Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,628 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Having had delivery of a modest log store to help me tidy up my garden I was left with the pallet on which it was delivered. The delivery driver wouldn’t take it, recycling centres don’t take them (assuming you can get it there in the first place) and companies that want pallets won’t come and collect just one. I complained about this to Garden Street asking them to collect it from me, and after not receiving a reply first time, I chased it up and was told it is my responsibility to dispose of packaging including pallets. So before you order anything from Garden Street I would advise you to check whether you will be left with a pallet. A not very happy customer. April 2021”

Helpful Report

Posted 4 years ago

“Shed ordered end of March with lead time 10/20 days. Not actually being delivered until wc 31/5. Plenty of apologies no compensation offered”

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Posted 4 years ago

“Garden furniture arrived within the delivery window. Good quality and very happy with it”

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Posted 4 years ago

“No communication, almost impossible to get hold of anyone , and when you do only get a run about and false promises, Then asked to write a review when your product is 1 month overdue Taking payment for items not in stock with false delivery hopes is the online Equivalent of taking candy from a baby”

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Posted 4 years ago

“Happy with the bench,would recommend this product to anyone.delivery was on time.”

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Posted 4 years ago

“Never arrived, poor (as in none) communication from seller following several emails chasing and asking for update. I am reasonable and if I had been kept informed it would have been sufficient as I get that things don't always go to plan, just let your customers know!! To pay for something, and then not receive it within the specified delivery window and then have to chase with no response or explanation is not acceptable. Raised a dispute with Paypal and received refund. The Would not recommend based on the experience I have had..”

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Posted 4 years ago

“Wrong item received, proof sent and poor communication since. Promised a courier to collect the incorrect item but not heard anything else despite chasing?”

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Posted 4 years ago

“Very good - Would happily shop with garden street again. Fab quality”

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Posted 4 years ago

“I haven't received the item yet so ask me again at a later date.”

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Posted 4 years ago

“Really pleased with the triple bin store and excellent customer service when a part was missing from the delivery, quickly resolved.”

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Posted 4 years ago

“The plastic vertical sheds are just the job. No problem with ordering even got the offer of similar ones that were already in stock. Arrived very prompt lovely.”

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Posted 4 years ago

“Metal garden shelving great value. Prompt delivery. Easy to build. Would recommend.”

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Posted 4 years ago

“Good quality product, good customer service, delivered on time. Would certainly (and did) use again and recommend to friends.”

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Posted 4 years ago

“DON'T BE TEMPTED TO DEAL WITH THIS COMPANY!! I ordered and paid for "In Stock" garden furniture (value almost £600) and was given an estimated delivery of between 10 & 20 working days. When nothing arrived I telephoned Garden Street and was told they would check with their couriers and ring me back later in the day. I subsequently received an email stating "We are currently looking into the delivery of your order ..." Next day I telephoned once more but was fobbed off with "the manufacturer is very busy and we are having difficulty contacting them". When I telephoned the manufacturer directly they answered my call after two rings and informed me that the products I had ordered were out of stock and had been for more than two months. So Garden Street took my money for six weeks when there was no prospect whatsover of them fulfilling my order which is at best dubious practice and at worst an offence under Section 16 of the Theft Act 1968 (obtaining a pecuniary advantage by deception). I cancelled the order and obtained a refund. I have awarded one star for refunding my money promptly.”

Helpful Report

Posted 4 years ago

“Excellent communications. Delivered before the forecast date. Recommended. Very pleased with Kettler product, well made and packaged for transit.”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“Good service from start to finish”

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Posted 4 years ago

“I had 2 of your metal bench they both had marks on them not good l had sent photos”

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Posted 4 years ago

“Delivered within timescale specified when ordering, despite the difficulties of a Pandemic.”

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Posted 4 years ago

“This company is a joke. Delivery times are made up and they are not quick to solve any problems. I ordered a shed as the time quoted was quicker than other companies and to date I have not received it. It’s now 2 weeks later than the estimate of 4 weeks and could take a further 2 weeks. I would not order again as totally unreliable. I am looking to seek my money back.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,628 reviews