Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,403 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for my shed on May 9th, had a confirmation email, then another saying 'awaiting stock', ad that was it until Aug 6th when I suddenly had a phone call re delivery ! I was assuming you had gone into liquidation as I had heard nothing for 3 months...”

Helpful Report

Posted 4 years ago

“Hi wasn’t happy with table it’s not good under glass top too saggy I have bought this furniture before in brown table was much stronger underneath glass Regards Mrs Carruthers please get in touch thank you”

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Posted 4 years ago

“I ordered a new Rolinson Shed from Green Street as i had used them before and was very pleased. This order was delivered with a damaged side panel, I telephoned the customer service team the same day and following their advise emailed a photo and [art number. 10 days later after not hearing a word, I re-emailed the customer service team with the photo and part number, i also tried to phone them, but unable to get an answer. I have now had to replace the damaged part myself as I needed to construct my shed. I find the service and communication extreemly poor as I have had no telephone call or even an email regarding the replacement part.A BIG let down this time from Green Street....”

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Posted 4 years ago

“I was sent a request to review the product but I am STILL WAITING delivery.”

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Posted 4 years ago

“No option to select or even view delivery dates at the point of purchase. No communication for weeks and then the item is dumped outside with no warning of delivery.”

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Posted 4 years ago

“Still haven’t received my order and poor communication,,, 34 days waiting so far and still no delivery date or communication regarding the delivery date or order progress”

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Posted 4 years ago

“We ordered a garden storage box over a month ago and have still not received it.”

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Posted 4 years ago

“Love the product but it was damaged in transit and having reported it I’ve just been ignored. Appalling customer service. Avoid this company! The few pounds I saved by buying from Garden Style will now pale in to insignificance in relation to the legal costs of forcing them to uphold the law...”

Helpful Report

Posted 4 years ago

“Product was showing in stock, bit of a surprise to eventually find that delivery would take a month and a half. Still haven't received the product yet so I can't actually review it but have received several requests to review which is a bit irritating. Stock status is entirely misleading, don't believe it, ask for a confirmed delivery.”

Helpful Report

Posted 4 years ago

“Never received product that I ordered as was out of stock. No correspondence until I chased it up and asked for refund.”

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Posted 4 years ago

“I have not received my item yet (ordered on 26th June) so an unable to post a review!”

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Posted 4 years ago

“Initial delivery went astray and it took over 4 weeks to complete delivery of the order. However, Garden Street tried very hard to complete the delivery, and at considerable expense, to themselves, as the initial order eventually arrived - and had to be returned,”

Helpful Report

Posted 4 years ago

“Item was sold but then became out of stock and this was not communicated.”

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Posted 4 years ago

“I keep being asked for reviews but I haven’t received my order yet and I can’t get a response from customer services.”

Helpful Report

Posted 4 years ago

“WEB132955 This is the reference number for the order, which was made on 20-6. I was told that it would be in stock on 06-7 and then there is a lead period of time of 21-28 days. So God knows if and when in August I will receive it”

Helpful Report

Posted 4 years ago

“I’m still waiting for my products to arrive”

Helpful Report

Posted 4 years ago

“This is the 2nd time I have been asked for a review I placed my order on 7th june it's now 22nd of July and have still not recieved my order so not very happy at the moment.”

Helpful Report

Posted 4 years ago

“firstly I ordered the parasol on Saturday and was informed that it was in stock and would be dispatched Monday or Tuesday, as I purchased it especially for a function on the following Saturday, the following Saturday and no parasol, so I called the store only to be told they were busy and I could either wait until they had time to send it or get a refund, both solutions were no good for me. It finally arrived 12 days after ordering, it seems ok but for a couple of small pin holes in the cover and also no strap for for securing the cover when not opened, so the parasol flap about, so an average purchase.”

Helpful Report

Posted 4 years ago

“I fully appreciate that things are not as usual at this time, but when I ordered my items you told me they were in stock and I paid and ordered them only to be telephoned many weeks later not from Garden Street but the supplying company that they would be at least a month before they could supply the goods due to the Covid situation which I fully understood. I finally received my order yesterday. I just think that it would have been better to have better communication from Garden Street and I personally think that there is definite room for improvement with their customer service and taking payment when they did not have the items in stock”

Helpful Report

Posted 4 years ago

“On chasing up delivery of gazebo and arch found out that the gazebo was unavailable so asked for money back on that item but still waiting for delivery of arch. Their email communications are polite and sound helpful but its a pity that they failed to identify items not available. Has I not asked I doubt if they would have contacted me and my money would still be out of my account. So for customer service I can only rate 2 star.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,403 reviews