Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived on time on a solid palet base”

Helpful Report

Posted 3 years ago

“Easy to order web site. Very happy with my purchase. Delivery was quick but I was unhappy that the driver did't even knock on the door he just left the awnings on the front lawn”

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Posted 3 years ago

“Deliver of Garden Creation screen planter was very efficiently done. The turnaround time was very quick. Other suppliers were quoting much longer lead times. The items items arrived safely though one corner of the packing was damaged slightly, but the impact on the screen was minimal. The screen is made of pressure treated timber. My only concern was that the upright supporting the battons on the screen was cracked. This is a manufacturers fault, and it would be good to point this out to them. I am enclosing detailed pictures for your attention. Does this qualify for any compensation? Thank you.”

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Posted 3 years ago

“Overall good, but unforeseen delays in the delivery date. I do appreciate that it was due to the shipping container being delayed in transit.”

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Posted 3 years ago

“Very pleased with my garden table and chairs, looks good and easy to assemble. Delivery was not within the time specified, but the problem was soon rectified when Garden Street was informed. Would use this company again.”

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Posted 3 years ago

“Good quality garden furniture, delivered just past the dates given at the time of buying but considering how much stuff is out of stock or not available was relieved the company wasn't trying to make sales on stock they didn't actually have. Fab service, cheers”

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Posted 3 years ago

“Nice looking bin store. Instructions a bit vague in places, but assembled without trouble.”

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Posted 3 years ago

“Product ordered was unfortunately not in stock at time. Was phoned by Garden Street and offered an alternative, more expensive product which they had in stock.. They did not charge me any more and honoured the lower price which I had already paid. Prompt delivery thereafter. Good service from this company.”

Helpful Report

Posted 3 years ago

“Ordered a wooden swing seat for the garden. Communication with the sales team was good but had to chase up delivery of the item after the 28 working days had lapsed. However, item delivered quickly after this and all looks good (I just need to assemble it). Delivery company was good.”

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Posted 3 years ago

“Absolutely fine. Placed order and goods were delivered by expected date. No problems no issues - nothing to report.”

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Posted 3 years ago

“After an initial hiccup with the order (caused by high demand we understand) and a couple of phone calls, the very helpful people we spoke to sorted out delivery of our shed which arrived at its destination c3 weeks after the final order was agreed, Happy to say the shed is now erected and looks good.”

Helpful Report

Posted 3 years ago

“All in all the summerhouse had no major problems couple of pieces were slightly damaged but was covered later by other pieces so didn't matter, some bits missed out on the wood stain, and had a problem with the door but the person fitting it sorted it for me, and has others have stated before it is slightly smaller than 8ft. But like i said all in all nothing major, arrived on day and time so that was good and I would recommend to friends and family has I am pleased with the purchase all went OK.”

Garden Street 4 star review on 28th June 2021

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Posted 3 years ago

“The arbour was well made and easy to assemble. Would use this company again”

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Posted 4 years ago

“The product ordered is fine, exactly what we wanted, slight issue with advertising 5/10 days delivery when it wasn’t in stock, they did notify me, but still a bit annoying as took 4/5 weeks.”

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Posted 4 years ago

“Well made.”

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Posted 4 years ago

“Happy with the canopy.straight forward to assemble.it was badly scratched on the guttering piece but a replacement gutter is hopefully being delivered today.”

Garden Street 4 star review on 27th May 2021

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Posted 4 years ago

“I was angry because they delayed delivery of my patio cover but finally it arrived, undamaged and looks great.”

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Posted 4 years ago

“There was an initial little hiccough with my order, but once we sorted that out things went completely to plan. Absolutely delighted with my new garden furniture!!”

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Posted 4 years ago

“I bought a 5x3 meter cabin with side shed from Garden Street, the ordering and delivery was very good and on time and a very helpful delivery driver. Once I started erecting my cabin I realised why it was the cheapest end of the market. The instructions were awful part numbers did not match the instruction details, the bearers that I was sent were the wrong size which made the base shorter than the shed itself (so a trip to B and q to rectify the problem). The pre made part were put together in a very shoddy manner with no attention to detail, I ended up dismantling some of them and remaking them as they just did not work. I was under the impression that the shed was part of the cabin but it was an addition that had different size bearers therefore did not match the height of the shed (Another trip to b and q to rectify) so without correcting the roof would not line up with shed roof. I then started to fit the doors well there w as no change there , they were warped very badly a made and a very poor finish to the front of the cabin. I did email Garden Street a number of times with photos who said they would look into it Still Waiting!! I have now completed the cabin and it does look very nice but this is only due to the fact that I used a great deal of initiative and a number of trips to B and Q. Would I recommend this product to a friend, certainly not I would suggest they pay a little more and get a quality product that was made with more care and with a customer service department that has some interest in their product and customers.”

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Posted 4 years ago

“I ordered a rattan garden storage bench which arrived flat packed slightly earlier than the predicated delivery date. It was well packed and easy to put together following the instructions that came with it.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,488 reviews