Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,405 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was fine but we were let down badly on delivery. Had to chase delivery date then told product was out of stock but when ordered it was in stock! Then product arrived without warning. Poor information considering modern technology.”

Helpful Report

Posted 5 years ago

“We received the rocking chair by courier earlier this month. We started to assemble the chair and discovered that plugs did not fit smoothly into the holes. In addition one of the holes at the bottom of the legs was too big for the screws that were provided meaning that we could not attach one of the rockers. Because the holes were out of line with the plugs this caused one of the legs to split slightly when starting to attach the rocker. We reported the screw issue to Matthew at Leisure Grow. He asked us for video evidence!! Evidence was provided over 2 weeks ago. We have received messages from Matthew advising that a larger screw will be sent to us but this has not arrived. Please can you come and collect the chair that has been provided as it is faulty and provide us with a new one? The service has not been acceptable so far. We can see that a chair that fits together and screws up will be very nice so that is what we require please. Regards Andrew Fagg 07720353866”

Helpful Report

Posted 5 years ago

“Goods arrived with minor damage, rang supplier to get it fixed but months later still waiting for a satisfactory outcome.”

Helpful Report

Posted 5 years ago

“Initially, I was very pleased. The item arrived when it was supposed to. But, parts didn't fit together, which rendered it unfit for purpose. The lady who dealt with our complaint was very helpful, but we've been trying in vain to talk to the technical person about this, but he seems very illusive. I needed this item for a large family event at the end of this week. Sadly, I can't use it.”

Helpful Report

Posted 5 years ago

“As I live on my own I had emailed to request that the shed be taken down the side of my house into my back garden or if that wasn’t possible to give me a different delivery date when I could arrange help. I was very annoyed that the delivery guys didn’t even ring the doorbell and just dumped the shed, propped against my front porch, shoving the delivery note (which should have been signed) through my door. Yet I had taken the day off to be there! Upon inspection two large panels are faulty and need replacing and I understand I have to arrange disposal of the faulty ones. The women in customer services are very friendly and obliging but the delivery and product are disappointing.”

Helpful Report

Posted 5 years ago

“Extremely disappointed with the customer service. It has now been three weeks since we placed our order and we have still had no communication to tell us when our shed will be delivered. We will wait a further 48hrs to see if anything happens and then cancel our order and find a more reputal and reliable supplier!”

Helpful Report

Posted 5 years ago

“Online shopping was easy enough and I got to choose a delivery slot which was convenient. When the delivery truck arrived late with no notice given. The Play House was not packaged together. The driver did not have a trolley and had I not carried the parts into the back garden with him I'm not sure weather he would have just dropped them in front of the house.”

Helpful Report

Posted 5 years ago

“Still waiting for order , told checking carrier , only to find out of stock and now have to wait until the week of 5th July , ordered 6th June , what would have happened if I hadn’t chased my order ! Delivery was 5days . No mention on website that not in stock !”

Helpful Report

Posted 5 years ago

“Have ordered furniture twice. Both times the delivery period expired and when I called to request an update I was told item out of stock. Waste of time.”

Helpful Report

Posted 5 years ago

“You are asking me to review my order that has not been delivered yet and I have had no update regarding my orders delivery date since placing it.”

Helpful Report

Posted 5 years ago

“Still waiting for delivery. 3-5 days was suggested but looking at 6 weeks.”

Helpful Report

Posted 5 years ago

“Still waiting for goods. Don’t reply to my many requests for a delivery date. Spoken to staff who promised to get back to me on Monday, then again Tuesday so I’ll have to try again tomorrow. Most unsatisfactory.”

Helpful Report

Posted 5 years ago

“Whilst I ordered a shed from Garden Street I received no subsequent information as to when it would be delivered. I chased up but nothing was forthcoming and so I cancelled my order and went for a different shed from a different supplier. Garden Shed needs to keep its customers properly updated!”

Helpful Report

Posted 5 years ago

“We are very disappointed in the product. It was not until we fixed onto the wall we found how weak the structure is. Completely unsuitable to hang a towel on or anything other than very light clothing. Very disappointed.”

Helpful Report

Posted 5 years ago

“Poor communication regarding stock allocation. Error made with stock so cancelled my order.”

Helpful Report

Posted 5 years ago

“Garden set was despatched quickly & was exactly what we were expecting -when it arrived. Good price to. However I was disappointed with the delivery courier used. Courier turned up with no prior notification. We were out so courier badgered elderly neighbour to leave 3 large packages with him. Neighbour couldn't move packages so they were left in his front garden. Neighbour didn't inform us he had packages for 2 days. Packages got wet & could have been stolen? So I feel courier should have informed us of intended shipment (they had our email & tel number) & we could have arranged to be in for delivery.”

Helpful Report

Posted 5 years ago

“You could not deliver the item as stated. I paid you a lot of money in the end I got a refund and bought elsewhere. If you say the items are in stock I expect delivery on the date agreed. Not to wait another month while you have the proceeds. Complete waste of my time. Mrs M Chapman”

Helpful Report

Posted 5 years ago

“The product was fine when it finally arrived however the customer service was poor. No call or email to say that a product is out of stock or delayed and all they would say on the phone was that the small print said that they didnt have to advise me if this happened. An apology and offer of a discount or money off next order would have been good but they wont even tell you their name when you call or email. Something to be ashamed of?”

Helpful Report

Posted 5 years ago

“Bought an item of garden furniture only to receive an email the following day informing me that the company do not deliver to my area Northern Ireland which is part of the UK and was given a refund a few days later.”

Helpful Report

Posted 5 years ago

“Service was good but the description is misleading/incorrect on the website from their supplier so fences were not the size advertised and had to be returned .. customer service very helpful”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,405 reviews