Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a pre-order for an item. Money was taken immediately, item supposedly dispatched a couple of weeks later but never arrived. No further communication, no response to emails, finally telephoned to be informed that it was lost in transit. Requested tracking information and courier documentation but none provided. No more available in stock so cancelled the order. No quibbling on refund and money returned immediately.”

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Posted 4 years ago

“Well happy for my purchase. Looks really nice 👌. Hours in it with peace & quiet. Love. it”

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Posted 4 years ago

“Very happy with the shed and the delivery guys was very helpful and polite.”

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Posted 4 years ago

“The shed had too many nails that had missed joists / battens therefor doing nothing. Poor quality control so 3*”

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Posted 4 years ago

“Great company to deal with, very prompt in arranging my delivery when it suited me. Would definitely recommend and shop with them again.”

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Posted 4 years ago

“I have already done a review ring me if you have not recieved it on 07809692940”

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Posted 4 years ago

“Happy regarding the service provided by Garden Street reerring to the initial order and delivery updates. However, the Rowlinson 6 foot panels supplied were quite flimsy and one panel was damaged. The pre-painted panels were not adequately covered with a patchy appearance. Therefore I dodnt think the product was worth the price . Overall an average acceptable experience”

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Posted 4 years ago

“Won’t shop here again. Ordered a bench on 12 March - now 17 April and still not arrived, no update, not possible to reach anyone on the phone, no reply to online enquiry. Just terrible and concerned about the money I’ve spent and wether I’ll ever receive my goods! Worst shopping experience in a long time - recommend you shop elsewhere!”

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Posted 4 years ago

“Damaged item on delivery after phone calls and emails false promises still no satisfactory outcome to rectify Bought item from you but you waiting on manufacturers response? Your problem own it you had the money Will not use again and will pass on my experience of your company to other people”

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Posted 4 years ago

“Happy with our product looks lovely, only wished that courier could have let us know when they where going to deliver”

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Posted 4 years ago

“The product is fine but the order/delivery experience was anything but. Very poor communications and little proactive engagement”

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Posted 4 years ago

“recieved my shelter logic green house in about a week which was very good , every thing is all good thanks.”

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Posted 4 years ago

“Still waiting”

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Posted 4 years ago

“Bought a goof quality sun lounger from Garden Street. It arrived promptly and was in un-damaged condition. The outer packaging was rather modest and crushed in one corner but it had come directly from one of their suppliers. I let Garden Street know and they were appreciative of being told. Their system of going on a waiting list for stock returning to availability worked well. Overall, I have a good impression of them.”

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Posted 4 years ago

“Product arrived on time by a lovely helpful friendly delivery driver who drive the truck as close as possible to my allotment plot (I bought a shed for my plot) and put it on the plot. Shed was reasonably easy to assemble (instructions a little confusing) but is now up and painted and I couldn’t be more pleased.”

Garden Street 5 star review on 15th April 2021

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Posted 4 years ago

“We are very satisfied with the quality of the wood bistro garden set. Highly recommend it.”

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Posted 4 years ago

“Very happy with our purchase. Kept in the loop the whole way and happy with the product. Very sturdy item and clear instructions”

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Posted 4 years ago

“Excellent product, very good delivery times. Good packageing”

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Posted 4 years ago

“Shed delivered on time. All bits there and went up very easily. Looks great - all twinkly lights on it, shelves added inside. Beer mat decorations ! 😀”

Garden Street 5 star review on 14th April 2021

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Posted 4 years ago

“I bought a Keter garden shed. The order was sent to Keter who then communicated directly with me. It was excellent service.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,588 reviews