Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,610 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received! Goods were ordered 30th May with a 5 -10 day delivery. As at 20th June still no goods and no contact from Garden Street.”

Helpful Report

Posted 5 years ago

“I haven't actually received any products that I have ordered.”

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Posted 5 years ago

“I had purchased a beautiful table and 4 chairs for the garden on 26th March 2020 I am totally disappointed with this company after being told it was to be delivered and then it wasn't I took a day off work especially and they are not taking any calls at all and I emailed them 72hrs ago and they still haven't replied”

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Posted 5 years ago

“Placed order 29/5 with a 7-14?day delivery, item showing as not dispatched yet and now out of stock on website. No communication received concerning my order”

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Posted 5 years ago

“Unfortunately not a great experience. The shed was very late, mainly because of Covid shut down which is understandable. However communication with me about this was very poor with communication coming from Rowlinson (the shed manufacturer) as well and in a dislocated manner. Garden Street had no idea that my delivery had been cancelled due to stock being missing and then no idea that the delivery was actually coming (many weeks later). When it finally arrived, the shed felt roll which was at the bottom of the package was trashed (see photo) and Rowlinson have yet to replace it. I've now gone an bought new felt from Wickes as its been as week since I wrote back to say it was trashed and no response. The shed itself looks nice when its done but construction is pretty rough with slats on the door not even cut straight at the bottom.”

Helpful Report

Posted 5 years ago

“I ordered an item, it didn’t turn up. I contacted the company to see where it was, at this point they advised me the product was out of stock and not due to arrive for another month. I don’t have a problem waiting but their website didn’t state the item was On preorder! And the company didn’t get in contact to tell me it was delayed.”

Helpful Report

Posted 5 years ago

“Product was despatched from Leisure Go, not Garden Street. Poor communication meant set was two weeks late. Courier maintains they were given wrong customer details. Sadly two chairs were damaged when received. Still awaiting reply to my complaint. For a garden set costing approx. £600 I think this is really poor and would not deal with this company again.”

Helpful Report

Posted 5 years ago

“We haven’t had our purchase yet! I have emailed to find out what the delivery date will be but haven’t received a reply yet.”

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Posted 5 years ago

“I ‘m unable to rate higher as after buying the garden pod chair I was then emailed the following day to say it was out of stock. Even though I had paid for it.Not sure yet whether my money has been refunded to my card but the company says I have. So unfortunately I can’t review the product.”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“Poor customer service - very slow response to emails. Ended up contacting Rowlinsons directly, who provided an order update by return and followed up with the courier who provided us with an accurate delivery date. Wouldn’t use Garden Street again.”

Helpful Report

Posted 5 years ago

“Really disappointed with the product, plastic cut badly, causing stress on lining up framework, nothing seems to slot into place, everything is forced. Takes ages to assemble, and looks awful on completion, got to buy Clear Silicon to make best of a bad design. For the money 2 stars a generous.”

Helpful Report

Posted 5 years ago

“I am still collection of item(s) that I need to return. I contacted you over a week ago and am still awaiting confirmation of collection by your transport agent.”

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Posted 5 years ago

“I was surprised to receive an email from Garden Street asking for a review when I have yet to receive an undamaged and complete product. The issue with the item is not in the workmanship but in the way it has been packaged and transported. The item ordered was a swing chair and so far I have had one delivery of a damaged seat and then approximately a week later the A frame for the seat was delivered. I have been unable to assemble the frame and seat due to some fixings being missing, including the chain that completes the swing seat. I have been assured that these issues will be rectified so perhaps I can provide a review of the product when I can actually assemble and use it. I understand that circumstances are difficult at this time, however the problems with this item are as a result of inadequate packaging and poor communication which can surely be addressed.”

Helpful Report

Posted 5 years ago

“It would nice review my purchase perhaps I will do so after delivery”

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Posted 5 years ago

“Not received purchase yet, no communication as yet regarding expected delivery date!”

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Posted 5 years ago

“took my money knowing they couldn't fulfil my order”

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Posted 5 years ago

“I waited nine weeks for my furniture. Never answered emails or returned phone calls. Where quick to take my money and slow to deliver goods.”

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Posted 5 years ago

“Bought sofa set with table. Table not delivered due to damage contacted company by E mail 5 times. Recieved delivery what I thought was table but it was only table top no legs or glass. As yet no reply to e mail also asked if management could deal with issue. Hopefully they will read review and deal with issue. Very disappointed.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,610 reviews