Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,488 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,488 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good shed, flimsy but structurally sound. Really like the skylight roof”

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Posted 5 years ago

“Good speedy service from Garden Street and very satisfied with the garden furniture. Only concern was not being given any indication of delivery date by the carrier - fortunately it was delivered when we were at home.”

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Posted 5 years ago

“Customers Service spot on”

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Posted 5 years ago

“Beautiful designed Wendy house, although some parts were missing but it was easier to buy the window hinges than to wait for them to send them as it was my daughters birthday the next day. But all in all, great design, sturdy wood and looks beautiful”

Garden Street 4 star review on 19th July 2019

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Posted 5 years ago

“Ordered the Rowlinson wooden arch with planters. Delivery was on time and my online enquiry was answered promptly”

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Posted 5 years ago

“I have now finished construction of my Salisbury Arbour. I was initially concerned because of the poor condition I received the two packages off the delivery vehicle. I know this is possibly not mainly down to the supplier, but a result of poor handling in transit. However, the flimsiness of the packaging did not help. The item was only wrapped in polythene and the contents of the package containing the screws and nails etc. had been torn and the contents floating freely within the package. It was with some concern that I carried out an inventory check, and there were some missing parts which fortunately I was able to replace from my assorted spares. There are times when I curse cardboard packaging, but in this instance perhaps more substantial packaging would have been appropriate. I assembled the whole structure on my own but the instructions do identify this as a 2 person job. The assembly instructions were ok but could be improved upon. For instance, the central rail of the seat and back is supposed to be fitted after the rails have been secured to the two side panels. This means the assembly has to be rolled over to fit the screws or you crawl underneath it. I assembled both sets of slats using the centre rail and then fitted them to the two side panels. The back trellis panel was cracked in one corner (transit damage?), but I managed to install it, hiding the damaged area. I also assembled all the roof parts including the barge boards and finials, and then fitted it as a unit over the assembled base. It was a bit heavy but I loaded from the side, rolling it over the frame and the rafters slotted home perfectly, job done. I would suggest a slightly larger pilot drill for the top four securing screws though, possibly 3mm, as the screws did take some real effort to force home, and a power screwdriver is a must. On the whole am really pleased with the finished structure which is now sitting proudly in my garden, opposite the fish pond.”

Garden Street 4 star review on 16th July 2019

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Posted 5 years ago

“All arrived safely and was straight forward to assemble. Good to include additional screws as so easy to lose if one falls on the ground. Only criticism was the enormous amount of bubble wrap and other plastic packaging, with no indication whether any was recyclable.”

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Posted 5 years ago

“Very pleased with my Glendale Venice gazebo. Saved at least £50 from the garden centre or Amazon. Quality good my only quibble is that I had no notification regarding the delivery. I was out on the day but fortunately a neighbour has my key and took the gazebo in.”

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Posted 5 years ago

“Overall I am pleased with the service from Garden Street. The products arrived promptly and as advertised. I didn't like having to provide my payment details before I knew the shipping cost (and, hence, the total cost of my purchase). That is quite bad, and it would put me off shopping with Garden Street again if I could get the products I need elsewhere.”

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Posted 5 years ago

“Good products and arrived on time. Thanks.”

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Posted 5 years ago

“Good price, reasonably quick delivery and as described, but I wasn't notified of despatch, nor did I receive any tracking details. Fortunately someone was home at the time of delivery.”

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Posted 5 years ago

“we are happy enough good quality 1 damaged panel replaced but did find one more with a fault on one of the other panels what leaves a slight gap what you can see through.apart from that ok. Will probably order more soon.”

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Posted 5 years ago

“So far I have been happy with the service. However a review is a little premature as we are still looking to finalise a delivery date for my purchase. I look forward to hearing from you. Kindest, Isobel”

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Posted 5 years ago

“Mini store shed arrived on the planned day but very late in the day. Shed is not brilliant quality. Was quite easy to assemble although there are gaps around floor level even though it is on a concrete base. Would use this company again should the need arise.”

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Posted 5 years ago

“Had to return an original item due to damage during transit but this was processed quickly and a replacement sent out immediately.”

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Posted 5 years ago

“My daughter who I bought this for was happy with the delivery she was able to track where they were. They delivered on time. Unfortunately due to weather it’s still in the shed.”

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Posted 5 years ago

“Pleased with the product - arrived promptly”

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Posted 6 years ago

“All very efficient”

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Posted 6 years ago

“Very pleased with the arbour seat. Easily assembled and looks good.”

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Posted 6 years ago

“Ordering was very easy, however I didn’t receive any information from their carrier. When I contacted them they were helpful and the arch was delivered the following day.”

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Posted 6 years ago

Garden Street is rated 4.2 based on 7,488 reviews