Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,815 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,815 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised to receive an email from Garden Street asking for a review when I have yet to receive an undamaged and complete product. The issue with the item is not in the workmanship but in the way it has been packaged and transported. The item ordered was a swing chair and so far I have had one delivery of a damaged seat and then approximately a week later the A frame for the seat was delivered. I have been unable to assemble the frame and seat due to some fixings being missing, including the chain that completes the swing seat. I have been assured that these issues will be rectified so perhaps I can provide a review of the product when I can actually assemble and use it. I understand that circumstances are difficult at this time, however the problems with this item are as a result of inadequate packaging and poor communication which can surely be addressed.”

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Posted 6 years ago

“It would nice review my purchase perhaps I will do so after delivery”

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Posted 6 years ago

“Not received purchase yet, no communication as yet regarding expected delivery date!”

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Posted 6 years ago

“took my money knowing they couldn't fulfil my order”

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Posted 6 years ago

“I waited nine weeks for my furniture. Never answered emails or returned phone calls. Where quick to take my money and slow to deliver goods.”

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Posted 6 years ago

“Bought sofa set with table. Table not delivered due to damage contacted company by E mail 5 times. Recieved delivery what I thought was table but it was only table top no legs or glass. As yet no reply to e mail also asked if management could deal with issue. Hopefully they will read review and deal with issue. Very disappointed.”

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Posted 6 years ago

“There was a long delay in the arrival of the plants. All arrived however one was damaged and dead but due to COVID19 I was unable to contact them and let them know. I tried through website and heard nothing, which was disappointing. The other plants are great however.”

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Posted 6 years ago

“When the bin store arrived it was damaged, the delivery man was kicking it instead of lifting it. I was told to send an e-mail with photographs of the damage, haven’t heard anything since!”

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Posted 6 years ago

“Everyone is experiencing having to work differently during these unprecedented times. That said it took three weeks and three separate deliveries to get one rather expensive cantilever parasol and the base. No one answered the phone, no one called me back and e-mails replies though incredibly polite were slow. Two of the 20kg base concrete blocks were damaged and overall sadly I cannot recommend garden street either on it's choice of couriers or communication in the event of difficulties.”

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Posted 6 years ago

“It is insulting to request a review when we have NOT even received what we ordered. Your website gives a tel number to call. When you call that number you are told that NO calls can be taken! We have emailed you with little success. Not sure what else to do other than request a refund!”

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Posted 6 years ago

“Item took long to arrive than advertised, nobody answering the phones, courier didn’t contact me to notify me of delivery date they just turned up, Polycarbonate shed is flimsy even when erected and gets blown around in the wind, you get the impression that it’s a sturdy shed when reading their write up.”

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Posted 6 years ago

“To be fair my low score is in reflection to their chosen carrier. I received an email on 14th May stating my good were dispatch and would be with me 16th May, I have checked daily and it’s still sitting with the same status when tracking my delivery with Yodel. My plants will be dead when they arrive at this rate 😡. Goods ordered 2nd May and it’s now 20th and still nothing. I know these are unprecedented times, but really from my date of order to now, it should have been here by now. Not happy at all 😡😡”

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Posted 6 years ago

“Not had goods yet”

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Posted 6 years ago

“Bought a shed, was great other than it was missing hinges for the windows, so has two gaping big holes. Have sent 4 emails and had a telephone conversation, but still not got the promised hinges, now day 10. Hoping they arrive before something gets stolen!”

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Posted 6 years ago

“Placed an order for a bench and waited to be contacted regarding delivery. 10 working days were almost up when I contacted them they then informed me they didn’t have the stock. Feels like they are taking your money, keeping it and then refunding ! Not at all impressed - Beware.”

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Posted 6 years ago

“Still not been delivered. Ordered 21 April. Marked as dispatched on 1 May. No response to email”

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Posted 6 years ago

“I didn't get my order after 3 weeks, which would have been fine if I had an email to let me know there was a delay. I had to actually chase up and in the end I cancelled my order as no feedback.”

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Posted 6 years ago

“I would like to write a review, however, since I have been waiting 3weeks for a delivery I have nothing to review on. 1. 7 - 10 days delivery time 2. Then 14 days delivery time 3. At 15 days, request a cancellation and a refund. Still no reply I understand these are difficult times, but even so, my item as been 'awaiting despatch' for 3 weeks. Hope you can understand my frustration. Thank you”

Helpful Report

Posted 6 years ago

“At the time of writing this review I have not received my shed, communication has been minimal with the only updates provided in response to questions I have asked regarding delivery. I ordered my shed on the 19th April and the I voice stated delivery within 7-14 days. I'm writing this review on the 09th May and still haven't got a shed or a delivery date. I'm giving the benefit of doubt due to the companies good reviews prior to lockdown. Hopefully I will receive my shed by the 15th May before I will be cancelling my order and getting my hard earned cash back 🤞🤞.”

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Posted 6 years ago

“The item i was asked to review (which hadn't arrived) i have just been informed that it isnt arriving ! They have made an error and have none in stock but it has taken them 3 weeks to inform me of this, poor service, please read other reviews as they have very similar stories, and still awaiting my refund! With no communication, just choose to ignore customers as an option, Disgusting service , don't shop here!”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,815 reviews