Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for early delivery by the Friday - it arrived the following Wednesday and no explanation or refund has been proffered. The structure itself is good but I am not impressed with the simple staples that are used for the trellising fixes which will soon rust away - which I have easily supplemented with zinc plated screws of longer length . For a more robust / stronger structure I have also used in some placed , additional and longer screws . It is a very tall structure , but easily reduced in height by cutting down the verticals by up to 10 inches . Although it came in a sealed polythene cover , the wood was damp and I have left it to dry out before weatherproofing it . It would be very easy to make it a wonky , slanted and unstable structure . I hope to have overcome this by preassembly on its side on the ground and using a long spirit level and temporarily fixing horizontal and diagonal braces . I really like the arch , and the size of the uprights which will allow me to fix a gate with the opposite curve . Being made of wood , it has allowed greater adaptability .”

Helpful Report

Posted 7 years ago

“Was told item could only be delivered on the Sunday. Changed plans so I could be in. Got a call day before to say they’d be an hour away. However I wasn’t in at this point and told them it wasn’t due until tomorrow. They insisted on delivering it and had to push it under my rear gate. They had to take all the packaging off and this has resulted in some pieces being slightly damaged. The product itself was fine but the delivery caused issues coming the day before.”

Helpful Report

Posted 7 years ago

“Good quality goods, but poor delivery details and delivery time.”

Helpful Report

Posted 7 years ago

“Well priced and as described. Arrived within the time frame giving when placing the order. Unfortunately I didn't receive a email notifying me of dispatch so lucky I was at home when delivered.”

Helpful Report

Posted 7 years ago

“Well I wasn't very happy as it looks very complicated to put together..maybe it is just me but I didn't realise it needed that degree of work.”

Helpful Report

Posted 7 years ago

“No problem buying the product but delivery was awful. We waited in a full day and item wasn’t delivered. I contacted your sales team about 4 times to enquire about delivery and was given various reasons!! Item finally received 8 days later. Really put off buying online/phone. Not erected the arbor yet.”

Helpful Report

Posted 7 years ago

“Product seems of a good quality and the price was very competitive but delivery problems let them down. First delivery failed to materialise, promised 2nd delivery never happened nor the 3rd, the 4th arrived at 9.30am despite being told 'afternoon at the earliest'...but we got there in the end...I would use this company again.”

Helpful Report

Posted 7 years ago

“Never received my item on time had to call to chase 6 days later. However staff was very polite and working towards getting the problem solved”

Helpful Report

Posted 7 years ago

“Easy to order, good quality at reasonable prices, but delivery time over a week which I thought was excessive”

Helpful Report

Posted 7 years ago

“Fast delivery & easy to assemble. Supply of coir & worms in compost was insufficient. Would have been happy if they told me that I needed extra compost & waste prior to delivery to fill the bin.”

Helpful Report

Posted 7 years ago

“Item arrived on day stated and was delivered in good condition. I was very disappointed though that when delivery was being arranged, I was only offered an all day delivery and then was told that even on the day the driver would be unable to contact me to say that he/she would be there in next hour or so. This is a poor delivery service offer compared to other providers and would not be of any use if I was working away from home that day. So, not sure I'd use this company again if the delivery arrangements continued to be as they were offered.”

Helpful Report

Posted 7 years ago

“Quick service from order to delivery. However I was allocated a delivery date of the 11 12 17 which I changed over the telephone to the 13 12 17 as I would not be at home. Attempts were still made to deliver on the 11 12 17 and I received a call from the driver on the 11 12 17 when I was out of area and not best placed to receive a call. I reaarranged with the driver and item duly turned up on the 13 12 17. Not the driver's issue but a loss in communication somewhere along the way!”

Helpful Report

Posted 7 years ago

“Arranged re-delivery of a damaged and incomplete delivery within 2 days.”

Helpful Report

Posted 7 years ago

“Superb service but goods did not look realistic”

Helpful Report

Posted 7 years ago

“The product is great in fact I've ordered a second one but the delivery company DX was shoddy, their depot is in the middle of no where, doesn't have a reception and from the corridor you have to wait in you can see them throwing large parcels twelve feet onto a conveyor belt which had me worried. Fortunately no damage except one of the side panel screws had fallen out and was loose in the box.”

Helpful Report

Posted 7 years ago

“Disappointed. Packing of butterfly not good even delivery man commented. Butterfly looks good in the day but non existent lights at night.”

Helpful Report

Posted 7 years ago

“Ordering on line was easy. I received confirmation text messages keeping me updated.”

Helpful Report

Posted 8 years ago

“good service but quality control needs attention as two plugs that fit into the end bars which then allows you to screw it together where missing.”

Helpful Report

Posted 8 years ago

“By being very prompt when answering the phone. But not so happy when I discovered several splits on the edges of my garden gate. However I was promised a new replacement one, which was good..apart from a small split which I managed to glue-up. I am happy generally, but there has been frustration and there does seem to be a real lack of communication in some areas, for example, I was not kept informed of when the faulty gate was to be collected and was out when it was taken..with no note or message left or any mention of when the replacement gate was to arrive. Therefore I rang the next morning(Thursday)to try and find out what the situation was and no-one knew,but did say that they would find out and call back, which they did, saying the new one would be with me the following Monday. Image my surprise then, when it was delivered at 7.30 am the very next morning(Friday) I rang to say it had been unexpectedly delivered and this was as much of a surprise to Dave of Garden Street. All very confusing! Anyway all's fine now thank goodness! but I must say that I will have to think twice now before buying from you again.”

Helpful Report

Posted 8 years ago

“Well they confirmed my order immediately no issues there, but I still don't know when I will receive my garden summer house. This I find to be very nerve racking, there is no way of tracking the order.”

Helpful Report

Posted 8 years ago

Dear Trudie Thank you for your feedback. Due to the nature of the product, the current lead time is 10-14 working days and the delivery requires booking on with yourself. We are glad to see that the carriers have contacted you on the number provided and arranged a delivery to take place on the 7th working day. You will receive a text the evening before your delivery to confirm a time slot. If you have any queries then please do not hesitate to contact us. Kind Regards GardenStreet

Posted 8 years ago

Garden Street is rated 4.2 based on 7,588 reviews