Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d like to be able to review the wall greenhouse I ordered on the 9th April delivery 2 weeks. Once I had paid I was thanked and told that delivery could be up to 25 weeks! It is now 11 weeks and no sign of it.”

Helpful Report

Posted 4 years ago

“Sadly not impressed with the product purchased or service received. Communication was slow initially re delivery. When product did arrive, it couldn't be assembled due to misaligned holes in the frame. Re-boxed item and contact company. Took them several days to respond, they said unless I could send them photos I would have to pay £30 to return the item for a refund. Explained I'm disabled and depend on family visiting to do such things but they weren't interested. Also explained that the photos wouldn't really help show the problem with the product. Eventually got familly to unbox product again, take photos and rebox. Sent photos. Another week or so before they got back to me to say they would arrange collection. I had then to contact courier and wait in all day (no time slot given) for the item to be collected at 4.30pm. Poor quality, overpriced item and terrible aftersales service. Never again will I purchase from this company. Be warned, don't go there!!”

Helpful Report

Posted 4 years ago

“What an absolute shambles or a company. Zero accountability for the lack of action on my purchase. I contacted them multiple times (3 times with no response) only to be told, after 3 weeks of waiting, that there was the warehouse had not allocated my order and so i’d have to wait another month until it came back in stock AND THEN yet another 20 days for delivery. Useless!”

Helpful Report

Posted 4 years ago

“Ordered greenhouse in March won’t be here for weeks yet also ratten garden furniture said may delivery I have asked them when I can expect delivery have heard nothing about greenhouse or furniture very unhappy customer £1000 altogether sent and nothing beginning to wonder if items will ever be delivered”

Helpful Report

Posted 4 years ago

“Received LCD Willow Tree in March box all taped up called to say that there is no power supply or screws to put together. Sent several emails & called and still waiting, was promised 10 days ago they would send it yet again nothing. Paid nearly £70 for a item I can't use DON'T USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Stop sending these review requests, I haven't even received the goods yet several weeks after ordering”

Helpful Report

Posted 4 years ago

“I can't register a zero star review. I ordered and paid in full for an outdoor dining set on 3rd April with a 'release' date of 7th May plus 10-20 working days (2-4 weeks) to arrange delivery. On 7th May I had an email asking me to review my purchase...what? The one I'm still waiting for? I emailed back for an update. On 10th May an email from GS saying there was a delay in the shipment so now due into the warehouse 'at the end of this month' (May?) plus another 10-20 working day wait for delivery. Still no idea when I will see my new furniture.”

Helpful Report

Posted 4 years ago

“I should have read the reviews before I ordered. I ordered garden furniture a month before this was needed for my partner’s birthday. It is not what we wanted but ordered as it will meet event date. After 2 weeks I called up to find out when items will be delivered and was told due to a technical glitch they will need to reorder and this can take up to 3 weeks. This will miss our event date. This is very poor customer service. Happy to refund if you can’t wait... very poor as it will be impossible to find something else on short notice. I asked for this to be escalated so let’s see if they make an effort with the distributor to help us”

Helpful Report

Posted 4 years ago

“Once again being asked to write a review about a product I’m now 6 weeks still waiting on 👍!”

Helpful Report

Posted 4 years ago

“I might be if it turned up still waiting”

Helpful Report

Posted 4 years ago

“Still haven’t got my item over a month later”

Helpful Report

Posted 4 years ago

“I ordered a BBQ on the 25/03/2021 due to be delivered on the 26th of April. On the 5th of May i contacted for an update. Garden street had received the wrong BBQ's from supplier. They did not tell me I had to contact for update. On the 5th of may I was told an imminent container was due. I then pushed further for a date and I have currently been told it is the end of May. Terrible service having to chase for updates and constantly provided misleading information.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Have ordered item coming up to 2 months ago. Account was debited on day of order .Have still not received item.Have phoned in stock but waiting on it to be delivered still waiting . Would not use the company again.”

Helpful Report

Posted 4 years ago

“Order placed in March, when I inquired as to when it might be delivered I was told that I had been missed off the allocation and may receive the order by Mid May. Poor stock Management and poor customer communication.”

Helpful Report

Posted 4 years ago

“Got a dodgy tin a bashed about when phoned to enquire about new tin man was quite rude even sent a photo to them not happy”

Helpful Report

Posted 4 years ago

“Can't give a review still waiting for delivery.”

Helpful Report

Posted 4 years ago

“Delivery date, no where near as stated for the item that actually arrived 4 weeks late. The other item that said 2 months in the website was nt available as you had already sold all of that batch. Terrible communication. Product was as described and in good condition, but that's nothing to do with you. Will never be using you again and will be taking my £1,000 to buy garden furniture elsewhere.”

Helpful Report

Posted 4 years ago

“My father ordered me a gold frame for my birthday. Due to Covid I only received my gift months later. The quality was TERRIBLE. Difficult to assemble, the pieces didn’t line up, the wood has split on places and there is a gaping gap in the lid. Not to mention the protective sticky plastic won’t fully come off the Perspex cover. I reported this to Garden Street who threw the 30 day returns policy at me and offered no further conversation. In normal circumstances I’d understand, however we’ve had a challenging and difficult year with most companies using Covid as an excuse to provide substandard service. My advice? Buy another product from another company.”

Helpful Report

Posted 4 years ago

“I have not yet received the item I ordered despite being told it would be ready mid-April. I had to phone the company to find out what had happened to my order. I am now told it won’t be ready until June. I am not impressed.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,549 reviews