Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,400 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,400 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived damaged,parts missing,didn’t want to accept it was there fault,long delivery time and still waiting for replacement parts over a week later!not a happy customer and won’t use again.”

Helpful Report

Posted 3 years ago

“My order was pre order for 14th may now it is 23rd may. Still no word from garden Street when I can expect it or reassurance that it is in your thoughts.”

Helpful Report

Posted 3 years ago

“Delivery 8 weeks to be delivered once in stock far from impressed. Not yet arrived”

Helpful Report

Posted 3 years ago

“Ordered a garden arch only half turned up. After several emails still no sign so asked for a refund. Return courier company was very quick however after a week still no sign of a refund so another email sent. I’ve now been fully refunded. I would have given 1 star but the lady I spoke to on the phone was very apologetic hence the extra star.”

Helpful Report

Posted 3 years ago

“Unable to review purchase as still waiting for item to arrive. Went past the estimated delivery timeframe and so I had to chase up and was told it could be up to another month. It would have been better customer service if someone had contacted me to let me know that the order was going to be delayed rather than me keep looking out for it when in fact it had never even been despatched. Hopefully will be able to provide good review of purchase - once it turns up!”

Helpful Report

Posted 3 years ago

“Thanks for your email, but it seems a bit strange that you have taken my money and the goods won't be delivered for another 23 weeks!!!! Very poor delivery times and you can't put it all down to the Nora Batty virus!!!!! Cary Barnes”

Helpful Report

Posted 3 years ago

“Ordered four picnic benches, two arrived in good condition, one arrived damaged but luckily all the pieces were there, one arrived missing the bench seat and legs pack (1 of 2). Delivery driver said he would be back the next day with the missing pack. No delivery. Contacted Garden Street to say the bench and legs pack was missing and they said they would send one out. Nothing has arrived, three weeks later and another two emails have been ignored. Still waiting ...”

Helpful Report

Posted 3 years ago

“After ordering from Garden Street and paying in full I was given a delivery date which was initially acceptable. However I then received an email saying that my item was delayed. I sent 5 or 6 emails and called but found that I didn't get a response or was not given the information I asked for. the item did eventually arrive many weeks after the original date. I did not receive any apology or explanation. Not massively impressed by the service to be honest”

Helpful Report

Posted 3 years ago

“still waiting on my order was due 26th April then delayed then took several phone calls to even get an answer and every time i was told i'd be emailed about it and then nothing happened.”

Helpful Report

Posted 3 years ago

“I can't review a product I've never received. No attempt to keep me updated, the due date comes and goes and then new dates come and go... Always down to me to chase up. Does nobody go through backorders and keep customers updated? Basic customer service lacking.”

Helpful Report

Posted 3 years ago

“Item ordered didn't hear anything for ten days, chased by email twice to be told item lost in transit and now out of stock Refund received promptly. Disappointed.”

Helpful Report

Posted 3 years ago

“5 weeks later still no item. Emailed twice and had no help at all. Want a refund”

Helpful Report

Posted 3 years ago

“The delivery was slow and not correct I had to wait for 50 per cent of the order to arrive and the store had no idea when it would arrive”

Helpful Report

Posted 3 years ago

“Product and price good. But the delays!!! Delivery time stated as 7-14 days but was 5 weeks- the delivery company seems to wait until they are coming to the area so held on to our goods for 2 1/2 weeks before delivering and there was nothing we could do about that. We live quite near London so not exactly the Outer Hebrides! So very disappointing service overall, our project very delayed because of it.”

Helpful Report

Posted 3 years ago

“When my builder went to erect it this is what we found . see below”

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Posted 3 years ago

“Product arrived with no screws no instructions and the wood on the back of the chair is split Very disappointed”

Helpful Report

Posted 3 years ago

“Waited 5 weeks. Item lost in transit twice, helpful customer service but they didn't manage to resolve it so asked for a refund because they seemed incapable of actually arranging t get it delivered as promised. Customer service not alwyas good at following up complaints with a reply”

Helpful Report

Posted 3 years ago

“Item was listed in stock, after over two weeks hadn't arrived, so messaged and told it takes 20 working days, not just 20 days. When it still didn't arrive after over 4 weeks (20+ working days). I messaged again. After a few days they responded with it will be another 4 weeks. So they took our money and still have not delivered our shed. I guess we'll see if it turns up at the end of the month or not. Wouldn't recommend.”

Helpful Report

Posted 3 years ago

“Disappointing regarding keeping me up to date and I am still waiting and struggling for an actual delivery date. We do have some other items to order once we receive the current one but unlikely we will re-order from yourselves”

Helpful Report

Posted 3 years ago

“I rang and checked the availability of the product I wanted to purchase and was assured it was in stock (as suggested online). I placed the order which had a 14 working day fulfillment. I had to chase several times to find out what was happening with the order - each time I was promised that they would find out and get back to me but they never did. I eventually found out that the item was never in stock (after they had sat on my money for a month). I did get a refund but overall less than impressed with the service. Beggars belief that modern online retailers cannot have a decent stock control system. The result is that I am now trying to buy garden furniture even later in the season which is almost impossible. Would not recommend Garden Street.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,400 reviews