Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order didn't arrive after 24 days and no update via email either. However, customer service responded really quickly and sent out a replacement which arrived inside 2 days and the product itself, a wooden beehive composter is great. Unfortunately the fixings attached to the package had broken so half were missing and we needed to buy more hinges to assemble but in no way the end of the world.”

Garden Street 4 star review on 8th May 2020

Helpful Report

Posted 5 years ago

“Good fast delivery under Coronavirus restrictions. Ordered an awning, good product arrived quickly even though my account two days later shows it as awaiting dispatch.”

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Posted 5 years ago

“The service provided was very considering the high demand for products.”

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Posted 5 years ago

“9 Chatsworth Court Heath Charnock We purchased a Palram Harmony 6 x 10 Greenhouse in Grey. Two minor material faults that were soon remedied. Took two people several hours to construct but on completion we were pleased with the end product.”

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Posted 5 years ago

“Excellent product, really good price . Delivery time was good but communication regarding delivery was poor. (No notification given of date or time.)”

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Posted 5 years ago

“Happy with the service but no contact from order until delivery I would love an update on delivery in between! However I was happy that product was exactly what I ordered and delivered within time frame given! Information on product was also very useful!”

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Posted 5 years ago

“Good service and price”

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Posted 5 years ago

“Nice corner Arbour in garden Good quality strong construction and best price I’m happy with my purchase 👍🏼”

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Posted 5 years ago

“We ordered the Palram Harmony 6 x 10 greenhouse. We would just like to say the customer sevice was great. Me and my wife put it together over two days. The instructions were fairly easy to follow. It looks great but the the policarbonate panals feel a bit flimsy, but then not sure what they should feel like. Overall we are happy with it.”

Helpful Report

Posted 5 years ago

“Ordered the 8 x 6 Halram Harmony greenhouse in Grey. I love it - already my complete haven in these troubled times. Really like the grey, which feels contemporary. It did take two people working about 6 hours per day, for two days, to assemble it. Very glad to have purchased the anchor kit - without this it would feel rather lightweight. Seems like a great value greenhouse for the money. It's obviously feels much less solid than a glass greenhouse, but hoping that it's the right decision, having weighed up the pros and the cons.”

Helpful Report

Posted 5 years ago

“Service was good. Product very fiddly to erect and not as substantial as I thought”

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Posted 5 years ago

“We did have some bits missing ! I am pleased to say I phoned and the parts were shipped to us and received in a couple of days.”

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Posted 5 years ago

“Pretty good overall... item was easy to order and arrived as planned.”

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Posted 5 years ago

Hi, Thank you for your review. We are pleased to hear that your item was delivered in a timely manner. If we can help with any future purchase please don't hesitate to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Instructions not good. Could have done with two down bolts instead as one. Otherwise the gates look good.”

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Posted 5 years ago

“Order was handled very efficiently but I was surprised to receive it promptly without the customary notification that it had been despatched. In consequence a neighbour took charge of a very large parcel.”

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Posted 5 years ago

“Very happy with the service and easy to deal with. Excellent web site. Product was as advertised and I was really pleased with it. My only criticism would be for more notice on delivery time. Would use again and highly recommend”

Helpful Report

Posted 5 years ago

“Great customer service and delivery. Driver phoned and very helpful in putting it inside the gates not left at roadside. Was pretty easy to follow instructions but wood for the window and door frames is very fragile and needed silicon to hold as nails too heavy for material. Looks very good one erected and ideal for the garden corner.”

Garden Street 4 star review on 26th December 2019

Helpful Report

Posted 5 years ago

“Good metalwork sturdy goes together better with different screws then provided as the screw heads snap off easily as that’s the weakest point in them, I bought stainless self tapping screws only after doing the first few panels! Only managed 1 shed out of 4 so far due to the weather, they are well packaged & delivered in good condition, had the screws been better I would of given 5 stars ⭐️”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for your review. We have passed this feedback regarding the screws onto the relevant parties to review. We are pleased to hear you were happy with your delivery, and hope the weather permits you to complete the remaining sheds. Kind Regards, GardenStreet

Posted 5 years ago

“I was pleased to have found a sun lounger for sale, in the winter, on Garden Street's website. The only reason I have given 4 stars out of 5 is due to the lack of delivery details or tracking information received once the order was dispatched. I read the general delivery information on the website but none of what was supposed to happen did. Luckily I was home when my big parcel was delivered. I realise that this is more to do with the delivery company but maybe it is something that you could discuss with them. I don't mind tracking my own deliveries if I had the information. Other than that I would use Garden Street again and recommend them to friends.”

Helpful Report

Posted 5 years ago

Hi Sue, Thank you for your feedback. We have passed on your delivery experience to see if this can be looked into with the carriers. We are however pleased you like your delivered product, and hope you continue to enjoy using it. Kind Regards, GardenStreet

Posted 5 years ago

“Purchased a gate, seems of a good quality at a very good price. Delivery quick & efficient (but could have done with advance notification from the carrier). packaging well wrapped”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews