Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,862 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shed ordered 16June,told it would arrive26 June by company and contacted by couriers on 24 June. Recontacted by couriers next day saying shed out of stock...even though it was yourselves who contacted me re shed in stock...Told on 1st July courriers will be in touch shortly...still waiting....Very disappointed with all the lies....Refer to email communications. I just want to know ….I don't want to have to cancel order and get refund but will have no option if this is not dealt with very soon...Its a lot of money ..”

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Posted 6 years ago

“Don’t order anything from garden street it will never arrive and their customer service is terrible. They will take over a week to get back to and don’t resolve any of the issues.”

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Posted 6 years ago

“Have contacted them by email six times regarding delivery of my Shed. A week ago they said it had been delivered, I have not received it. They said they would look into it, but still no communication, asked them to ring me, to no avail The quoted delivery time is now overdue. Would not use them again, it's been very stressful dealing with them”

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Posted 6 years ago

“5 emails sent, still no response....order supposed to be here 2 weeks ago, no signs.... Worst customer service I have ever experienced. No phone lines open? All other companies seem to be capable of answering emails and phone calls during the challenging times we are experiencing. Wish I had read reviews before ordering....”

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Posted 6 years ago

“I ordered an Arbour 25th May. Still hoping it will turn up! I shall be contacting my bank if nothing shows up. Fingers crossed then!”

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Posted 6 years ago

“Awful service, do not order from here you will be disappointed.we order a playhouse which arrived without one roll of felt. We recieved an email saying it was on Express delivery and it has never turned up and this company are ignoring all emails”

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Posted 6 years ago

“we ordered a outdoor corner rattan settee with table, after empty promises of delivery and poor communication we received our set to find the glass top smashed, no fault of the supplier but very poor response and after service, the rattan is now coming apart due to there being no table top, the suppliers response is that due sunlight and certain objects amplifying the sun this can occur, we have a table that cant be used as a table and also shouldn't be left in the garden as sun light can cause damage to it. UNDER NO CIRCUMSTANCES USE THIS COMPANY,”

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Posted 6 years ago

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Posted 6 years ago

“I have ordered a gazebo- very pricy at almost 900 pounds on the 29/05/20, I cant get through on telepne lines my emails have only been replied once promising to get back to me as soon as. Not even an option to collect myself or refund!!!. Its been well over six weeks now and don't know what to do. All plans have been ruined.I feel a fool....”

Helpful Report

Posted 6 years ago

“Appalling and unacceptable customer service. I’m still waiting for my purchases over a month later. My emails have gone unanswered. No communication from the supplier whatsoever. Can’t get through to them on their customer service number either. Very poor first experience with this company. Do not recommend and will not be using them again.”

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Posted 6 years ago

“I have not had delivery of this purchase yet.Can you please confirm when this will be delivered JOHN BRINDLEY”

Helpful Report

Posted 6 years ago

“Ordered the railings mid June as was told i would get them within 5 day. Still waiting, and have a very unhappy client!!”

Helpful Report

Posted 6 years ago

“Very poor! Ordered parasol 3 weeks ago and it still hasn’t arrived. No response when I emailed them. No idea if or when it will arrive :(”

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Posted 6 years ago

“I’m pretty surprised to be asked to write a review. My experience was terrible with garden street. Paid approx £150 for a parasol which was sent damaged, obviously second hand, had missing parts and instructions and was packaged badly. Getting this rectified was slow. Package has been returned but still waiting for money to be refunded. Considering contacting trading standards. Will never order from this company again!”

Helpful Report

Posted 6 years ago

“Very poor 3 weeks and I’m still waiting for delivery. Now to further annoy me You have asked sent me a email to review your service. To be blunt I haven’t had any service. You have my money and I don’t have the goods. Wouldn’t use Garden Street again or recommend it to anyone.”

Helpful Report

Posted 6 years ago

“Do not buy from this company. They advertise goods with a 14- 28 day delivery. Once you have completed your purchase you are informed that the product will take up to 6 weeks because days means working days and your order will not arrive at the originally advertised date. There is no facility to cancel orders using the website and if you telephone you get a recorded message telling you to email as they are currently not taking calls. I emailed asking to cancel and did not receive a reply for 7 days. After I opened a case with PayPal they replied and I was able to cancel by email. I have still not received a refund 25 days after my payment.”

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Posted 6 years ago

“Ordered 21st April, now 3rd July still no delivery and no one replying to emails and trying to sort for me. First and last time I will order from here”

Helpful Report

Posted 6 years ago

“I have been waiting for my order since 12 th June and still not delivered where is my order can't wait any longer no contact from sale's can't speak on phone hopeless.”

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Posted 6 years ago

“Have no idea how to rate this as have not received what I ordered yet. Will be happy to review if and when I receive my order.”

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Posted 6 years ago

“I have been asked to write a review about my recent purchase - IT HASN'T EVEN ARRIVED”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,862 reviews