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Garden Street Reviews

4.2 Rating 7,489 Reviews
81 %
of reviewers recommend Garden Street
Company Reviews Product Reviews
7,012
 Metrics Info
4.2
Based on 7,489 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Garden Street Reviews
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Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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GILLIAN M
Verified Buyer
“I received an email to say delivery would be 21/8. I had a phone call to say delivery would be 21/8 - I asked what time, was told couldn't say. I took the day off work. No delivery. Not happy. No phone call, nothing.”
Helpful Report
Posted 10 years ago
Joyce P
Verified Buyer
“I ordered a small log store on 9th July and finally received on 26th July after approximately 20 phone calls to both supplier and couriers. The product was fine but the delivery was totally unsatisfactory. I lost a days pay by taking a day off work to accept delivery which had been promised for 17th July - no show! It became an expensive log store when all was taken into consideration. The expected delivery time was 5-7days, 17 days later, numerous phone calls and lost wages left me an unhappy person.”
Helpful Report
Posted 10 years ago
Dear J Palmer, Thank you for leaving us feedback. We do understand there were some problems with this order, in that box 2 of 2 arrived (within the scheduled time), but box 1 of 2 had been misplaced by the carrier. The delivery times are in working days, but we appreciate that putting this right took this slightly over the estimate. Unfortunately sometimes things such as this can happen, but we hope that we did everything we could to resolve this. We are pleased and aware that box 1 of 2 has now arrived. However if you need anything else please do not hesitate to contact us and we will seek to help however we can. Apologies for any inconvenience, Kind Regards, GardenStreet
Posted 10 years ago
Diane Y
Verified Buyer
“Still haven't received goods, have telephoned you but only told that it's up to the delivery co. And as the store box is not being delivered to home address but to my caravan I need to know date so that I can be there, please advise.”
Helpful Report
Posted 10 years ago
Hi Ms. Young, Thanks for getting in touch but it sounds like there has been some confusion here. As you have chosen your item to be assembled, this incurs a longer lead time and as such, will be with you around 28 working days from when you ordered. The fitter will be in contact with you directly nearer to the end of this lead time to arrange a suitable date to deliver and assemble your item (on the same day). Delivery will not be made without first speaking and agreeing a date with yourself. We hope this information is helpful but if you have any further questions, please call us on 03335771926. Garden Street
Posted 10 years ago
Paul H
Verified Buyer
“Soil of decent quality, seems the bags are quit full too. However, delivery driver couldn't be bothered to put the delivery on the tarmac drive resulting in me having to shift over two tonnes of soil to get it off the street. Had multiple deliveries of sand in tonne bags from other companies and they have all delivered on drive. Will go to one of the big players next time.”
Helpful Report
Posted 10 years ago
Garden Street is rated 4.2 based on 7,489 reviews
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