pallet on my driveway which can't be moved until I can get to the bottom of the bag. You should specify exactly how the delivery is going to take place on your web site so that your customers can make an informed choice.”

Helpful Report

Posted 7 years ago

“Good quality timber and construction. Polypropylene glazing not very thick and sounds like a drum when rainwater hits the lid.”

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Posted 7 years ago

“I have not received my order yet!”

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Posted 7 years ago

“I paid for early delivery by the Friday - it arrived the following Wednesday and no explanation or refund has been proffered. The structure itself is good but I am not impressed with the simple staples that are used for the trellising fixes which will soon rust away - which I have easily supplemented with zinc plated screws of longer length . For a more robust / stronger structure I have also used in some placed , additional and longer screws . It is a very tall structure , but easily reduced in height by cutting down the verticals by up to 10 inches . Although it came in a sealed polythene cover , the wood was damp and I have left it to dry out before weatherproofing it . It would be very easy to make it a wonky , slanted and unstable structure . I hope to have overcome this by preassembly on its side on the ground and using a long spirit level and temporarily fixing horizontal and diagonal braces . I really like the arch , and the size of the uprights which will allow me to fix a gate with the opposite curve . Being made of wood , it has allowed greater adaptability .”

Helpful Report

Posted 7 years ago

“Was told item could only be delivered on the Sunday. Changed plans so I could be in. Got a call day before to say they’d be an hour away. However I wasn’t in at this point and told them it wasn’t due until tomorrow. They insisted on delivering it and had to push it under my rear gate. They had to take all the packaging off and this has resulted in some pieces being slightly damaged. The product itself was fine but the delivery caused issues coming the day before.”

Helpful Report

Posted 7 years ago

Garden Street is rated 4.2 based on 7,488 reviews