Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would definitely not recommend. Ordered something in stock to arrive within 10 days. After 10 days I checked their website and item now saying out of stock. Had to email them to ask about it and told it was out of stock and would I like to wait for it or get a refund. I replied requesting a refund. Had to chase them 4 times over the space of 10 days asking them to acknowledge request of refund and to process it. Finally received reply and confirmation of refund with not a hint of an apology for delay. Terrible customer service.”

Helpful Report

Posted 4 years ago

“Pre ordered an item and via on line help (chat) given a 7 to 14 day delivery lead time from item coming into stock. Confirmation email said 7 to 28 days, Now told it will be 50+ days. Delivery will be nearly 3 months after making payment. Customer services informed me that, and I quote, the Ts and Cs small print says “take lead times with a pinch of salt”.”

Helpful Report

Posted 4 years ago

“Shocking delivery service, took 2 weeks to get garden corner sofa set, received the set without a sitting pillow. Useless customer service, disappointed customer. Think twice before placing an order with these guys. I would not recommend this site to anyone . AVOID”

Helpful Report

Posted 4 years ago

“Really disappointed with the level of customer service and the (non) delivery. Pre ordered on the site and once back in stock had to chase customer service 6 times before getting contacted by the courier. The courier then failed to deliver on the agreed date twice and ended up having to go get the item myself from the warehouse. Was not reimbursed for the hassle and will not be purchasing or recommending this site to friends and family.”

Helpful Report

Posted 4 years ago

“The issue was more with the product manufacturer. Only part of my greenhouse arrived in the delivery and I had to spend a day chasing down what was missing part by part with manuals. I have had to wait nearly another two weeks for the rest of the order-let’s hope the rest of it arrives this time and doesn’t waste more of my time.”

Helpful Report

Posted 4 years ago

“Mercia summer house , worked out great , many thanks. Regards Dennis”

Helpful Report

Posted 4 years ago

“I am very pleased with my sun house now its up , your floor and roof could do to be made of ply as opposed to the pressed stuff that they are made off, a bit was chipped but i sorted it out , also the frame units glass could do to be fitted with sealer all round to stop them shaking about. apart from that very good for the money. the delivery was excellent, was out today sitting in it with the sun out. Best regards. Dennis De'Athe/ near Melrose/ Roxburghshire .”

Helpful Report

Posted 4 years ago

“A lot of sites offer price match, but beware not all honour the promise. Gardenstreet do and I not only got a bargain, but an excellent friendly service. I will definitely use them again.”

Helpful Report

Posted 4 years ago

“Still awaiting my delivery for my order. No updates on when it will arrive. Same excuse that the shipment is delayed. Purchase was made as it was meant to be a 10 day delivery. Almost a month and still nothing. Very poor!!!”

Helpful Report

Posted 4 years ago

“We are so glad to have found this company. We shall certainly use them again and recommend them to friends. The fence we ordered was perfect - first class and exactly as described. The staff were very helpful and very pleasant. In this time of covid did not have to wait very long for delivery. A bonus was the delivery company as well, cheerful, helpful and friendly. Thank you to the staff and delivery company.”

Helpful Report

Posted 4 years ago

“Absolutely terrible. Ordered a shed, which arrived with no fixtures or fittings. Had to constantly chase up emails to them as they wouldn’t reply. Eventually the fixtures and fittings arrived, booked a day off work to erect the shed to find that there were also three panels missing. My partner rang to request a full refund, they said they would email and arrange a refund and collection of the shed. Still waiting for that, so I will probably have to chase up again. Would never recommend this place to anyone.”

Helpful Report

Posted 4 years ago

“Not received it yet and has been delayed now”

Helpful Report

Posted 4 years ago

“Excellent Product and Service”

Helpful Report

Posted 4 years ago

“Totally incompetent. I can understand dalays with orders in this environment, but to be told that my delayed order had then been lost after it been despatched and then for my order to be cancelled after I said I was happy to wait for a delayed delivery (apparently due to my email being 'misread') is absurd.”

Helpful Report

Posted 4 years ago

“I was disappointed when our shed arrived, damaged and the work man ship is very poor, sent photos and evidence to garden street. They replied with tell me what parts are bad and we will replace... basically needed a new shed as so many panels were involved. As we had booked time off work we had to repair and mend the shed ourselves. Garden street were not very interesting in the problems we had. Very sad that the company is happy to take your money but the customer service is very bad.”

Helpful Report

Posted 4 years ago

“Took one week after ordering a gazebo it was out of stock totally unacceptable practice. Why does it take a week to inform their customer they actually don't have the item having already taken the money!! Be aware of this companies dodgy deals never again will we use them”

Helpful Report

Posted 4 years ago

“Great Product - good comms - excellent service. Recommended to all. Thankyou.”

Helpful Report

Posted 4 years ago

“Only thing I would say that could be seen as a negative hence 4* no holes were pre drilled . I had a drill so no problem . Also had to treat wood as soon as built (according to paperwork) I had some Ronseal so that was ok . But if I hadn’t of had these things it would have been harder work. Needs 2 to build . Delivered nice and early , the driver was great . Happy so far with product”

Helpful Report

Posted 4 years ago

“I find it completely unacceptable that Garden Street should be asking for reviews of a product yet to be received. They know the delivery date and therefore should not ask for a review until at least 2 weeks after delivery.”

Helpful Report

Posted 4 years ago

“Ordered a garden lounge set and coffee table in February, cushion was marked and coffee table broke, still waiting for replacement now. Offered no compensation, and still have no delivery date. AVOID”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,588 reviews