Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok, so for the customer service I’ve given 5 stars, I had an issue and they sorted it and given the restrictions of COVID in good time. The product however is not the best and I feel this is because they are not using seasoned timber to build frames and panels. Warped doors and windows are a major issue and whilst they sorted the windows the doors are now the problem. I will plane a little off the bottom and they will stop sticking. I know the item was only cheap and I should not expect much but I’ll be dammed if I should have to rebuild something to get it to work properly. Don’t let this put you off.”

Helpful Report

Posted 4 years ago

“Had to wait for lattice for round arch as out of stock. Delivered during estimated delivery date. Found instructions totally confusing as to fixing the lattice. Horizontal bars showed different positioning for round arch on 3 separate Agriframe website pictures. Not Garden Street problem though but thought it worth mentioning. Good delivery service from Garden Street, thank you.”

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Posted 4 years ago

“Prompt polite and helpful.”

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Posted 4 years ago

“Good comms prior to delivery. There was an issue with the item delivered, however Garden Street dealt with it quickly and I was satisfied with the companion seat when it was assembled”

Garden Street 4 star review on 15th September 2020

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Posted 4 years ago

“Although I was not happy with my purchase the service dealing with my issue was very good.”

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Posted 4 years ago

“Delivery fine and packaging ok. Weight is perfect for the parasol. Sadly a piece of black protective covering chipped off.”

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Posted 4 years ago

“the mini greenhouse arrived quickly and in good condition - only given 4 stars as I did not get the email advising me the item had been dispatched and an expected delivery date as was stated when I ordered. Howerver - it did come within 7 working days, and was well packaged.”

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Posted 4 years ago

“Xxxxxxxxxxxxxxxxxxxx”

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Posted 4 years ago

“Pleased with my planters. Had an issue with 2 pieces of my planters, which have been replaced. Could not give 5 stars as replacements took several weeks to arrange due to no telephone contact and email response very slow each time”

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Posted 4 years ago

“After some initial issues with delivery delays and damaged product, this was then put right with no fuss by Customer Service. A new part was dispatched immediately and we are very happy with the final assembled product (garden bench). We would shop at Garden Street again.”

Helpful Report

Posted 4 years ago

“Ordered a bench from Garden Street, order dispatched and reached us very promptly, bench is of good quality, good value for money, easy to put together but as instructed, you do need two people and to follow the instructions, very happy with the service and product”

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Posted 4 years ago

“Cannot really write a review yet, as have not installed the product, but have given it a four star rating for the service I received. Should you require an accurate rating I would be happy to oblige in the future. Regards”

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Posted 4 years ago

“My shed Is not due for delivery until October/November hence the four star review. The order process and email service will get five stars.”

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Posted 4 years ago

“Prompt delivery following placing of order. Good solid pproduct.”

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Posted 4 years ago

“Very pleased with product. Fairly straight forward to put together if you're used to flat pack furniture as instructions were basic. Was delivered fairly quickly although we weren't notified of delivery date so lucky we were at home.”

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Posted 4 years ago

“Items as described and good quality. Good price and acceptable delivery time. Would definitely use Garden Street again.”

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Posted 4 years ago

“Prompt delivery. Yet to unpack and put up gazebo.”

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Posted 4 years ago

“Had to wait for an item to come into stock but once it did it was delivered very quick and packaging was very good. I definately recommend :-).”

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Posted 4 years ago

“Overall pleased with my purchase. My only recommendation would be that I was notified which day to expect delivery. I was fortunate that someone was home to accept delivery.”

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Posted 5 years ago

“Happy with item and Garden Street. Could not say the same about the courier service. They were to call me when delivery was due and they left my parcel down the side of the house exposed to everyone. I do not pay nearly 300 pound for an item yo be left at the side of the house!!”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,549 reviews