Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,610 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well we ordered a fire pit at the time a pre-order which was due to take 3 weeks. Two weeks later we were told it won’t be in till October/November time. Very poor and they should have said up front item not available.”

Helpful Report

Posted 5 years ago

“Possibly not their fault but they use DX as couriers. Bad mistake. First of all they only delivered part 1 of 2 of a self build arbour. When this was pointed out it took 2 weeks to rectify. Partly because Garden street were slow to respond and the TWICE, yes TWICE DX lost the part even though it was showing on their system. They need to control their suppliers/couriers, hence 2 stars.”

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Posted 5 years ago

“Difficult to write a review as I haven't received the item yet”

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Posted 5 years ago

“Where I appreciate the problems around the current pandemic, I feel I was treated poorly during my transactions. I received generic email after generic email and struggled to find out what was going on with my order. I eventually received the non-faulty replacements but it all took far too long. I will not be using Garden Street again.”

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Posted 5 years ago

“I ordered and paid in full for this item on 30 June. It has not yet been delivered (as of 24 August) and no communication has been made regarding likely delivery date. If there are supply issues, then It would be most appropriate to be clear and realistic about this to the buyer on the website (so the customer can make an informed decision about whether to purchase or not).”

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Posted 5 years ago

“In 1969, 3 men went to the moon and back and it took them 8 days, 3 hours, 18 minutes and 35 seconds. My shed still hasn’t arrived and it’s only due to make a 40 mile one way trip. It was due in stock on the 20th of July. How can you explain that it won’t be delivered until September 21st? Is it going by Uranus?”

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Posted 5 years ago

“Didn't arrive”

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Posted 5 years ago

“Product was broken when it arrived. New part was send but took two weeks to arrive. This also arrived in poor condition so complained and have yet to receive a reply after a week.”

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Posted 5 years ago

“I was told the item I wanted to purchase was not in stock, but only after I had paid for the item. Not really that efficient.”

Helpful Report

Posted 5 years ago

“Telephoned and you told me it was in stock so I ordered it right away on 8th June 2020. Emailed you on 10th July as had not received my garden furniture. Email back from you saying will be in touch within 5 days. You did not get in touch. Sent you an email marked URGENT on 20th July you replied saying you would find out where my furniture was. I waited 5 days but you did not get back to me. I phoned Rowlinsons the Suppliers who told me the item was out of stock. I am unhappy with the service as nobody from Garden Street told me it was out of stock. Rowlinsons asked for my order number and told me this information right away. Garden Street knew my order number so should have been able to give me this information. The only method of speaking to you was by email, which wasn't satisfactory as you did not reply. Your company should have been contactable by telephone. I was able to contact Rowlinsons by phone, you should take a leaf out of their book.”

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Posted 5 years ago

“Ordered and paid for my shed on May 9th, had a confirmation email, then another saying 'awaiting stock', ad that was it until Aug 6th when I suddenly had a phone call re delivery ! I was assuming you had gone into liquidation as I had heard nothing for 3 months...”

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Posted 5 years ago

“Hi wasn’t happy with table it’s not good under glass top too saggy I have bought this furniture before in brown table was much stronger underneath glass Regards Mrs Carruthers please get in touch thank you”

Helpful Report

Posted 5 years ago

“I ordered a new Rolinson Shed from Green Street as i had used them before and was very pleased. This order was delivered with a damaged side panel, I telephoned the customer service team the same day and following their advise emailed a photo and [art number. 10 days later after not hearing a word, I re-emailed the customer service team with the photo and part number, i also tried to phone them, but unable to get an answer. I have now had to replace the damaged part myself as I needed to construct my shed. I find the service and communication extreemly poor as I have had no telephone call or even an email regarding the replacement part.A BIG let down this time from Green Street....”

Helpful Report

Posted 5 years ago

“I was sent a request to review the product but I am STILL WAITING delivery.”

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Posted 5 years ago

“No option to select or even view delivery dates at the point of purchase. No communication for weeks and then the item is dumped outside with no warning of delivery.”

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Posted 5 years ago

“Still haven’t received my order and poor communication,,, 34 days waiting so far and still no delivery date or communication regarding the delivery date or order progress”

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Posted 5 years ago

“We ordered a garden storage box over a month ago and have still not received it.”

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Posted 5 years ago

“Love the product but it was damaged in transit and having reported it I’ve just been ignored. Appalling customer service. Avoid this company! The few pounds I saved by buying from Garden Style will now pale in to insignificance in relation to the legal costs of forcing them to uphold the law...”

Helpful Report

Posted 5 years ago

“Product was showing in stock, bit of a surprise to eventually find that delivery would take a month and a half. Still haven't received the product yet so I can't actually review it but have received several requests to review which is a bit irritating. Stock status is entirely misleading, don't believe it, ask for a confirmed delivery.”

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Posted 5 years ago

“Never received product that I ordered as was out of stock. No correspondence until I chased it up and asked for refund.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,610 reviews