Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money kept it for 3 weeks, then told me they weren’t in stock, took a week to get my money back, so I basically lent Garden Street £400 for a month interest free...won’t be doing it again”

Helpful Report

Posted 5 years ago

“I was aloud to buy a product that was out of stock, without prior Knowledge it was.”

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Posted 5 years ago

“We had our shed delivered, first they nearly gave the wrong shed. Luckily my husband spotted it was wrong. Then when we assembled the shed, the hinges where missing to our windows. On May the 4th, the office rang and said they would be posted out. I asked the lady if she needed any details, she said “no I have your information”. I still do not have the hinges and after two emails, I had a response if we can not find your order. I currently have a shed with no windows, and have had to put things as we have not got a garage. I am really upset and do not understand how something so simple can not be sorted. In my opinion if you don’t have a problem then you will be fine, if something happens good luck getting it sorted.”

Helpful Report

Posted 5 years ago

“You are kidding right? I'll complete a review when Garden Street answer my Emails about the NON DELIVERY of my purchased item and about a complete lack of correspondence.”

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Posted 5 years ago

“Placed and order on the 8th of April and am still waiting for it to arrive. I have had no information from the company despite several emails and phone calls. They are misleading customers avoid at all cost!”

Helpful Report

Posted 5 years ago

“Fully frustrating! I ordered a month and I haven't got even a simple answer to my question "when will it be delivered?"”

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Posted 5 years ago

“No item, no emails, no delivery date, they have £1500 of my money and I have no item. Every review platform and even twitter is full of customers this company has taken money, and their website is still open for business. Absolutely outrageous. Please please pay heed to those of us who have lost thousands of pounds to these people and avoid them at all costs.”

Helpful Report

Posted 5 years ago

“Order was made on 20th April and still NOT add my item not happy. I will NOT shop Again . We are in lock down and without the garden chair we have nothing to sit on in the garden.Mr G R Davies.”

Helpful Report

Posted 5 years ago

“I will never use this seller again - despite ordering greenhouse on 18th April and on my account it said it had been dispatched on 1st May - I then got an email on 8th May out of the blue to say they had messed up and greenhouse now out of stock so did I want a refund. They are completely inefficient bordering on incompetent. I requested full refund. I would not recommend this seller.”

Helpful Report

Posted 5 years ago

“I haven’t received my goods”

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Posted 5 years ago

“No communication had to chase for any update on delivery. Ordered on pre order which was due in stock on the 21st April now the 7th May no delivery and now told to wait another 2 weeks. Disappointing.”

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Posted 5 years ago

“Only part order recieved. Had to go direct to manufacturer to get problem resolved.”

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Posted 5 years ago

“I had ordered from you made the payment and then it was returned to me although I have not been able to access it as when I go into get the payment PayPal are saying there is nothing to transfer”

Helpful Report

Posted 5 years ago

“The garden bench was good quality and promptly despatched. But your delivery driver was APPALLING, incompetent and unhelpful. Refused to drive anywhere near the house, refused to carry the bench to the house. Eventually dumped the bench in the middle of the lane and drove off, leaving us two seventy-five year olds to find some way of carrying it the last 200 yards.”

Helpful Report

Posted 5 years ago

“How can I write a review when I have been waiting since April 16th for my order, with no one contacting me with regard to the status of my order. Think this is very poor service.”

Helpful Report

Posted 5 years ago

“Very quick to take my money but that was about it in terms of speed. No delivery date was given, I had a phone call from the driver to say he’d left it propped up against my front door. Had to have a neighbour helped take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from the company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. Had to have a neighbour help take it round the back as it was too heavy. Once opened the item was damaged in many places. No response from company until I threaten them with a chargeback to Visa. Then received an email to say they would collect it and refund me. No offer of replacement, compensation, apology or contact. I appreciate we are in the middle of a pandemic customer service, whilst understandably slower, she still continue. It did not. I would never buy from this company again.”

Helpful Report

Posted 5 years ago

“Terrible. Highly advise to stay away from this company. Still have not received my order that is also late on agreed lead time delivery. No response back from this company either when emailed to chase up an update. Appear to abide by no legal standards and act within a law of their own. Do not shop here and buy elsewhere.”

Helpful Report

Posted 5 years ago

“Missed delivery timeframe by a country mile .... communication poor and inaccurate..... I recieved an invitation to write this review 2 weeks before I received my order !”

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Posted 5 years ago

“Garden Street is collapsing do not give them your money They will not deliver your items and think its ok to take 3 days to reply to an email and shut their phone lines but keep their website open. Please pay attention to all the reviews sites on the internet this company cannot be trusted.”

Helpful Report

Posted 5 years ago

“Ordered a £2000 car port and it hasn't arrived. They think its acceptable to take 3 days to answer an email. Trustpilot their reviews are in the toilet. This company continues to take peoples money on their website but then not delivery products. Crooks. They need to be reported to BBC Watchdog..it is not acceptable to take 3 days to reply to emails, switch your phones off but keep taking orders. So many companies going bust, this company deserves to be one of them. Criminals.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,489 reviews