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Garden Street Reviews

4.2 Rating 7,065 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,065 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2024

Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely awning, relatively easy to put up. Only issue we had, there were two bolts missing. We contacted the company and they sent some replacements. It just held up the job for a couple of days, which wasn’t a big deal. Glad it’s up in time for summer.”

Posted 3 years ago

“Mercia summer house , worked out great , many thanks. Regards Dennis”

Posted 3 years ago

“I am very pleased with my sun house now its up , your floor and roof could do to be made of ply as opposed to the pressed stuff that they are made off, a bit was chipped but i sorted it out , also the frame units glass could do to be fitted with sealer all round to stop them shaking about. apart from that very good for the money. the delivery was excellent, was out today sitting in it with the sun out. Best regards. Dennis De'Athe/ near Melrose/ Roxburghshire .”

Posted 3 years ago

“Only thing I would say that could be seen as a negative hence 4* no holes were pre drilled . I had a drill so no problem . Also had to treat wood as soon as built (according to paperwork) I had some Ronseal so that was ok . But if I hadn’t of had these things it would have been harder work. Needs 2 to build . Delivered nice and early , the driver was great . Happy so far with product”

Posted 3 years ago

“Lovely summerhouse looks perfect in my garden. There was a bit of wood broken but soon sorted with a bit of glue.”

Posted 3 years ago

“A cheap but decent shed. Goes up well & works a treat”

Posted 3 years ago

“Good bin store, but a section was missing and has yet to arrive. Took a bit of putting together but looks good.”

Posted 3 years ago

“Good service and delivery. Product as expected and was fine to put together.”

Posted 3 years ago

“good product”

Posted 3 years ago

“The four trellises I ordered were to replace ones that were falling apart after 18 years. The new trellis slats were slightly thinners/narrower than expected but otherwise were a perfect replacement and I hope will last for another 18 years!”

Posted 3 years ago

“I am happy with the product I purchased - a garden awning. The website was easy to use. The awning was delivered on the expected day. I only wish that the old one - 3 metres long! - could have been taken away. I would have been quite happy to pay for this service.”

Posted 3 years ago

“Very good service. Polite and helpful.”

Posted 3 years ago

“The experience with Garden Street was good. Their website is fine and the ease of ordering and payment was OK. The follow-up from the supplier, Shire Buildings, was good when booking and arranging delivery, all of which went as organised. It is a shame that the product itself was of such poor quality. Below where the question of damage is concerned the answer is yes, but was not apparent until construction began.”

Posted 3 years ago

“the wood is very good,the greenhouse and shed came as two separate buildings,so have one side left,luckily l had a very good builder and has combined the two.l am very happy with what he has done.Still trying to fathom why it should come as two buildings.”

Posted 3 years ago

“Shed arrived in good condition and on time - would use them again”

Posted 3 years ago

“Quality item, ordered 8 x 8ft but it turned up 7ft 4in x 7ft in. That should be put in description I would of ordered next size. Delivery good only one man .”

Posted 3 years ago

“Swing Seat looks great and we will use just as soon as the weather warms up a bit....instructions left a lot to be desired, print not very clear.”

Posted 3 years ago

“Good furniture at a good price. Well organised delivery. A few bits of small damage to the wood, a few chips and cracks. But overall pleased with it.”

Posted 3 years ago

“Really good customer service - am less please with the products I ordered, but that's not a reflection of the lovely folk who responded to my (many!) queries, quickly and fully.”

Posted 3 years ago

“Quality good, ordered 8ft x 8ft but it measures 7ft 4" still good but now have a lot of the base showing”

Posted 3 years ago

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Garden Street is rated 4.2 based on 7,065 reviews