Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,883 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me an item they did not have, with modern computer programs it should be unacceptable to sell items that you dont have and take the money.”

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Posted 6 years ago

“This item has still not been received from the 4th June”

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Posted 6 years ago

“Item ordered has not been recieved after one month. Garden Street are not responding to emails and they are not answering the phone.”

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Posted 6 years ago

“Cannot comment I havn t received the product but rated you poor as you should know tthis”

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Posted 6 years ago

“Initially pleased despite not the easiest to put together, However, despite having very dry weather since we have had it and only a few showers, there are quite a few joints that are showing signs of rust. Contacted customer service and they would accept a return if fully dismantled and repacked!! or a derisory £25 refund to cover cost of paint!! Would not recommend”

Helpful Report

Posted 6 years ago

“I ordered an item showing as IN STOCK to then be completely ignored for 2 weeks. It was not until I chased them myself that I found out Garden Street could not fulfil my order. The item is now showing Out of Stock for the Season from all other suppliers so would doubt Garden Street would have been able to supply even though they advised there was the "possibility" od delivery in around 4-6 weeks time.”

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Posted 6 years ago

“Wrong item delivered and left on doorstep, a huge parasol box I now have to store until customer services responds to my email and yet to receive the item I have ordered.”

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Posted 6 years ago

“Can’t review as am still waiting for my order after3 weeks”

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Posted 6 years ago

“I ordered a parasol. Payment was taken and order confirmed. The following day Paypal refunded the payment and Garden Street sent a cursory email: "This is confirmation that order ****** has now been refunded." No explanation and no apology. Not impressed and wouldn't use again. Happy to accept that item had run out of stock even though they had confirmed the order but bad manners and poor service are not acceptable. They are now asking for this review on something they failed to deliver!”

Helpful Report

Posted 6 years ago

“Still no response on email or Facebook after asking and providing order number both myself and my wife are trying to get answers just want a refund now”

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Posted 6 years ago

“Product never arrived and still waiting for response on how Garden Street are going to rectify the situation”

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Posted 6 years ago

“Took the money. The goods never arrived. When I chased them up they said there was a picking problem & the item was now out of stock I wonder when t hey were thinking of telling me that! Still waiting for a refund. Very unhappy”

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Posted 6 years ago

“Ordered 2 garden loungers; which were “in stock”, only to be informed after I’d paid for them that they were out of stock. Had a message 3 weeks ago to say that they’d be in touch in 1-2 weeks, heard nothing yet. Dreadful.”

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Posted 6 years ago

“We ordered a garden furniture set which was delivered on the 19th May minus the table which was apparently damaged in transit. Since then I have repeatedly emailed Garden Street and received several replies telling me they will verify with the carrier, however we still have no table over a month later and I’m still waiting for any kind of useful update. Very disappointing. I just want my table!!”

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Posted 6 years ago

“Waited an age for the product to be shipped, I’ve contacted the company 4x within 2 months asking about my purchase, with no answer each time. I would not recommend this company and will not be buying anymore products from them. I’ve still not received my purchases upon writing this review.”

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Posted 6 years ago

“I was really unhappy with garden street. They wouldnt respond to any emails even though they had read them. Poor customer service. If your order was going to be late have the decency to let your customer know. I have a very sadly 4 year old who didnt get the birthday present he really wanted. You never had the stock in country in the first place. If you had been honest with us and managed our expectations then we might of waited but got fed up of waiting to no replys and lack commumication. Poor poor customer service.”

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Posted 6 years ago

“Ordered and paid for a garden dining set only to be told several days later via email that they had the stock numbers wrong and it wasn’t available. Very disappointed”

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Posted 6 years ago

“Sorry unable to rate as we still have not received our order.”

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Posted 6 years ago

“Can't write reviews because we have not received this item as yet?????”

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Posted 6 years ago

“Disappointing , not had any return emails asking about delivery of my item that was placed weeks ago . I still have no idea ! Now finally receive an email with no order details asking me to review GS. Tried calling as well and get diverted to sending an email. Poor communication 😞”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,883 reviews