Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase & delivery good but there is a fault with some of the garden furniture, and despite emailing to request a replacement, I’ve yet to hear back. I’ll be happy to increase this rating once the issue has been dealt with appropriately.”

Helpful Report

Posted 5 years ago

“The product is perfect the service I am afraid not, from acceptance of the order heard nothing until the parcel was literally thrown over the rear gate of the house. Supposed to be email to state on way and delivery day/date we received nothing. No communication at all was on the verge of ringing to enquire when it would be delivered. Apart from my rant on delivery which needs sorting out I am pleased with the product”

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Posted 5 years ago

“Generally good , but at least two of the dowels would not line up with the screws so we had to leave them out. Disappointing as it looks very nice - hope it stays secure!”

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Posted 5 years ago

“Although I knew delivery was ( going to be a while,I wasn’t given any updates of anticipated arrival until I emailed you. I am still waiting for a delivery date.”

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Posted 5 years ago

“Cant really comment haven't received goods as of yet”

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Posted 5 years ago

“Item ordered on 30/5/20 stating 5-10 working days for delivery. No delivery or email update received by 20/6/20.”

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Posted 5 years ago

“Bit surprised to be asked to review your service when haven’t received item yet Nor have I had email to say when it is due. Hopefully soon. Thank you. David Wimpenny.”

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Posted 5 years ago

“Service was excellent pity about the Product . Fell a part while placing on patio and had to be rebuilt. Only stapled together. Very poor for the price paid. Don't buy the two tier planter”

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Posted 5 years ago

“Did not receive firm notification of delivery”

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Posted 5 years ago

“Perhaps despatch the order before the review. Impossible to comment on goods that haven’t been received yet”

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Posted 5 years ago

“Hi Team, I haven’t received my item yet, thanks for the offer of writing a review, I will be sure to send some positive feedback once it does arrive, any idea when that might be? Hope you’re all keeping safe and well, Matt Smith”

Helpful Report

Posted 5 years ago

“order processed fine - clearer delivery arrival would be helpful. under normal conditions may not have been home as it just turned up out the blue.”

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Posted 5 years ago

“Communication is not easy. Goods received were mainly OK except for 3 damaged items. Still waiting for delivery of replacement items”

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Posted 5 years ago

“Delivery date changed a couple of times and one of the pieces of wood is broken which is a shame as this is for a children's play house.”

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Posted 5 years ago

“We purchased the Pantheon Artemis Arbour from you and it arrived on time, and it was a competitive price to include delivery. All of the parts were included plus comprehensive build instructions. Unfortunately a number of the structures wood parts had wide splits in them & there were no pre drilled holes as mentioned on the build instructions which made assembly much more difficult. A very disappointing conclusion for the sake of a few pre drilled holes, I had the impression that the wood may have been old stock that had dried out. I did manage to make the most of a bad job by measuring carefully to drill holes in the correct place and then painted the assembled structure to help hide the splits. I suspect that Garden Street never saw the product as it was delivered by Store More Garden Buildings Ltd, Bredbury, Stockport.”

Helpful Report

Posted 5 years ago

“Ordered a Bistro Set, the site said in stock and delivery in 5 working days. Not contacted after 5 days so emailed to find out why only to be told that it was out of stock and would not be available for another 6 weeks. They did offer the chance to cancel for a refund but decided to wait and hope it arrives on time”

Helpful Report

Posted 5 years ago

“I have been asked to write a review for goods which I haven't yet received .......”

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Posted 5 years ago

“Product took longer than the extended delivery period of 16-21 days, which was understandable due to COVID, however when it was delivered we had to stop half way through assembly due to a main piece of the structure being too warped and unusable. We requested a replacement and this arrived a couple of weeks later which caused disappointment overall. Once the product was fully assembled with a coating of wood stain it does look great. It was quite difficult to assemble, and pre-drilled holes would have benefited us, and if not, having them at least marked out would have been really useful; although we understand that this comes down to the manufacturer, not Garden Street.”

Helpful Report

Posted 5 years ago

“We ordered a garden arbour seat that arrived ahead of time a week or so ago but only today got around to assembling it . Took a couple of hours and was straightforward except for some missing fixings eg. only one of four connecting dowels in the pack and eight screws missing. We also had to adapt the structure a bit as there was damage to the wood in three places. The seat itself did not seem stable so we added a structural time underneath and now its fine. Having said that the arbour looks well and seems pretty robust. Three stars because of missing fixings and alterations we had to make but now eve done that its just fine.”

Helpful Report

Posted 5 years ago

“My new cantilever umbrella is swinging round all over the place, taking itself completely out of position with the wind! Nearly a full 180 degrees swing completely away from where I’m wanting shade. It’s becoming very frustrating and I’m wondering what the problem is? Can your customer service contact me please on 07790 634668? Thank you. Kind regards, Jane Ferguson”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews