Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery date was not provided on order and was contacted over a week later to ask if I still wanted my order as I had missed delivery. However, my shed was delivered a few days after speaking with the company directly. One of the parts was damaged but a new part was sent next day delivery with a different courier. The company followed this up to see if the part had arrived and was in good condition.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving us this feedback. We have passed on your comments regarding your delivery to try to prevent this happening in the future. Our apologies that one of the parts was damaged, however we are pleased this was resolved promptly for you. If we can help at all in the future regarding any orders please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“The delivery was on time and the driver was very courteous and helpful and took the parcels to our back garden. As for the installation (as we are both retired and not in the best of health we had two strong, practical and intelligent close family members who agreed to carry this out and the information in the booklet gave the impression that installation was straightforward). After working for just over five hours (non stop) they did complete the aluminium framing! but still have to tackle all the glazing which notwithstanding the installation booklet looks equally if not more complex! I believe that the Company should sell the greenhouses with installation included in the price, make that price more competitive and always advise consumers how long it would take a professional installer/a to carry out the installation, as if we had been made aware of how complex and time-consuming the installation was going to be, I would not have bought the greenhouse. Very Disappointed of Tonbridge, Kent”

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Posted 5 years ago

“Pleased with railings and delivery was done within the allotted time slot . Specifically asked for them to be put in garden as this was done . Overall a very good experience and would definitely use this company again”

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Posted 5 years ago

“Bought online & did not chat to anyone so can only review website, product & delivery all of which were good.”

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Posted 5 years ago

“Very efficient,goods arrived safe and on time.”

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Posted 5 years ago

“Very good bar love it in my garden would highly recommend it just waiting for summer to enjoy it”

Garden Street 4 star review on 5th November 2019

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Posted 5 years ago

“Decent product but you will need more than one person to put it together. It looks a bit flimsey but I hope it wil hold once put together”

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Posted 5 years ago

“Very happy with purchase. Only the delivery was not as expected.”

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Posted 5 years ago

“Ordered a dining table, which arrived within the timetable as provided by garden street. The table was as described and for a better price than elsewhere. I was very pleased with the service received and would happily use them again.”

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Posted 5 years ago

“Very good product thanks”

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Posted 5 years ago

“We ordered a sideboard, which we are very happy with. However several parts were broken which was not apparent until the product was nearly fully assembled. Fortunately this did not prevent it from being functional, despite the side panels for each drawer being snapped.”

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Posted 5 years ago

“I shopped around for this sofa and Garden Street was the best price. Sofa arrived, pleasant delivery men, put together straight away with no problem. Happy days! Looks nice in my living room. Would definitely shop here again.”

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Posted 5 years ago

“Was happy with the service not opened it yet as it is a spare canopy”

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Posted 5 years ago

“Garden street to deal with good but ordered bin store but damaged on edges on inspection in van and packed badly No protection to edges so unfortunately Had to return it On saying that no problem getting a refund”

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Posted 5 years ago

“Thankfully this is a very positive review. I ordered 2 sets of garden furniture as the price was much cheaper than local garden centres. Then I read the other reviews online and started to worry. No concerns at all, goods were delivered within a week and in perfect condition. The only reason I'm giving 4 and not 5 stars is due to the delivery company who wouldn't bring the goods round to the back of the house and left them on front drive. However this won't stop me from ordering from Garden Street again and I would recommend.”

Helpful Report

Posted 5 years ago

“Haven't open it yet, job for this coming weekend. I have problems with the shipping company but Garden Street handled it very well.”

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Posted 5 years ago

“I was able to do some of the initial steps on my own, although it does require a two person operation for most of the construction. Assembly is quick and relatively easy, with the instructions taking you clearly through each step. Although initially appearing very flimsy, once constructed the shed looks and feels robust and solid. I have found that having the shed on a perfectly flat surface is vitally important. During the night the ground I had prepared had obviously settled, meaning that the doors are now a little difficult to close, but this hopefully should be resolved by levelling out the ground again. The shed appears to offer good value for money in comparison to its rivals, and hopefully should give many years of service.”

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Posted 5 years ago

“Very pleasant and helpful staff, also prompt delivery.”

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Posted 5 years ago

“Good elegant sturdy product - as advertised thanks 5/5 I clearly asked to be phoned re delivery time and date as heavy objects and was assured I would receive a call in advance from courier , but was very disappointed to suddenly find six heavy packs leaning against front of my garage when I had just popped in to check on elderly neighbour so 3/5 for courier service Luckily no packs were damaged thanks”

Helpful Report

Posted 5 years ago

“Great product. Very happy with the bench. The only thing I can criticize is... I think it could have been packadge better. As it was a courier that delivered the item. When it got delivered the bag was split and contents moved about. However the items was not damaged. If it was in a strong box then I think it will be resolved and a better delivery. Still happy with the bench and will recommend to others.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews