Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery from placing order and well packaged I am pleased with the product and the price but the diagrams for assembly need to be larger and more detailed Overall it is a good product”

Helpful Report

Posted 4 years ago

“Advised that I would have to wait but item delivered in good time. Good quality and clear instructions.”

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Posted 4 years ago

“Good prompt delivery - no false promises found on other sites at this time. Item not yet opened but presumably as received from manufacturer. Good paperwork.”

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Posted 4 years ago

“My order was processed quickly and arrived within the allocated time-frame. I had no need to contact the company and understand my purchase came direct from the manufacturer.”

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Posted 4 years ago

“First time customers we were notified when the product came into stock. Ordering was simple delivery was received well within the quoted period. There was a problem with one component but it was speedily resolved to our satisfaction. The only comment we would make is that we would have appreciated notification that the order had been despatched.”

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Posted 4 years ago

“We bought a double garden seat. Excellent quality but self assembly instructions could have been better if in addition to pictures the instructions could have contained some written words/explanations.”

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Posted 4 years ago

“Awning arrived earlier than expected and very happy with it. Thank you”

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Posted 4 years ago

“Wrote a review earlier. Now I will edit as Customer Service has proved to be very good was annoyed at lack of communication between ordering and a lengthy dispatch date which in turn ended up out of stock. However customer service have apologised and issued full refund.”

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Posted 4 years ago

“I had been expecting a delivery time/date to be given me, I received nothing, given these Covid times I was at home. I have no idea how long the delivery took. I never saw the delivery person, just rang our bell and drove off. Large parcel was damaged but this did not affect the contents thankfully. I am pleased with the companion seat I ordered.”

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Posted 4 years ago

“I placed the order for the Bunbury Sofa Set over the telephone with Garden Street. The order process went smoothly and I was surprised to receive it the following week just 7 days later. So my experience with Garden Street deserved 5 stars. Unfortunately when I unwrapped it the sofa and table in the set had 3 broken feet in total. I couldn’t get through to after sales service at Rowlinson which is the maker of the sofa set, so I sent them an email. I still hadn’t heard from them a week later so I contacted them by telephone today and they said they would send me the replacement feet out and I should get them by the end of the week. Yet another week of waiting. So provided they arrive when they’ve said it won’t be to bad an experience but at the moment I still have a £850 Rattan sofa set sitting in the garage I can’t use. So that’s why I’ve marked it down by 1 star. I can’t fault Garden Street and if I was just reviewing them it would have been 5 stars.”

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Posted 4 years ago

“We ordered a picnic table, which is exactly as described on the website - very good quality and sturdy. However, due to the present Coronavirus epidemic this did take a day or two longer to arrive than anticipated, but emails sent were quickly replied to.”

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Posted 4 years ago

“got back to my email quickly”

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Posted 4 years ago

“Purchased a wheelie bin store, very pleased with the item, instructions to assemble it were easy to follow and the quality is excellent.”

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Posted 4 years ago

“Items I ordered were out of stock after my order was taken and cost charged. When they were cancelled I very quickly got my refund. They quickly got in touch and apologised.”

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Posted 4 years ago

“I thought the log rolls were of good quality and, although they took some time to arrive, it was within the time span stated. The only problem I had was that the rolls were stapled together so firmly it took me some time - and a bent screwdriver - to unroll them. Other than that, no problems at all.”

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Posted 4 years ago

“Delivered on time and fully complete. No problems”

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Posted 5 years ago

“Like the awning very good value but when it arrived there was a bracket missing rang up sent us one out took 5 days”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“A few hiccups I was checking with one of your depots but meanwhile it was being dealt with another.”

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Posted 5 years ago

“Very pleased with my bistro set I purchased. Thought delivery could of been quicker. Easy to put together in fact my husband said it was easier to put together than it was of disposing of cupboard packaging. One comment that may help it might be good to stellotape blots pack to table top or a chair as we nearly threw them away in loose bubble wrap. Many Thanks Mrs S Avery.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,488 reviews