Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rowlinson Winchester Arbour. First the plus points. The design is unusual and attractive. When you have finally assembled it, it looks good and does the job. Customer service Neither Gardenstreet or Rowlinson seem to take any interest in the process of getting your arbour to you. I waited seventeen days before receiving delivery information, and that came from the carrier. Quality The quality of the timber would give firewood a bad name. Consequently warped parts are a problem. In my case one of the cross pieces on one side was warped, making fitting it into the rebate very challenging. Quite a lot of the fixing is done with feeble wire staples. One of the seat bearers had warped and pulled away from the staples, needing to be screwed into place. I have little confidence in the long term viability of these staples, and expect to need to reinforce things with screws as time goes by. Assembly Warped parts aside, if you are adaptable and have a reasonable level of DIY experience assembly is not difficult, and single handed assembly, as I did, is quite feasible. I have seen a number of reviews saying the instructions are poor, but provided you understand basic woodworking terminology they are adequate. I printed and laminated the instructions which was a life saver when I assembled my arbour on an intermittently wet day. Conclusion For the price the quality of timber and manufacture should be better, but as I said previously the finished result is attractive.”

Helpful Report

Posted 6 years ago

“Order communication good.Need more communication on status of delivery,however i do understand this is down to the supplier.I will use this company in future, so anyone wanting to buy garden items try this supplier.”

Helpful Report

Posted 6 years ago

“I ordered by phone and requested a specific delivery date and was assured that this would be done. However the pallets were delivered too early and had to be sent back, then were delivered on the correct day. On your delivery info sent with the confirmation it stated that the delivery co. would be in touch with me by mobile on the day. This did not happen on either occasion.”

Helpful Report

Posted 6 years ago

“A bit disappointed to be honest. I did expect it to arrive trimmed into a ball and equal size. However I accept that it didn't say this. Spent the last few days searching how to trim it. Quite stressful, but done it now. Live and learn.”

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Posted 6 years ago

“I've been asked to review my experience but I haven't received my order yet so...... They did phone me to let me know when my shed is being delivered, after I phoned them to find out where it is. Fingers crossed all goes well!”

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Posted 6 years ago

“Door post made with damaged wood - 2 main walls had several holes - composites roof material very difficult to paint - suppled door latch very poor but otherwise good value for money.”

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Posted 6 years ago

“The service was 'acceptable' but the delivery was delayed and the shed is extremely poor quality, not worth the £99.00, let alone the reduction from the RRP. It's badly made, nails all over the place, planks and frames not lined up, it's definitely not as expected for a brand new item, and the roof is flimsy. I was offered a replacement but couldn't be bothered with the hassle only to end up with the same bodge job. Save your money and buy elsewhere.”

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Posted 6 years ago

“Ordered bbq then was told it was out of stock”

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Posted 6 years ago

“Product was as advertised but the delivery was poor. The item did not arrive within the 3-7 days as promised, in fact more like 14 days.”

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Posted 6 years ago

“The only issue I have with customer services is the length of time taken in responding to e-mails.Rarely was a response forthcoming within 48 hours-more like 60 or 72. Need to respond to customers more promptly please.”

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Posted 6 years ago

“Furnitures good but the instructions need to be clearer”

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Posted 6 years ago

“I ordered our lean too greenhouse on Sunday May bank holiday . The order was acknowledged on the Tuesday. On the Thursday it was still acknowledged as awaiting dispatch. So after a quick phone call to a really polite chap at about 10 I was told he would contact the carriers and they would give me a call with a day for delivery . He said it would probably arrive the next day or early the following week. I was very surprised to see it arrive two hours later ( that's what you call quick ) with no phone call. It was damaged , but being handy was easily repaired. We are delighted with the product at a reasonable price . I would have given 4 Stars but for the lack of information regarding delivery. Oh and the order acknowledgment still says awaiting dispatch ! Does that mean I'm getting another lol?”

Helpful Report

Posted 6 years ago

“Palram 6x8 skylight shed. Excellent service and delivery. Took virtually a full day to assemble but look a great when completed.”

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Posted 6 years ago

“Promised delivery within 10 working days, three weeks on still nothing. Promised to call me back twice, nothing! Not happy as they have got my £900”

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Posted 6 years ago

“Up to date I have not received goods promised for delivery firstly last Thursday,then Saturday. I understand that problem was lost label but was assured goods would be delivered Saturday. Does your delivery methods need reviewing?”

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Posted 6 years ago

“Unfortunately the item ordered was far too large”

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Posted 6 years ago

“Can't review as have not received the item yet”

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Posted 6 years ago

“nice to buy shelves in units of four”

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Posted 6 years ago

“Good but a bit flimsy and needs extra wood supports and attention etc. A few uprights and cross pieces would help to make the lower structure more sturdy. Otherwise OK and saves lots of sawing an assembly work before actually putting things together.”

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Posted 6 years ago

“We are still awaiting delivery of the products ordered as we were contacted shortly after the order was placed saying that there would be a 3 to 4 week delay in delivery due to manufacturing shortages.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,488 reviews