Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,628 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,628 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought turned out not to be in stock but it wasn't until I telephoned to find out why it hadn't been delivered that I was told this. I was disappointed.”

Helpful Report

Posted 5 years ago

“In an update to the below; I finally received the missing part, which arrived all correct. However, when I built the bin store, I discovered the doors are either warped or the incorrect size as the left one doesn't close! Email garden street, with photos and asked to be compensated for this. "No.. We'll send another door" They now expect me to wait home for a 5th time between 0800-1800 with no offer of compensation. Compete joke of a company! Have opened a PayPal resolution and hope they will step in. I’m unable to give an accurate review of the bin store as following three deliveries, I am still not in possession of all the parts, therefore I’m am basing my one star review in the customer service received from garden street. I was advised I would be contacted by the courier to arrange a delivery time. I wasn’t. Luckily I was home when delivery No 1. arrived but I rejected this as it was visibly damaged through the inadequate packaging. The delivery driver stated this is a frequent occurrence. I was then informed a replacement would be sent (7-10 days delivery time) I was again told I would be contacted by the courier. I was not; I was simply told it would be arriving with less than 24hrs notice. I waited in 0800-1600 for this and when I opened the packaging, guess what? Another damaged part as well as two missing parts! Third time lucky and no contact from the courier whatsoever and returned home to find a package front and center in my doorstep. No attempt to conceal it, no attempt to leave with neighbors. You’d think after two previous delivery attempts, someone would quality control the package this time. Wrong. One of the replacement items is inexplicably the wrong size! I am still awaiting the correct part, with the usual 7-10 days delivery wait. I complained via email and asked to be compensated for the amount of time I’ve had to give in order to wait home for delivery of this item but my request clearly doesn’t even appear suitable for a reply as it’s been completely ignored. Instead, I received a one line email saying sorry. I can comfortably say I wouldn’t recommend buying from Garden Street to my worst enemy, and judging by the other negative reviews on google, it’s a wonder they’re still trading.”

Helpful Report

Posted 5 years ago

“Good product, straightforward assembly”

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Posted 5 years ago

“Very helpful staff and great little shed, well made.”

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Posted 5 years ago

“Delivered as promised. Easy to put up . Looks good”

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Posted 5 years ago

“Service excellent parts missing fully informed when they would come but product quality not great wouldn’t recommend it”

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Posted 5 years ago

“Great piece of kit easy to assemble Can’t wait for the summer”

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Posted 5 years ago

“There was a small issue with only half the item being delivered. However this was very quickly rectified with the minimum of fuss. Would I buy from them again - absolutely. The quality of the items are great.”

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Posted 5 years ago

“Wanted to buy a fire pit and called up to check they had stock. They checked this for me and said it was definitely in stock and it would be delivered in around 1-2 weeks. I received a text from the delivery company to let me know it was on its way and it was delivered 3 days after i ordered! I'm happy with the service i received and really pleased with my fire pit and can't wait to use it.”

Garden Street 5 star review on 24th November 2020

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Posted 5 years ago

“Great style, easy to assemble, sturdy and easy to clean. Alot of room to store things inside. Taupe colour goes well against green of the garden.”

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Posted 5 years ago

“Happy with the service from Garden Street. Goods arrived promptly but unfortunately I was out, then the courier (FEDEX) went and lost the package! Garden Street were brillante though and dispatched a replacement which also arrived promptly (via a different courier).”

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Posted 5 years ago

“Very pleased with the gates. Delivery was first class certainly recommend them.”

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Posted 5 years ago

“Very good communication - kept me informed of progress and delivered on time. My neighbour will be contacting you in the new year to order the same panels, Thank you”

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Posted 5 years ago

“Good website, straight forward checkout process, and delivered within a reasonable time”

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Posted 5 years ago

“Excellent, pleasant service and readily price-matched post order. Shame inclement weather prevents erecting the shed.”

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Posted 5 years ago

“Great greenhouse for the price.Delivered in less than a week although stated 2-3weeks delivery.Took about 8 hours to build on my own but took my time and read the instructions carefully,could have had a few words of explanation for some of the assembly even plenty of extra nuts,bolts ect so i was not to worried when i dropped some.Would recommend this greenhouse to any new gardener i am already using mine to protect plants for the winter.”

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Posted 5 years ago

“Through no fault of Garden Street we had to cancel an order. They were outstanding in their service giving a very quick refund without any debate. Would definitely order from these again.”

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Posted 5 years ago

“Excellent product and service - delivered on time (and delivery man kindly brought indoors rather than leave on doorstep) and product is as good as it looked online. Also price was better compared to other sites. Delighted!”

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Posted 5 years ago

“I made 2 calls to their customer service team to check on Protek shed stainer that I wanted to buy. Once before I bought and then again afterwards. On both occasions their staff were really excellent and clearly and quickly resolved my queries. The price I pad was excellent and postage free and, it arrived quicker than I expected. Absolutely delighted with Garden Street's quality service and support.”

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Posted 5 years ago

“Cushion box arrived earlier than expected, easy to assemble, had lots of rain cushions nice and dry. Would recommend.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,628 reviews