Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,403 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,403 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No notification of order being dispatched from either Garden Street or the courier company used. Came home to find three palettes stacked infant of my door, prohibiting entry. Careless and thoughtless handling. The company have yet to respond to my email either and are not answering calls - supposedly due to Covid.”

Helpful Report

Posted 4 years ago

“No received my purchase yet ...still waiting , hopefully it will arrive soon”

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Posted 4 years ago

“I still haven’t received my order so I have no option but to give a poor review”

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Posted 4 years ago

“Very disappointing service. The product was unsuitably heavy given our ageing years(!!) However there was no suggestion when we purchased the item that they would not support us with a return. Having looked into the cost of returning it was £60 cheapest. My husband and I have no previous experience of shipping bulky items and wrongly presumed when we purchased it that the supplier would organise for a collection if unsuitable. This was not the case and we received the ‘we’re too busy to deal with this’! So unable to make the £60 return costs, we are now left with a beautiful garden shade too big and too heavy for us to use and move and too expensive to return. VERY upset!!”

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Posted 4 years ago

“Ordered a Willow Gazebo and Arch but after a while decided to ask when to expect delivery only to be told that the Gazebo was now unavailable. I agreed to a refund as I have found another supplier who can do the same products at a lower price. Early days yet but still waiting to hear about my refund.”

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Posted 4 years ago

“I am sure it will be good but as my order (8th June, 21 days ago) hasn't arrived yet, I'm assuming that this is due to the present Covid-19 situation? My fingers are crossed that it will eventually arrive safely, so still hoping. I hope to be able to do this review when my chair has arrived. Then it will be 5 stars!”

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Posted 4 years ago

“I know we are in unprecedented times,however no communication throughout the whole time of 30 working days after order was too much. Then after I email first they say I have a few days to wait then my order actually moves to dispatch. Still not received 8 working days later so I ask them where it is to be told it's out of stock till 06 july. If my refund is sorted promptly I will edit my review and rate them higher as good customer service and this would of just been unfortunate.”

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Posted 4 years ago

“Have not received my goods yet”

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Posted 4 years ago

“Not much communication after placing the order. Didn’t know when it would arrive. It was delivered by Palram but should they have confirmed delivery? Product description on the Garden Street website was not very detailed, so it was a bit hit or miss whether it would be suitable.”

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Posted 4 years ago

“Ordered our bench 31st May (website said in stock) not had a confirmation of delivery date. Emailed to chase a week ago, had a reply to say they would check & get back to me. Nothing yet 😟.”

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Posted 4 years ago

“Expected a functioning compost bin, received something like a Jenga puzzle, tools required to build. Also untreated wood was wet. I should have ordered a plastic type at third of cost.”

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Posted 4 years ago

“Ordered on the 4th June. Have emailed couple of times asking for a dispatch date. Still not got one. P”

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Posted 4 years ago

“Need to manage customer expectations and advertise realistic delivery times. I was told on more than one occasion it would arrive by a certain date, that date passed, the revised date also passed. Product was good quality when it finally arrived but only 2 stars given due to poor customer service.”

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Posted 4 years ago

“After less than a month the seat is showing numerous cracks around the armrests some so deep they have run into the manufacturers strut holes,Please see enclosed photographs, I look forward to your comments and sultion Yours a disappointment bikerted”

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Posted 4 years ago

“Did not get any notification about arrival date and one of the chairs was scrapped at the top, will just accept it as could not be bothered to complain.”

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Posted 4 years ago

“Wasn't happy with no sale of companion seat and I waited for days then had email saying be delivered on 30th june when I ordered the item 4th june unacceptable not good enough.”

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Posted 4 years ago

“No table delivered with our dining set! What use is that? VERY disappointed. We were so looking forward to it. All the response we got was the promise of an email in7 days. Not good enough. Incompetent not to include the table in a dining set. Almost £1700! More care needed”

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Posted 4 years ago

“Placed an order 10 days ago and item is ‘still awaiting dispatch’. Unable to call the company as they are not accepting calls and no reply on email. Very frustrating.”

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Posted 4 years ago

“I ordered a BBQ and cover. Money was taken and delivery booked. It was a present. On the day it was due to be delivered... even though it was confirmed, i received an email telling me they were out of stock. There was no effort to supply me an alternative or a revised delivery date. Just 'cant deliver and you can have your money back'. I think more effort to find a resolution would have been appropriate.”

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Posted 4 years ago

“Very disappointing that after two weeks we discovered that our order had not been processed, and that you had no stock. Order cancelled for a refund”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,403 reviews