Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,549 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Umbrella advertised as in stock. I ordered and paid online and then got an email saying 12 weeks wait. To be fair, it did say I could have a refund but I didn't have time to try to find alternatives. I'm still waiting for it.”

Helpful Report

Posted 4 years ago

“considering the the fee and importance of Covid-19 D2 & D8 tests I amn't satisfied with the service. It is day 9 already and still haven't received my D2 results. Posted and registered D8 already. Not sure when I will get the results.”

Helpful Report

Posted 4 years ago

“Absolutely shocking organisation to deal customer service is really lacking, they make promises and don’t deliver on them, like we’ll send that but out again and surprisingly it didn’t arrive and they couldn’t give me a tracking number. They even failed to collect there item leaving me to spend time trying to book it in with the carrier. I really would stay well clear and just head to your local garden centre!”

Helpful Report

Posted 4 years ago

“The goods were advertised as in stock mid may. Then out of the blue when I contacted them the goods are going to be delivered end of August. Misleading customers is never a good practice. Avoid if possible.”

Helpful Report

Posted 4 years ago

“Paid for goods. Out of stock !”

Helpful Report

Posted 4 years ago

“Do not recommend product is disgraceful bowed badly rusty nails broken slats waste of money”

Helpful Report

Posted 4 years ago

“Hello Having had delivery of a modest log store to help me tidy up my garden I was left with the pallet on which it was delivered. The delivery driver wouldn’t take it, recycling centres don’t take them (assuming you can get it there in the first place) and companies that want pallets won’t come and collect just one. I complained about this to Garden Street asking them to collect it from me, and after not receiving a reply first time, I chased it up and was told it is my responsibility to dispose of packaging including pallets. So before you order anything from Garden Street I would advise you to check whether you will be left with a pallet. A not very happy customer. April 2021”

Helpful Report

Posted 4 years ago

“No communication, almost impossible to get hold of anyone , and when you do only get a run about and false promises, Then asked to write a review when your product is 1 month overdue Taking payment for items not in stock with false delivery hopes is the online Equivalent of taking candy from a baby”

Helpful Report

Posted 4 years ago

“Never arrived, poor (as in none) communication from seller following several emails chasing and asking for update. I am reasonable and if I had been kept informed it would have been sufficient as I get that things don't always go to plan, just let your customers know!! To pay for something, and then not receive it within the specified delivery window and then have to chase with no response or explanation is not acceptable. Raised a dispute with Paypal and received refund. The Would not recommend based on the experience I have had..”

Helpful Report

Posted 4 years ago

“DON'T BE TEMPTED TO DEAL WITH THIS COMPANY!! I ordered and paid for "In Stock" garden furniture (value almost £600) and was given an estimated delivery of between 10 & 20 working days. When nothing arrived I telephoned Garden Street and was told they would check with their couriers and ring me back later in the day. I subsequently received an email stating "We are currently looking into the delivery of your order ..." Next day I telephoned once more but was fobbed off with "the manufacturer is very busy and we are having difficulty contacting them". When I telephoned the manufacturer directly they answered my call after two rings and informed me that the products I had ordered were out of stock and had been for more than two months. So Garden Street took my money for six weeks when there was no prospect whatsover of them fulfilling my order which is at best dubious practice and at worst an offence under Section 16 of the Theft Act 1968 (obtaining a pecuniary advantage by deception). I cancelled the order and obtained a refund. I have awarded one star for refunding my money promptly.”

Helpful Report

Posted 4 years ago

“I had 2 of your metal bench they both had marks on them not good l had sent photos”

Helpful Report

Posted 4 years ago

“This company is a joke. Delivery times are made up and they are not quick to solve any problems. I ordered a shed as the time quoted was quicker than other companies and to date I have not received it. It’s now 2 weeks later than the estimate of 4 weeks and could take a further 2 weeks. I would not order again as totally unreliable. I am looking to seek my money back.”

Helpful Report

Posted 4 years ago

“I ordered an awning with delivery time quoted as 5-10 days. After that time had passed with no contact from GardenStreet, I contacted them by email and received no response. Several more emails and phone calls later they blamed couriers but were unable to provide tracking info or expected delivery date. After 3 weeks they advised they could no longer supply the goods ordered. I might have been slightly more forgiving if they had processed a refund but I am still waiting and now raised a claim through Paypal. Yes prices are competitive but customer service is very poor if you have a problem. Guessing they don't always hold stock and drop ship from distributors, which catches them out. If you are thinking about placing an order, get confirmation of stock first.”

Helpful Report

Posted 4 years ago

“Items not in stock and eventually we had to raise dispute with bank to get refunded”

Helpful Report

Posted 4 years ago

“Received 3out of 4 of the parts of the shed I ordered. Very little to no communication to explain if or when I will receive the other part. Have sent several emails with no replies.”

Helpful Report

Posted 4 years ago

“Took my money for a bench they didn't have in stock. After weeks of waiting they would not communicate with me so I had to go to PayPal to get my money back. Now they want a review of my purchase🤣🤣🤣”

Helpful Report

Posted 4 years ago

“Ordered 2 garden borders 4 weeks ago, only 1 arrived! Emailed and phoned Several times and still no respond , would not use again!”

Helpful Report

Posted 4 years ago

“We placed our order on 23/3/21 with a promise of 7 to 14 working day delivery. After 14 days I emailed the delivery company, DB Freelance Ltd and received a very terse email response saying don’t email them as they are too busy. So I phoned Garden Street on 8th April and spoke to Grace who was very nice and promised to email me back to give me an update. I explained I had received an email asking for feedback but wanted to speak to them first. At this stage the website was still saying my product was in stock and 7 to 14 days delivery. On Friday 16th April I phoned Garden Street back and spoke to Holly who again was lovely and said she would get back to me. As of 25th April, I have heard nothing back from either Garden Street or DB Freelance. Today I received another email asking for feedback so here it is. Unreliable and untrustworthy, terrible communication.”

Helpful Report

Posted 4 years ago

“I ordered item on the 20th march was told up to 20 days delivery which was OK due the present situations with covid 19 on the 15th April I called to ask we're my delivery I was told its with supplier I got a email to say delivery from May i asked for a refund which I now have but I would never use this company again I was really let down not getting my item.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Only part delivery, then took 2 weeks to say it would be collected. Another week or so 10 emails and 9 calls, still have no idea when they will collect or refund money. Don't believe them when they say in stock, in fact just buy from someone else.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,549 reviews