Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,596 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,596 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been 11 days of a product that when I ordered said was in stock, I have not received it and the order still states awaiting picking, not had any contact saying it will be late and I have a load of fire wood rotting on the ground at the moment”

Helpful Report

Posted 2 years ago

“Price very competitive Order process efficient Delivery!! Nightmare waited 20 days and after plenty of emails only 1 of the items arrived! Look forward to receiving rest of my order soon!”

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Posted 2 years ago

“When ordered Item was quoted as in stock 1-5 days delivery. It did not arrive. When I contacted you the reply was will be in stock one months time. Asked for refund which did arrive promptly. Would not use you again.”

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Posted 2 years ago

“Tried to buy a keter storage box, delivery said 7 days . 3 weeks later nothing,no one replys to calls, emailed asking for refund, they just reply accounts are dealing with this. They've had my money for 1 month now and still trying to get it. Do not use this company. Terrible service.”

Helpful Report

Posted 3 years ago

“I ordered a bookcase which said delivery in 5 working days and it didn’t arrive. I was told I was on a priority and would get on the Wednesday. No delivery. Then told Thursday which was 8 working days. It arrived on the Thursday and was damaged so was rejected. Then told I could have a replacement by Monday or Tuesday of the next week. I ordered so I was on holiday from work and could take the delivery. If it was to turn up it would be left outside. Probably in the rain and I that’s as I said if it actually turned up. Tuesday would be 11 working days. Completely unacceptable. Company not interested at all. I’ve asked for a refund.”

Helpful Report

Posted 3 years ago

“I was very disappointed with the service I received, I will not be buying anything from them again.”

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Posted 3 years ago

“Very flimsy, takes a long time to put up. No base !! Takes a huge amount if time to adjust once put up. very disappointed!!”

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Posted 3 years ago

“Provided what we ordered in good time and looked o`k. But the door joints cant stand the weight of the glass. within hours the doors wont close.”

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Posted 3 years ago

“The furniture was promised within 10 working days. After the 10 days and no sign of the furniture, I emailed asking for a delivery update. It turns out the furniture had been ‘lost in transit’ (yeah right) and did not arrive for another 8 days. So 18 working days of the summer without furniture. Not happy at all. Secondly, the cantilever parasol is faulty. After only a week the pole has bent and the parasol is not able fix in position over your table, so any slight wind and the parasol moves away from the place of shade to expose yourself and your guests to full sun every few minutes. When I contacted Garden Street, I was told “ Unfortunately there is nothing we are able to do due to no fault or damage to the product.” Stay clear of this company. All they’re interested in is your money.”

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Posted 3 years ago

“This company should be avoided at all costs”

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Posted 3 years ago

“Unfortunately, the plastic shed was very poorly designed and nothing fitted properly so I had to return the shed and had a full refund, thanks for giving me refund.”

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Posted 3 years ago

“Terrible condition and quality! Do not buy from this company.Avoid..Item has got holes and seller claiming its natural thing!! Worst purchase ever!”

Helpful Report

Posted 3 years ago

“the picnic bench was ordered on the 15th July 2022. Delivered 19th July 2022 in the condition in the photo. Packaging damaged and items projecting out of the packaging. Inspection showed there to be numerous items missing, notably; seats, legs and cross members. Garden seat contacted and replacement bits were to be despatched. Now in the first week of August and no sign of replacement parts or refund or replacement table.”

Helpful Report

Posted 3 years ago

“Awful customer service don’t use them I needed a replacement part for a kettler gazebo 2 weeks later and still waiting despite assurances from the customer service manager that he would deal with the issue personally Definitely not worth the few quid I saved by buying from them”

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Posted 3 years ago

“Awful service and customer support. I would not recommend anyone to use them at all. I have not received my item for well over 2 months and they have not been honest about it.”

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Posted 3 years ago

“Had to pay nearly £100 pounds to return an item. Very disappointed won’t be buying from these again”

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Posted 3 years ago

“Garden Street offer great products at a good price, but they do not offer a great Customer Service if things go wrong. Ordered a BBQ, £850 so a big investment, which was badly damaged on arrival. Item was out of stock so a replacement was not possible. Communication was poor, emails not answered in a timely manner, telephone not answered and answerphone full!! The item arrived on a pallet which had been damaged during transit which led to the item's damage. I was only offered £50 compensation, so I did intend on returning the BBQ as £50 did not cover the damage sustained. However the item was difficult to repackage, and the pallet would not have held it in place, further damage during return was a real possibility with the liability being mine so I was left with no choice other than to reluctantly accept derisory amount, as I could not guarantee the item would arrive without further damage. If you want to take your chances that there will be no problems with whatever you buy, choose Garden Street, but be aware if there are problems, you may regret it!”

Helpful Report

Posted 3 years ago

“Awful rude customer service experience”

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Posted 3 years ago

“The delivery company used DB Freelance, unable to deliver, the order confirmation says “The driver will assess the property layout upon his arrival and deliver where most suitable, in most cases this will be where instructed. “ Several alternative days offered all “too restrictive “”

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Posted 3 years ago

“Item arrived within specified time but was damaged. I have emailed within the requested 3 days to notify you as per Ts and Cs but have had no contact back. I have tried multiple times to call but am told to leave a message but the mailbox is full. I have contacted via twitter but have had no contact back. Good price, nice garden set but awful customer service!!!”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,596 reviews