Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care was very good. However the product arrived not only damaged, but badly put together. Surprised it past QS. The customer rate team were great who helped me though! Christine”

Helpful Report

Posted 10 years ago

“In the middle on constructing the shed that was delivered extremely quickly, hopefully no parts missing, so if this is the case I will be very pleased.”

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Posted 10 years ago

“Very Happy with the transaction. Some more communication would be better. Received confirmation about my order and payment,, but nothing after that till my item arrived.Will definitively use again.”

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Posted 10 years ago

“Happy with service and response from Garden Street staff, unfortunately I would not buy any item from Rowlinson sgain as I've been waiting for over 2 weeks for replacement parts, which were damaged in transit/on delivery. Garden Street staff have been trying in vain to track or find out if these parts have even been despatched, they have been keeping me updated constantly. I am hanging on in there as I beleive the staff will sort this problem for me.”

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Posted 10 years ago

“Delivery was quick and I was telephoned to arrange a suitable date which was good.”

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Posted 10 years ago

“Good communication and delivered on time.”

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Posted 10 years ago

“I ordered 3 cadix middle envelope planter black, unfortunately they arrived damaged with cracks and chips in them. However I feel I was treated very fairly by Garden Street who dispatched 3 more on a pallet by a different company. Those 3 arrived in perfect order. Had the original order arrived on a pallet in excellent condition rather than damaged, I would have given five stars as I am very pleased with the product. Would use again.”

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Posted 10 years ago

“I would happily use this company again, or recommend to a friend. They helped me out when an item was faulty and got the manufacturer to send a replacement. Good service...”

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Posted 10 years ago

“Web-site was easy to use, the pricing extremely competitive and so I ordered! Goods arrived within the stated estimated dates exactly as advertised and in perfect condition.”

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Posted 10 years ago

“I enquired about a rose arch which I eventually bought. I was worried about how the arch would stay in the ground, as it's very heavy and my last one blew away. I didn't get a reply, but I went ahead and bought it anyway, possibly stupidly, because I still don't think it will stay in the ground as it's only held in by 6 inch pins and the arch is extremely heavy. Having said this, it's a design fault, so I don't really know what customer service could have said other than 'don't buy it' !. The problem is with the product, not the customer service.”

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Posted 10 years ago

“Kept up to date with delivery, delivered on time.”

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Posted 10 years ago

“Good service, arrived quicker than expected would use again”

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Posted 10 years ago

“The 6 x 4 Mythos Greenhouse arrived quickly - it was not the easiest to put together but once assembled and in place it was fine - we bolted it to the base as it is quite a lightweight greenhouse - its a good greenhouse for a small space. Would use Garden Street again”

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Posted 10 years ago

“The small plastic fence was what I thought it would be, as I had read reviews it did helped me to know this, because the picture does make it look better quality. I am happy with it for the reason I wanted it for, easy to put together and in ground, I did it on my own... a female!”

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Posted 10 years ago

“Good product as described, reasonably priced and delivered on time.”

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Posted 10 years ago

“Garden Street supplied my Rowlinson Arbor when they said they would at a very good price, saving me over £100 on RRP”

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Posted 10 years ago

“The arch is very good and sturdy but the joints had not all been cut and there were no screws. The company were very good to deal with.”

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Posted 10 years ago

“Very prompt with delivery. Great product, was looking for something to hide my 3 bins and it does the job perfectly. Has a quality look to it. Would say the instructions could have been a bit more precise but it was easy enough to assemble once I got into the swing of it. Time will tell how it holds up but very pleased with it so far.”

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Posted 10 years ago

“Good service received goods reasonly quick a part was damaged phoned the company no quibble sent a replacement with no hassle.”

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Posted 10 years ago

“delivery was prompt and goods of good quality. only didn't choose v good as the delivery company could tell me upfront if AM or PM delivery so had to be around all day and they couldnt phone when an hour away.”

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Posted 10 years ago

Garden Street is rated 4.2 based on 7,489 reviews