Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,785 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're very pleased with our funiture and the delivery was brilliant and the sales service was brilliant to”

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Posted 1 year ago

“Good communication about order and delivery which was within a few days. Very pleased with my table and chairs and cheaper than other suppliers. I highly recommend Garden Street.”

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Posted 1 year ago

“Ordered a small shed that was claimed to be on a 5 to 10 working day delivery. Price was good and the spec was what we were looking for. The shed was delivered late - it took 15 working days - and there was no communication about when it would be delivered. When putting up the shed, the instructions indicated some parts that hadn't been delivered. On further inspection and trial, the instructions were incorrect, but one of the panels didn't fit. They had sent 2 LHS panels and not a LHS&RHS. We notified that the panel needed replacing and wer informed that it would be 2 days to arrive. That was 1 week ago and we are still waiting for the replacement panel to arrive.”

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Posted 1 year ago

“I was very disappointed to realise that there was an element of deceit from Garden Street as when I purchesed the item online, it was said to be in stock and was expcting it to delivered within 5 working days at least. However, It took me exactly 1 month to get my Gaden set delivered. Very disppointed.”

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Posted 1 year ago

“No communication at all for delivery. Status only showed awaiting picking. Contacted them by their online chat, as was ordered 1st April still showed awaiting picking 8th April. I was told they would contact courier and they would inform me when they heard back. This was for a birthday gift, so a little urgency would have been much appreciated. However, item did arrive at 2.45pm (there needs to be better communication with delivery) checked item over, two things. Were missing, two tubes for the fountain to be able to function and 13 screws to be able to build. I contacted online again, was told to email them with items missing in which they would investigate then send the items. Told them it was not acceptable as this was for a birthday gift and was not prepared to wait any further, it had already taken 5 working days including date of order. I Was disconnected from chat and I have had to open a case with PayPal. Customer service not good. When I emailed them, I received an automatic response which said it would take a further 1-3 days for a response. This should have been dealt with immediately in the chat, by sending the missing items asap. Not impressed and won't ever use again.”

Helpful Report

Posted 1 year ago

“Be careful what your purchase turns up on. My small two seater bistro table and chairs turned up on a huge palette, the driver would not take it away and garden Street has left me to dispose they pallet as it’s down to me apparently?? This item was so small it could’ve been boxed and sent a few weeks ago from another company. I had the same make table for 4, 4 chairs, 4 seat pads and an umbrella or boxed. NO PALLET! They were unhelpful when I contacted them about the pallet. I am a lady on my own, cannot lift it and have no vehicle big enough to dispose of it. Would no use Garden Street again for this reason”

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Posted 1 year ago

“Very quick and efficient delivery. Kept well informed on order progress”

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Posted 1 year ago

“Excellent service. A competitive price and rapid delivery.”

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Posted 1 year ago

“Good service. Communication, and price.”

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Posted 1 year ago

“Minor issue resolved very quickly, very happy with the swing and quality of the product and after sales service. Would buy again.”

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Posted 1 year ago

“Great service Very happy with the product!”

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Posted 1 year ago

“Ok, but some screws missing. Had to purchase more, and when mentioned they said we should have returned it. So, I was expected to dismantle the pergola?? After 4 hours hard work I dont think so! Would not assist on this matter. We were 14 screws missing, but I will say overall the service was ok. Aftersales needs improvement.”

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Posted 1 year ago

“Patio furniture was easy to assemble”

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Posted 1 year ago

“Log store. Very good product. Timely deliverable. Easy to assemble. I painted mine before assembly. Looks very smart.”

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Posted 1 year ago

“We ordered a complete Garden Set online from Garden Street and the product was delivered free of charge and arrived on a pallet in perfect condition. It had come a long way from Cheshire to Hertfordshire. I would have given this 5 stars but the delivery date was notified to me and it was pure luck that someone was at home to receive this bulky item.”

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Posted 1 year ago

“The item I ordered has not arrived told it would be here today and not even picked from warehouse I would not trust that it will even arrive so suggest going elsewhere for your garden goods”

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Posted 1 year ago

“Great product (Log shed). Good delivery team, clear instructions and looks good once in place. Very happy.”

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Posted 1 year ago

“Arch exactly as described arrived when expected”

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Posted 1 year ago

“Great product, easy to put together, and professionally delivered.”

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Posted 1 year ago

“Friendly, helpful delivery driver. The log store is good quality, and reasonably priced given the amount of timber taken to build it . It was not quite as easy to assemble as I hoped it would be from what I had read in the online reviews. I would use Garden Street again without any hesitation.”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,785 reviews