Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,883 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again being asked to write a review about a product I’m now 6 weeks still waiting on 👍!”

Helpful Report

Posted 5 years ago

“I might be if it turned up still waiting”

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Posted 5 years ago

“Still haven’t got my item over a month later”

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Posted 5 years ago

“I ordered a BBQ on the 25/03/2021 due to be delivered on the 26th of April. On the 5th of May i contacted for an update. Garden street had received the wrong BBQ's from supplier. They did not tell me I had to contact for update. On the 5th of may I was told an imminent container was due. I then pushed further for a date and I have currently been told it is the end of May. Terrible service having to chase for updates and constantly provided misleading information.”

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Posted 5 years ago

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Posted 5 years ago

“Have ordered item coming up to 2 months ago. Account was debited on day of order .Have still not received item.Have phoned in stock but waiting on it to be delivered still waiting . Would not use the company again.”

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Posted 5 years ago

“Order placed in March, when I inquired as to when it might be delivered I was told that I had been missed off the allocation and may receive the order by Mid May. Poor stock Management and poor customer communication.”

Helpful Report

Posted 5 years ago

“Got a dodgy tin a bashed about when phoned to enquire about new tin man was quite rude even sent a photo to them not happy”

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Posted 5 years ago

“Can't give a review still waiting for delivery.”

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Posted 5 years ago

“Delivery date, no where near as stated for the item that actually arrived 4 weeks late. The other item that said 2 months in the website was nt available as you had already sold all of that batch. Terrible communication. Product was as described and in good condition, but that's nothing to do with you. Will never be using you again and will be taking my £1,000 to buy garden furniture elsewhere.”

Helpful Report

Posted 5 years ago

“My father ordered me a gold frame for my birthday. Due to Covid I only received my gift months later. The quality was TERRIBLE. Difficult to assemble, the pieces didn’t line up, the wood has split on places and there is a gaping gap in the lid. Not to mention the protective sticky plastic won’t fully come off the Perspex cover. I reported this to Garden Street who threw the 30 day returns policy at me and offered no further conversation. In normal circumstances I’d understand, however we’ve had a challenging and difficult year with most companies using Covid as an excuse to provide substandard service. My advice? Buy another product from another company.”

Helpful Report

Posted 5 years ago

“I have not yet received the item I ordered despite being told it would be ready mid-April. I had to phone the company to find out what had happened to my order. I am now told it won’t be ready until June. I am not impressed.”

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Posted 5 years ago

“Umbrella advertised as in stock. I ordered and paid online and then got an email saying 12 weeks wait. To be fair, it did say I could have a refund but I didn't have time to try to find alternatives. I'm still waiting for it.”

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Posted 5 years ago

“considering the the fee and importance of Covid-19 D2 & D8 tests I amn't satisfied with the service. It is day 9 already and still haven't received my D2 results. Posted and registered D8 already. Not sure when I will get the results.”

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Posted 5 years ago

“Absolutely shocking organisation to deal customer service is really lacking, they make promises and don’t deliver on them, like we’ll send that but out again and surprisingly it didn’t arrive and they couldn’t give me a tracking number. They even failed to collect there item leaving me to spend time trying to book it in with the carrier. I really would stay well clear and just head to your local garden centre!”

Helpful Report

Posted 5 years ago

“The goods were advertised as in stock mid may. Then out of the blue when I contacted them the goods are going to be delivered end of August. Misleading customers is never a good practice. Avoid if possible.”

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Posted 5 years ago

“Paid for goods. Out of stock !”

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Posted 5 years ago

“Do not recommend product is disgraceful bowed badly rusty nails broken slats waste of money”

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Posted 5 years ago

“Hello Having had delivery of a modest log store to help me tidy up my garden I was left with the pallet on which it was delivered. The delivery driver wouldn’t take it, recycling centres don’t take them (assuming you can get it there in the first place) and companies that want pallets won’t come and collect just one. I complained about this to Garden Street asking them to collect it from me, and after not receiving a reply first time, I chased it up and was told it is my responsibility to dispose of packaging including pallets. So before you order anything from Garden Street I would advise you to check whether you will be left with a pallet. A not very happy customer. April 2021”

Helpful Report

Posted 5 years ago

“No communication, almost impossible to get hold of anyone , and when you do only get a run about and false promises, Then asked to write a review when your product is 1 month overdue Taking payment for items not in stock with false delivery hopes is the online Equivalent of taking candy from a baby”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,883 reviews