Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,405 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wooden tray I bought in the sale was filled with resin and much lighter than I expected. I complained and sent them photos at their request. They confirmed this was unacceptable so I asked for a refund and Garden street were happy to do that.”

Helpful Report

Posted 5 years ago

“still waiting for my delivery after three weeks and still not got my order”

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Posted 5 years ago

“Delivery takes forever”

Helpful Report

Posted 5 years ago

“Bought 8 panels 1 of which was damaged. Received a replacement which was also damaged, the second replacement was OK. Whilst there was no argument about replacing the damaged panels the whole process was protracted and inconvenient, it would be better if more care was taken in the first place.”

Helpful Report

Posted 5 years ago

“Polite over the 'phone but the delivery was not fit. The correction to errors too far too long and I was made to feel to be in the wrong by some of the responses. The item was damaged, the incorrect item was not collected without a fuss and the product was less than it was said to be. All in all, not a purchase I enjoyed although the telephone receptionist was very polite, the rest of the company let them down badly.”

Helpful Report

Posted 5 years ago

“Delivery of order was dreadful. Phoned after about a week and tried to tell me that the delivery people had tried and left card which was total rubbish as other companies had delivered and no card had been left. After more chasing up finally delivered after about 10 days. Other companies give day and time slot but nothing and left to you to chase up.”

Helpful Report

Posted 5 years ago

“I don't know why I have been asked to write a review as I haven't been given a delivery date as yet. Thats why I have given a POOR star.”

Helpful Report

Posted 5 years ago

“Sadly the wrong item was received. I’ve been in touch with the customer service team. I was assured that I’d be provided with instructions on how to return the item. Sorry far no contact from them. Very poor service .”

Helpful Report

Posted 5 years ago

“I have received an email regarding the review about my order and delivery when I haven’t received my order or had no follow up communication regarding my order.”

Helpful Report

Posted 5 years ago

“Delivery was very slow and no way of telling when the items would be delivered. When the items were delivered one item was missing, when it was later delivered it arrived damaged and still waiting for that to be replaced. On another order I called to ask for a suitable cover for the specific previous item which when delivered does not cover the whole item.”

Helpful Report

Posted 5 years ago

“No delivery for stated time. Enquired after nearly 3 weeks and was told it will be another 14 days! No communication- refund requested. Recommend a better way of communicating to customers.”

Helpful Report

Posted 5 years ago

“Part missing, long wait to answer the phone, no contact made as to when part would be delivered. You need to improve on your customer service.”

Helpful Report

Posted 5 years ago

“We ordered 4 trellises but only received 1- when I phoned Agriframes they apologised and spoke to Garden Street and arranged a delivery of the 3 missing frames. Very happy with them once they arrived”

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Posted 5 years ago

“This garden arbor is very badly prepared. Very poor quality. Not worth the money . Very disappointed as we had to basically strip it down and rebuild it .”

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Posted 5 years ago

“Order arrived with less than half the screws and a piece of wood missing from one back panel. Wood store was easy enough to put together, but there are no pre drilled holes, so you need drill bits as well as screw drivers.”

Helpful Report

Posted 5 years ago

“When I ordered the item from Garden Street the delivery time was given as 1-5 working days but the item did not arrive for 11 days and this was after 2 phone calls to see where our purchase was.”

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Posted 5 years ago

“The flat pack frame did not screw together properly with the boxes too small to have full length frame lengths. No base included.”

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Posted 5 years ago

“Product showing in stock and around 3 days delivery, turns out it wan’t in stock and took 9 working days. Had lots of issues with Rowlinsons product which are slowly getting sorted, would not buy any more of their products and still waiting for final resolution of my issues. 3 day shift after ordering I rang to enquire about approx delivery date and promised a ring back which never happened.”

Helpful Report

Posted 5 years ago

“I ordered a triple bin store online. Delivery was 3-5 working days. Heard nothing for 9 days then called Garden Street customer service who said I should have been contacted by the delivery company and would chase it up for me and get back to me the same day. Heard nothing. Called again the following day, now 10 days late, only to be told the item was out of stock! Very poor service. I won't be using this company again. Bought same product online and it was delivered within 3 days!”

Helpful Report

Posted 5 years ago

“the fault was not with Garden street but with the supplier of the shed (mercia) unpacked the shed parts checked against instruction manual and found 18 Pieces missing all the fixings, in the instruction manual the items had a cross next to parts that were not in the packaging so could not build the shed so sent it back for a full refund”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,405 reviews