Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,649 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I live on my own I had emailed to request that the shed be taken down the side of my house into my back garden or if that wasn’t possible to give me a different delivery date when I could arrange help. I was very annoyed that the delivery guys didn’t even ring the doorbell and just dumped the shed, propped against my front porch, shoving the delivery note (which should have been signed) through my door. Yet I had taken the day off to be there! Upon inspection two large panels are faulty and need replacing and I understand I have to arrange disposal of the faulty ones. The women in customer services are very friendly and obliging but the delivery and product are disappointing.”

Helpful Report

Posted 6 years ago

“Extremely disappointed with the customer service. It has now been three weeks since we placed our order and we have still had no communication to tell us when our shed will be delivered. We will wait a further 48hrs to see if anything happens and then cancel our order and find a more reputal and reliable supplier!”

Helpful Report

Posted 6 years ago

“I have had 2 deliveries from this company. On the first delivery of lawn edging only 2 of the 3 parcels turned up - both the company and the parcel delivery blaming each other. The company did offer to send out a new parcel but this also took several days so my whole order took 2 weeks. On my second order the two bags of topsoil I ordered came with no problem but the 2 bags of bark mulch never arrived. This company do not seem to understand a simple email stating that something hasn't arrived - claiming it has, when actually that was a different item. They then offer to credit you back but give you less money than they should do. Their products may be good but I would not order from them again because their delivery and customer service is dreadful.”

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Posted 6 years ago

“All very efficient”

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Posted 6 years ago

“Online shopping was easy enough and I got to choose a delivery slot which was convenient. When the delivery truck arrived late with no notice given. The Play House was not packaged together. The driver did not have a trolley and had I not carried the parts into the back garden with him I'm not sure weather he would have just dropped them in front of the house.”

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Posted 6 years ago

“Very pleased with the arbour seat. Easily assembled and looks good.”

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Posted 6 years ago

“Only erected it today but looks really good looks like it will.last longer than others Ive had”

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Posted 6 years ago

“Still waiting for order , told checking carrier , only to find out of stock and now have to wait until the week of 5th July , ordered 6th June , what would have happened if I hadn’t chased my order ! Delivery was 5days . No mention on website that not in stock !”

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Posted 6 years ago

“goods arrived when they said they would”

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Posted 6 years ago

“Fantastic items in just the colour we wanted. Very easy transaction - ordered over the weekend and delivered on the Tuesday. Would recommend and will use them again.”

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Posted 6 years ago

“Good except one packet of screws missing”

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Posted 6 years ago

“Excellent prices and super fast delivery. Will definitely use again.”

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Posted 6 years ago

“The quality of wood is good. But it was difficult to assemble as it was hard to get screwdriver in position to drive screws home. Plus, no pre drilled pilot holes. Had to make holes on slight angle in order to access the screw head.”

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Posted 6 years ago

“Order this item for my glenvile gazebo and fits really well very pleased. Delivery was very prompt and item arrived in excellent condition would use garden street again.”

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Posted 6 years ago

“From the quality of the paint to the efficiency of the delivery, I’d definitely recommend! I’ve used Cuprinol in the past but this is much better value and quality”

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Posted 6 years ago

“Article was as required and arrived quickly”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“Horrendous service - would not deliver on a Saturday without an additional £42 being paid despite the product being £500. The only reason I actually got a call from the carrier was because I chased the order. Extremely disappointed as order a product for a huge family reunion and it didn’t arrive. No offer to waive the charge or even try and help.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your reply. Our delivery lead times are advertised as working days, of which your order was delivered within. Working days unfortunately do not include the weekend. On this occasion the extra charge was offered so that you could receive the item on the Saturday. Whilst we appreciate the inconvenience caused by not having the item for the event the order was delivered within our estimated lead time displayed online. If you have any questions or queries please feel free to contact us. Kind Regards. GardenStreet

Posted 6 years ago

“Ordering was very easy, however I didn’t receive any information from their carrier. When I contacted them they were helpful and the arch was delivered the following day.”

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Posted 6 years ago

“A very helpful company, selling at very competitive prices.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,649 reviews