Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the item, but it was delivered to an address half a mile away. Luckily, the person who it went to let us know it had been left at her house and we were able to collect it. Not too impressed.”

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Posted 5 years ago

“No delivery time given as yet since ordering on 26/04/2020!”

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Posted 5 years ago

“To be honest iv no idea why iv been asked to fill out a survey when the item is still not here? It’s been 3 weeks now Iv had 1 email confirmation of payment! No reply’s back when I email if phone? Seem to be a company who take ur money and give no advice!”

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Posted 5 years ago

“6x3 plastic aliminum frame shed. My partner put it up with big struggle as the plastic panels kept wobbling everywhere. Unfortunately it was delivered after the two week window and also we have to contact garden street to chase the delivery that was meant to come the Friday so we stayed in all day and didn't arrive. Garden street were very good at making sure it arrived the monday but the weather had turned and this contributed to the difficulty of putting it up. We had limited choice in what would fit in the space but for the nearly £400 price the quality of the shed does t feel reflective of this. We are happy we found something that fits but not so impressed with the way it functions. The slits for ventilation also let's in rain as just open holes.”

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Posted 5 years ago

“The phelan shed I got is very unsecure at the lock it looks good wouldnt store anything apart from garden furniture in it due to secure reasons.”

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Posted 5 years ago

“Incorrect quantity delivered and then the wrong product delivered.”

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Posted 5 years ago

“I would love to write a review ? But as I am still waiting for my order I can’t . I understand the problems at the minute , but as soon as I receive my fence paint I will be more than happy too ?”

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Posted 5 years ago

“It took 2 young men 5 hours to erect! Very complicated instructions, but it looks good now it’s finished.”

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Posted 5 years ago

Hi, Thank you for your review. We have passed on your feedback regarding this item to the manufacturers so that they can review the assembly instructions. We are glad to hear that you like the finished assembled item! If you have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 5 years ago

“Garden Street order saved some cash on the price of an Asgard bike store. An excellent product, easy to assemble on my own. Delivery was however very poor arrived two months from order date. Knot a helpful driver either. He dropped some parts off the lorry.”

Helpful Report

Posted 5 years ago

Hi Bernie, Thank you for your review. We are glad you like the product and found it easy to assemble. We can see your order was placed at the end of November. We advertise the Asgard items as having a 28 working days lead time, as all the Asgard items have to be made to order. Due to Christmas and New Year this would have unfortunately slightly delayed the delivery. We've ensured your feedback regarding the driver has been passed on. Our apologies for the inconvenience caused. If you have any questions or queries please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Ordering process was easy and product arrived within a few days but I had no notification as to when it was arriving and as I was out at the time it was left by the front door. It meant I wasnt worrying about waiting in for a delivery but it would be better to have been notified. Very happy with the picnic bench and would use company again and recommend, with the proviso about delivery being unpredictable.”

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Posted 5 years ago

Hi, Thank you for your review. We are going to pass this onto the carriers, as you should have been notified. However we're pleased to hear that you like your delivered item. If you have any questions in the future please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Very surprised only one person delivered the summer house and requested help if possible. I am elderly and recovering from a major operation and luckily my granddaughter was here to assist. Also no protection on the wood so immediately had to get another member of my family to go and buy a strong cover to protect it until it is erected. The email said it would have a protection on the wood. Very misleading.”

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Posted 5 years ago

Hi, Thank you for your review. We have passed on your feedback regarding the delivery of your item, to try and prevent this from happening again. Our apologies for this. The summerhouse is provided with a dip treated finish, however this does require further treatment to protect the timber. If you have any questions please feel free to contact our customer service team. Kind Regards, GardenStreet

Posted 5 years ago

“Never got contacted by the delivery company as to the date of arrival. Garden street responded quickly to my question and goods arrived as ordered.”

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Posted 5 years ago

“Was told this would be easy to assemble but had to pay a joiner to do so, which significantly put the costs up. Not a single hinge was pre-attached and the joiner commented on how time consuming it was to construct A shame, as quality is good, but feel it’s an overpay once all costs are taken into account - and should be much clearer on the assembly required”

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Posted 5 years ago

“Ok firstly read the delivery small print. The courrier company they use only deliver items kerb side. Not great if you live alone and the item is heavy as in my case. Furniture well packaged but despite this most wooden legs were scratched and worn looking. Resolved in about a week with a choice of new item or discount after sending a photo of damage. Discount offered was good and I accepted. Stylish garden furniture delivered in a timely manner. Presumably it was damaged at time of packaging as you couldn't fault how it was wrapped. Quality control needs improved therefore in my opinion hence rating of 3 stars.”

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Posted 5 years ago

“Wasn’t contacted about delivery, they just turned up and thankfully I was in. Back board for wardrobe was damaged and I hadn’t checked the contents within 24 hours which the sticker on the box said you had to do. Instructions aren’t very clear. Despite all of this I do like the wardrobe.”

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Posted 5 years ago

“No instructions & no predrilled holes in posts. Very difficult to install but got there in the end after many hours!!”

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Posted 5 years ago

“poor packaging, no protection lengthways to the product inside when opening”

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Posted 5 years ago

“Great product, but they need to improve the delivery process. The companies they use are called different things, so I ordered my shed from garden street but later got a text from Alexandra group (I think it was) then the delivery company was Panther, so at each step of the process things kept changing hands and no-one referenced my shed from Garden Street, so it was all a bit confusing, and when voicemails were left you had no idea what and who it was. Amazing shed, just very convoluted delivery process with all the different services they use.”

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Posted 5 years ago

“My only issues is I’ve had to wait 3 weeks for delivery yes it’s free but I would have paid for a quicker service but I didn’t see an option for that”

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Posted 5 years ago

“Was a little disappointed with the quality of the product but being a capable diyer I was able to remedy the two major problems but was glad it came in kit form as I was able to stain it before assembly even though the wood was dipped and also improve on the construction and make it stronger”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews