Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer feedback have not received garden furniture yet delivery in to warehouse been delayed to week 23rd November. But the Rowlinson Hardwood Mini Greenhouse i am very happy with this product”

Helpful Report

Posted 4 years ago

“After ordering item there seemed to be a long period of no confirmation, I read previous reviews some of which were not encouraging, however shortly after I got an email giving a delivery date. Item arrived on that date and was fine. I would certainly use Garden Street again.”

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Posted 4 years ago

“Excellent product but the cost of delivery was unacceptable, nearly a third of the actual product cost. Therefore, I would be interested in making significant further purchases but not at such delivery costs.”

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Posted 4 years ago

“Good price for two greenhouse benches. Packaging flimsy and the bands had caused slight dents in the steel. Could have complained but because of their function I decided they would get a fair bit of wear and tear anyway.”

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Posted 4 years ago

“Good quality and delivered on time 👍”

Garden Street 4 star review on 1st November 2020

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Posted 4 years ago

“Very happily, the Greenhouse kit arrived well before its expected delivery date, was in good order and optimised packaging. The polycarbonate panels are flimsier than expected but, once fully positioned, will no doubt prove quite as durable as flat sheet panes would be. So far everything has been relatively simple & straightforward to fit, though following the instruction book has been an interesting experience! Altogether, we're delighted with the purchase, and can't wait to finish erecting it, and putting it to use ready for over-wintering our plants.”

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Posted 4 years ago

“19 TORRENS ROAD LONDON E15 4NA 19 torrens road”

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Posted 4 years ago

“Easy to use website , speedy delivery Product as described. Need to devise some way of stopping rain from pooling in the chair seats”

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Posted 4 years ago

“Good quality product which will last for many years. Do recommend the tops are joined together with a brass bolt and timber legs are used to support the weight when both open. Also added a brass bolt at the top of the front door to keep them shut. One leaf had a tendency to open at the top due to a light defection in the timber frame. Ideal for the DIY.”

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Posted 4 years ago

“Very prompt and efficient delivery”

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Posted 4 years ago

“one chair was slightly damage fix it myself... very good service”

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Posted 4 years ago

“Good service. Log store was a bit damaged on arrival but nothing too major.”

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Posted 4 years ago

“Very happy. This was a gift for my friend who loved to braai. This lets her do it in all weathers. It’s was easy to put up with clear instructions. Considering it’s so light we were impressed how sturdy it is. We added lights to really make it special”

Garden Street 4 star review on 8th October 2020

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Posted 4 years ago

“Product really good. Waterproof. Assembly instructions are rubbish, but fairly easy to work out”

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Posted 4 years ago

“Prompt and efficient service. Goods arrived on time and were as described.”

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Posted 4 years ago

“Very pleased but had to contact customer service over a couple of issues, but was very impressed with them and soon sorted it out”

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Posted 4 years ago

“Order, delivery all smooth and easy.”

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Posted 4 years ago

“Fast delivery and good in-shop experience. Some issues with communication as never answered the phone.”

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Posted 4 years ago

“Ok, so for the customer service I’ve given 5 stars, I had an issue and they sorted it and given the restrictions of COVID in good time. The product however is not the best and I feel this is because they are not using seasoned timber to build frames and panels. Warped doors and windows are a major issue and whilst they sorted the windows the doors are now the problem. I will plane a little off the bottom and they will stop sticking. I know the item was only cheap and I should not expect much but I’ll be dammed if I should have to rebuild something to get it to work properly. Don’t let this put you off.”

Helpful Report

Posted 4 years ago

“Had to wait for lattice for round arch as out of stock. Delivered during estimated delivery date. Found instructions totally confusing as to fixing the lattice. Horizontal bars showed different positioning for round arch on 3 separate Agriframe website pictures. Not Garden Street problem though but thought it worth mentioning. Good delivery service from Garden Street, thank you.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews