Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,817 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,817 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 24th August 2026

420

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a bar through garden street but all communication about delivery was through another company who was supplying the item. Despite emails and telephone calls, I couldn’t contact the company and on the day of delivery they were 4 hours later than the time they stated in their text. Very poor service. The bar has not been assembled yet so can’t comment on that yet!”

Helpful Report

Posted 5 years ago

“I placed an order for a WILARM - garden dining/armchair. Because their supplier let them down twice by sending broken chairs & requesting me to repack the pieces & wait in for their collection, it took over a month to get my money back & find an alternative chair”

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Posted 5 years ago

“What is the point of sending me a review when I haven't received the goods, not even a confirmed delivery date which seems now to be the responsibility of the delivery company. They have has my money for some , offered me a refund due to delays, but since I chose to wait the only communications have been to answer me when chasing. I accept there have been issues but not that I am not kept informed.”

Helpful Report

Posted 5 years ago

“Unfortunately my experience shopping at Garden Street has been unsatisfactory up until this point due to the following reasons: > Website quoted 7/14 days delivery on in stock item - Customer purchased item and received no response for 2 Days - Then sent code via email to book delivery date - First Delivery date available was over 5 weeks away (not 7-14 days quoted) around the 7th July > No contact available so disappointed as already paid out by this point and so booked a slot on the 7th July then booked a precious days holiday off from work and waited patiently > On Tuesday 6th July ( 5 weeks later) at around 5pm I received a short telephone message telling me that my delivery would not be arriving the following day - No reason given just a blunt comment telling me my delivery would now not happen for a further week and had been moved to the 14th July > Tried to call before 5:30pm and find out the real reason for postponed delivery but conveniently could only get an answer phone as they had left for the day! > Disappointed and frustrated as it was so late in the day I was unable to cancel a precious days holiday as well and was also upset at not receiving my purchase > Sent an email to the supplier (Shire) it rebounded and then a text message to the contact number used to inform me that i would not be receiving my delivery - I have still not recieved a response as I am sat at home wasting a days holiday > Not sure still why my purchased product has been delayed (probably blame Covid) seems to be the convenient excuse but suffice to say did not find the experience so far that professional > Need to try and make arrangements again now for the 14th July Delivery but have no holiday left to take uneccesarily and just hope the Goods arrive to a high standard and with no further issues!”

Helpful Report

Posted 5 years ago

“Lovely garden table but only received three legs so not usable”

Helpful Report

Posted 5 years ago

“Swing chair - Poor packing of product leading to items broken and missing parts. Back rail on seat snapped in two pieces (in picture covered in brown tape so we could assemble it) Cracked arm rest Missing bolts and washers”

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Posted 5 years ago

“Accepted order but were unable to deliver”

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Posted 5 years ago

“Customer service responses are polite so i've given 2 stars in line with the rating that Garden Street ask us to use. However I would prefer to give 1 star. The rest of the service is very poor. Items were in stock at point of ordering with max 28 day delivery time. Ordered early May. Repeated communications and questions, order moved to "dispatched" status but have been told today that the items are not in stock or available due to a stock 'misallocation' and that the delivery timeframe is indefinite. Refund offered which i have taken up. Fundamentally not a good enough service and over a month wasted on our garden project.”

Helpful Report

Posted 5 years ago

“Item arrived damaged had to call 6 times before any thing got done, told we will sort it out and call or email you, they never do, eventually got money back, very poor customer service.”

Helpful Report

Posted 5 years ago

“From reading the reviews, It seems as if delayed delivery is an issue with this company. Order for a shed placed on 16 April 2021. At that stage, I was notified that the product would be 'released' on 29th April 2021, and I could expect 3-5 Working Days Delivery. I had building work scheduled based on this promise. Today is 8 June 2021 and the shed still has not arrived! I have been told it is because of shipping delays on the supplier's side. I had one call from their supplier at the end of April saying the delivery would be delayed. Then nothing. I have emailed Garden Street several times for updates. They write nice emails and make it sound like it is not their fault, and they keep offering a refund if I want it. But I got a good deal so I don't want a refund - they know that. I want the item that I purchased, which is now six weeks overdue and with enormous inconvenience. Why should I have to keep chasing them? I don't even have their supplier's contact details. I asked Garden Street for a discount voucher for the inconvenience and have been told to contact them when I see something else I want to buy. Frankly, they should give me a discount on this item that I purchased in good faith.”

Helpful Report

Posted 5 years ago

“I ordered two items. One arrived very quickly, the other didn’t arrive. When I rang up about it, member of staff did not seem particularly interested and claimed that it was less than the agreed number of working days since the order. She was wrong about this, but didn’t apologise when I pointed this out to her. She claimed the item was on its way to me, but she couldn’t get the tracking information to work. She promised to ring the warehouse later that day. She rang me back much later to say that the item had got lost. She arranged for a new one to be sent out. This came quickly, but without any communication. It just turned up one day. It was lucky we happened to be in. I haven’t finished putting the composter together, but it looks as if two bits are missing.....”

Helpful Report

Posted 5 years ago

“Longest lead times ever. Really disappointed. Waited for months for the item to turn up. In the end, I gave up and went elsewhere. On the positive, the refund came through quickly.”

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Posted 5 years ago

“I can't write a review as I'm still waiting for my order which is taking forever.”

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Posted 5 years ago

“Haven't got my garden seats yet and I'm sure they'll be lovely, but delivery is appalling. Not appeared within there stated time and then still not appeared after chasing, twice. So, they need a different delivery company! They themselves were helpful on the phone. I suspect it's out of their hands.”

Helpful Report

Posted 5 years ago

“The main reason for ordering via Garden street was the promise of quick delivery. It has only become apparent, after me chasing, that the promised delivery time is totally untrue. Really frustrating and had I known I would have bought elsewhere.”

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Posted 5 years ago

“Ordered garden furniture and was told delivery would be in 7-14 days. Two months later it has only just arrived. I wasn't given any updates until I contacted Garden Street directly, and then ended up calling them every week to see if it was back in stock yet, Garden Street staff were always courteous and helpful and the problem was clearly with the suppliers, but they could have been more proactive - and should have updated their delivery timescale on the website. When I asked whether I would receive any compensation for the delay they told me to contact them if I wanted to make a purchase in the future and they would see what they could do. Not a particularly great incentive to shop with Garden Street again!”

Helpful Report

Posted 5 years ago

“arrived damaged,parts missing,didn’t want to accept it was there fault,long delivery time and still waiting for replacement parts over a week later!not a happy customer and won’t use again.”

Helpful Report

Posted 5 years ago

“My order was pre order for 14th may now it is 23rd may. Still no word from garden Street when I can expect it or reassurance that it is in your thoughts.”

Helpful Report

Posted 5 years ago

“Delivery 8 weeks to be delivered once in stock far from impressed. Not yet arrived”

Helpful Report

Posted 5 years ago

“Ordered a garden arch only half turned up. After several emails still no sign so asked for a refund. Return courier company was very quick however after a week still no sign of a refund so another email sent. I’ve now been fully refunded. I would have given 1 star but the lady I spoke to on the phone was very apologetic hence the extra star.”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,817 reviews