Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,859 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. No customer service. I ordered a fairly expensive shed which had missing parts. Due to the Corona crisis garden street don’t accept calls (makes no sense to me) and they aren’t relying to emails either. So basically you will be paying online, receiving a poor incomplete product and have no chance at getting a refund or speaking to customer service. I would recommend buying from a proper company like B&Q or Wickes.”

Helpful Report

Posted 6 years ago

“Placed order. They took my money out immediately but it’s now three weeks later I have had absolutely no contact from them about delivery and no sign yet of my garden furniture. Not impressed.”

Helpful Report

Posted 6 years ago

“Ordered £2.5k worth of garden furniture in mid May, at the time of purchase I was advised half my order was out of stock and new stock would arrive mid July, however they would deliver what was ready to dispatch ASAP, a date was arranged but nothing arrived, unable to communicate with anyone via telephone, therefore had to wait for them to respond to my email, which took a week, only after I advised them I would cancel my order. They informed me they were awaiting info from their warehouse regarding my order, I advised them I would give them 48 hours to respond otherwise I was cancelling my order, I received a response within a couple of hours advising me the items in question were damaged therefore asked me if I wanted to cancel my order, which I did, surprisingly, I received a refund that day. However today the so called damaged goods arrived at my home, I obviously advised the poor delivery guy that I would not accept them and sent another email to this company advising them of their incompetence. Throughout this experience I took into account the extraordinary circumstances we are facing but this was farcical and the worst customer experience I have ever experienced I would prefer to give this company NO stars”

Helpful Report

Posted 6 years ago

“I am still waiting for my refund of items you said you had in stock, then after three weeks I had to contact you to see where my items were, to then be told you never had them in stock, and would not be available until September. I asked for an immediate refund, which has still not been processed. It's a shame you don't have minus stars on your review page. You are the worst company I have ever had the misfortune to do business with. Hilariously you still send me an email asking ' how you did'... Appallingly.. in case you care!!!! I will be contacting the trading standards office, and the police to let them know of your fraudulent actions.”

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Posted 6 years ago

“I can't write a review as I have not received my order yet”

Helpful Report

Posted 6 years ago

“I still have not received the order. It still says awaiting dispatch, and yet I receive an email asking me to review the service!! When I ordered I was told the items were in stock! Very disappointed!”

Helpful Report

Posted 6 years ago

“Not received product yet. No information other than awaiting dispatch”

Helpful Report

Posted 6 years ago

“Haven’t received my order as yet so unable to complete at present - would appreciate a call or message to update regarding delivery”

Helpful Report

Posted 6 years ago

“Bought fence panels advertised on the Garden St website as being 1830mm wide x 1220mm high. They turned up at 1800mm x 1200mm so don’t fit. Called, but emails only. Email reply says response 3-5 working days. Longer than 5 working days, still nothing. Got a garage full of panels in the way and £460 down. Hoping this review helps prompt a reply.”

Helpful Report

Posted 6 years ago

“I ordered #128019 (WEB 128019) 25.5.20 and paid £142.99 with a credit card. You were awaiting stock to arrive 29.5.20. After 3 weeks delay, I have still not received the Suncast Resin Wicker Cube Deck Box, nor sadly heard from you. When will I get delivery of my order? Malcolm Fryer. The Penthouse Castle Chambers St Mary's Place Shrewsbury, Sy1 1DX”

Helpful Report

Posted 6 years ago

“I ordered my garden furniture (which said in stock and they took my payment of nearly £600) and I looked forward to it arriving. I had just done up my garden and it was coming up to my daughters 21st birthday. We had planned to go to New York but due to the current situation was unable to go so I had decided to surprise her and invite a few family and friends over to self distance and sit in my now beautiful garden. After 4 weeks the order still hadn't arrived which was understandable due to the current situation, but I thought I’d just send them an email just to check and see when it would be arriving. I had an email back saying that they were sorry but my order was out of stock and they wouldn’t be getting anymore in until the end of July. As you can imagine I was very disappointed. If they had told me this near to the beginning when I placed my order I could have got my money back and purchase it somewhere else. My daughters birthday is in a couple of weeks and I’ve got a beautiful garden but nowhere for her visitors to sit. I will NOT be using this company again and I certainly wouldn’t recommend them.”

Helpful Report

Posted 6 years ago

“Nothing has been delivered yet”

Helpful Report

Posted 6 years ago

“Not received this product or had any correspondence about delivery yet.”

Helpful Report

Posted 6 years ago

“I don’t know how you can email me asking for my feedback when I haven’t even received my item or had any email updates as to the status of delivery!”

Helpful Report

Posted 6 years ago

“Item not yet received. No correspondence received. Do not waste your money. Horrendous service.”

Helpful Report

Posted 6 years ago

“Do nof use this company under any circumstances, rude unprofessional and don’t have what you order and then if you want to send anything back they won’t refund postage Disgusting service”

Helpful Report

Posted 6 years ago

“ordered a £2000 shed pre order 29/5. listing said that 24-28 days delivery and in stock 8th june. On the 12th june i emailed with my new number and asked for any updates. i was told "when" they are back in stock its 24-28 days and courier will contact. So again i emailed and said when i had ordered it said 8th june and asked if was in stock and also asked if was shipping from usa, as i had checked website and listing now said 20th July. I said -if this is now the date i would like a refund and to cancel the order as it is misleading. i received a snippy email back saying it was in stock and due to be sent but as per my request they had refunded my order!. £2000 spent and the person at the end of the email could not be bothered simply to say - yes IT IS in stock here and shipping from here and the listing on the website is for a new order of stock.........your date hasnt changed. Guess that would have been good customer service to allay my concerns about a possible 2 month wait. I understand that in this day and age we have to wait but really poor attitude! i cant name the person as they generically sign the business name.”

Helpful Report

Posted 6 years ago

“You have asked for a review but as yet I am yet to receive goods purchased, so asking for a review when you know you’ve yet to send out my goods is extremely odd so therefore only able to give 1 star”

Helpful Report

Posted 6 years ago

“15 working days gone and still no news when my item gonna be delivered. Hopefully refund gonna take less time.”

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Posted 6 years ago

“I am rather perplexed that you have asked me to write a review as I have not yet received my purchase. Hopefully, it is on its way.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,859 reviews