Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shed and paid in full 19TH April and still NOT RECEIVED, even though it says dispatched on the 1st May, only received 1 email after lots of emails enquiring where is was.... it is now 1st July and still no communication from customer services..... joke! What customer service! Never ordered from this company before but it looked a good website which worked well, unfortunately you can’t say that about the human side of this shambles of a company. WARNING ...... DON’T WASTE YOUR TIME OR YOUR MONEY!!”

Helpful Report

Posted 4 years ago

“Bistro set delivered in a bashed and torn state a week ago now. I immediately contacted by email as advised and sent pics of damage to chair. I am still awaiting a response after first email confirming my complaint. I do not call this good customer service.”

Helpful Report

Posted 4 years ago

“I have only two major regrets in my life: I listened to my friend when he said I wouldn't hurt myself jumping off a very high cliff into water, and secondly, buying this product. If this is England's answer to the flat-pack market it is no wonder IKEA has the market all to it's self. This product is over-engineered, over complicated and poor quality. It is also of smaller dimensions than cheaper and better models from B&Q, which assemble in a fraction of the time. I would go on, but I have too many cuts on my fingers from the sharp edges of the shed I bought from you and my fingers are too sore from trying to do up the 4 million screws and bolts that almost hold things together to bother. AVOID!!!!!!”

Helpful Report

Posted 4 years ago

“I’ve not received it yet Waited in a day a fortnight ago. Really poor service Please someone get in touch Jon Newton 07753987851”

Helpful Report

Posted 4 years ago

“My order has not arrived after 3 weeks. I e-mailed you and have not received a reply”

Helpful Report

Posted 4 years ago

“Sorry I can not rate your service has I haven’t received the shed yet, I was told it would be 3-4 weeks, and I ordered it on the 8th of June so that’s, only 3weeks tomorrow, but I haven’t heard anything at all, I don’t suppose you could check up the delivery date could you please ?”

Helpful Report

Posted 4 years ago

“Not impressed!! Paid £949 for goods supposedly in stock. Emailed them a week later as still showing as ‘processing order’. Email ignored so after another 10 days contacted them through Facebook, eventually told that the goods were in fact not in stock! Yes they refunded without question but they had my £949 for 3 weeks for goods they said they had got in stock when they hadn’t. They won’t answer the phone as they are getting a high volume of calls - I wonder why!! They ignore emails ... do yourself a favour and shop elsewhere.”

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Posted 4 years ago

“How can I write a review when I have not received the goods - for which I note you have taken my money.”

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Posted 4 years ago

“Item arrived broken! Not been resolved, still waiting for customer services #131017 (WEB131017)”

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Posted 4 years ago

“Still awaiting the delivery of my Suncast Kensington Six Horizontal Garden Shed. As order confirmation 6th June!!! ORDER #130940. Please phone me 01276 31738.”

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Posted 4 years ago

“avoid company at all costs , read reviews , they never get back to you but happily take money - had my money for 4 weeks no and no contact. Unable to speak to any one using covid as an excuse - can only email and and auto email states will `endeavour ` to get back to you in 5 days - trading standards only way forward from now - avoid, avoid, avoid”

Helpful Report

Posted 4 years ago

“Ordered a parasol nearly a month ago and still not turned up. Keep being told by email it will be delivered soon, but never is. Can’t get through to speak to anyone on the phone. Awful, avoid this company.”

Helpful Report

Posted 4 years ago

“Wrong gazebo turned up tried emailing Garden Street they did not help at all. Then was told it would be delivered and the wrong one picked up ...but no they collected the wrong one and did not exchange for the correct one. Then had to wait a further 7 days until the correct was delivered !! Haven't opened it yet we will tomorrow!!”

Helpful Report

Posted 4 years ago

“20 days after placing order for something that was due in 5-10 days and still no update from Garden Street. No idea whether to expect the goods or not.”

Helpful Report

Posted 5 years ago

“Order placed 1st June, advised 7-10 working days delivery. Still not received, no one answering phone & still awaiting answer to email I sent a couple of days ago. If item is out of stock this should have been advised at point of ordering!! Terrible customer service.”

Helpful Report

Posted 5 years ago

“Sold me an item they did not have, with modern computer programs it should be unacceptable to sell items that you dont have and take the money.”

Helpful Report

Posted 5 years ago

“This item has still not been received from the 4th June”

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Posted 5 years ago

“Item ordered has not been recieved after one month. Garden Street are not responding to emails and they are not answering the phone.”

Helpful Report

Posted 5 years ago

“Cannot comment I havn t received the product but rated you poor as you should know tthis”

Helpful Report

Posted 5 years ago

“Initially pleased despite not the easiest to put together, However, despite having very dry weather since we have had it and only a few showers, there are quite a few joints that are showing signs of rust. Contacted customer service and they would accept a return if fully dismantled and repacked!! or a derisory £25 refund to cover cost of paint!! Would not recommend”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,489 reviews