Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and fast service no complaints here.”

Garden Street 4 star review on 23rd May 2019

Helpful Report

Posted 6 years ago

“Product arrived with one faulty part which had a crack all down one side, contacted customer service who responded promptly within 24 hours. Faulty part identified with supplier and a replacement was received 1 week after first delivery. Overall satisfied with service.”

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Posted 6 years ago

“delivery originally delayed but prompt when conformation received. Product good value for money but definitely needs two people to assemble, Instructions clear although slightly difficult if erecting n different format than the booklet. Overall good value for money.”

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Posted 6 years ago

“Very helpful. Prompt delivery”

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Posted 6 years ago

“A good product , however pre drilled holes would have helped with assembly, the roof would be better with a centre support to add strength, but serves the purpose to store logs in.”

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Posted 6 years ago

“Good fencing product for the money (Palisades fence). Delivery very quick and efficient at no extra cost. Very happy, would recommend.”

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Posted 6 years ago

“The item was received on the day and within the allotted time line, delivery driver extremely helpful. Product components and hardware all correct, some attention to detail could have been better within the production line operation of ensuring screws and staples of attaching components together were straight, level and not protruding, this was corrected prior to assembling. The construction of the item takes a minimum of two people with DIY experience, time taken was four hours total, finished item looks great. We have decided to paint, please see attached pic.”

Garden Street 4 star review on 16th May 2019

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Posted 6 years ago

“Good - the service and delivery were good. I am happy with the experience.”

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Posted 6 years ago

“Good clear information, sales and service. They did, however, misinform me, before I made my purchase, that the pergola would include fixing bolts - what the item included was fixing 'pins' for pinning down into grass. A small issue, but nonetheless a tad disappointing. Did not receive the promised message saying when the delivery was due. Otherwise great service and product”

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Posted 6 years ago

“Purchased the LG Milan 4 seater Dining Set, quality and comfort excellent BUT poor delivery service, was let down twice on scheduled delivery dates, hence only 4 stars.”

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Posted 6 years ago

“Product arrived before website said it had been sent. Ok because I happened to be at home. Well packaged and straight forward to fit although 2 persons almost essential. Very pleased with product and service”

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Posted 6 years ago

“Delivery was on time. Easy to follow instructions to set up the wormery. Worms settled and happy although did expect two bags of worms. Hoping these feel at home soon and increase in numbers.”

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Posted 6 years ago

“The planters look beautiful, really pleased with them. The only criticism was that no one contacted me to arrange delivery as mentioned on your website. I arrived home to find them on my driveway. Anyone could have taken them. And there was not even a card through the door or an email to say they had been delivered.”

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Posted 6 years ago

“Bought a playhouse for grandkids. Delivery was longer than indicated and there are a couple of missing components. The unit comes from a third party so this could explain the delay although still longer than expected especially with the missing parts still to be delivered hence not fully built yet. The price is competitive and the kids love it but not fully made yet”

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Posted 6 years ago

“All processed and communication good from Garden Street. Delivery not so good at all but I don't think Garden Street were responsible for this part of the transaction”

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Posted 6 years ago

“Having had some poor service from another firm, it was a breath of fresh air to deal with Garden street. The only comment I would make, was that information about exact delivery was hard to find. In the end delivery was made unannounced. Fortunately I was in at the time.”

Helpful Report

Posted 6 years ago

“The ordering process was quick and easy online. The price was good and we knew delivery would be fairly swift. It stated that a courier company would contact me to arrange a delivery date. In fact I came home one day to find it had arrived and been dumped on the drive. Not ideal! The gazebo looks great but we did need to get the manufacturer to supply some additional pieces. We had some incorrect pieces in the package. But overall we are pleased with our purchase.”

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Posted 6 years ago

“Good service pleased with everything order arrived in less than a week.”

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Posted 6 years ago

“Product delivered incomplete so refused to accept. Phoned company who looked into what had happened and I received delivery the next day. Customer service polite and helpful and very pleased with the product.”

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Posted 6 years ago

“I can’t say much as I had no cause to actually contact Garden Street. I only used the online order page. All ok with the order though. Delivery was estimated as 7-14 days. Package arrived within 3 days.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,488 reviews