Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,412 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,412 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 1st May 2025

404

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent ordered lifetime shed got it delivered on time, the reason I didn’t give 5 star is because after I ordered the price was reduced almost £300 so when contacted them they refused to make the adjustment, and was told to cancel the order which ,means it will be delayed for few days, just couldn’t be bothered, normally when I make request when the price gone done and it was not dispatched, the company happily would refund the difference is.”

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Posted 1 year ago

“I purchased my item.I was meant to receive a Free Bag ...after 6 emails,I am still waiting ....poor Customer Service, Unfortunately, they are not really Customer Services 😕 Finally, the Free Bag has arrived, thank you Garden St. I think the Customer Services are starting to improve..”

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Posted 1 year ago

Hello, We have not had any emails from you. The item you have purchased is a Gutter Kit which does not include a free bag. Kind Regards,

Posted 1 year ago

“Brilliant. From start to delivery. And so nice to talk to a human being when phoning.”

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Posted 1 year ago

“I ordered a flymo blade and it was delivered on time and exactly the product i required.”

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Posted 1 year ago

“Took the full 10 days until delivery , but extremely well packed and now just waiting for my grandchildren to drag my bbq round from one side of the garden to its new situation.”

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Posted 1 year ago

“First time customer - no problems with order so would happily use again .”

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Posted 1 year ago

“Never use this company. Be very careful with what you order, as the picture of what you might be buying may not be the item you want... Pictures of the item I wanted turned out to be not the item they were selling. Very unhelpful staff on the phone, told to have read the description better. Not to go by the pictures...”

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Posted 1 year ago

“Over the moon with my product. Would deffo recommend.”

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Posted 1 year ago

“Excellent products from Norfolk Leisure. Garden Street needed a reminder to send one of the two items but reacted quickly. Otherwise a good experience, worth dealing with again.”

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Posted 1 year ago

“Ordered LG Monza set with parasol online. Kept informed about delivery date and time. Order arrived promptly. Delivery driver was really good and took it through for us. First class service from start to finish.”

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Posted 1 year ago

“Excellent fast service will use again”

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Posted 1 year ago

“Absolutely love my table, great quality and price. From ordering to delivery great service. Thank you”

Garden Street 5 star review on 12th June 2023

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Posted 1 year ago

“Fast efficient friendly service”

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Posted 1 year ago

“Online ordering was straightforward. We ordered Monza Highback 4 Seater Dining Set, which was cheaper than other sites. Delivered on a weekend at no extra cost. David the delivery driver was very friendly and put our order exactly where we wanted it. Very pleased and wouldn’t hesitate to use the company again and have recommended them to friends.”

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Posted 1 year ago

“The on-line ordering was good & the bench was delivered on time - no problems at all. When the bench arrived a slat was broken, but his was replaced really quickly. Now the bench is assembled we are very pleased with our purchase. Thank you”

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Posted 1 year ago

“Fabulous customer service. Kept upto date throughout. From order to delivery. Arrived on time, fab delivery guys too”

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Posted 1 year ago

“I ordered the Palram-Canopia Sierra Patio Cover White. I received the item on May 13, 2023, and the box was opened and damaged during delivery. The delivery driver told me the box was damaged at the warehouse and asked me to check it. Careful inspection, there are some shoe prints on the film panel, and some metal brackets have moderate to severe dents and scratches in many places. The box should have been unpacked or returned, because some parts were not fully packed, and there were even a lot of gaps inside the box, causing the metal parts inside to dangle. Let the metal get scratched. I am asking to return the entire product for a full refund. The damaged shipment was picked up last Saturday, May 27, 2023 by Param. I emailed Garden Street asking for a full refund many times but they haven't given me any feedback yet. I have paid £1,175.00 but I do not have any refund.”

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Posted 1 year ago

“Would recommend this company to friends. Absolutely thrilled with my Arbour. Good quality product.”

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Posted 1 year ago

“I bought garden swing seat and cushions and knew that they were waiting for stock. The actual delivery was not as convenient as I would have hoped in that I did not know when it was going to be delivered. I was made aware that it was with TNT for delivery but not when. FedEx then delivered it on a day I was not in and they left a card with tracking information that did not work but a redelivery day that fortunately someone was at home. Putting it together was relatively straightforward but definitely needed 2 of us. It's lovely.”

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Posted 1 year ago

“Very happy with the aluminium Pergola. Easy to assemble. Sturdy and looks beautiful.”

Garden Street 5 star review on 9th June 2023

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Posted 1 year ago

Garden Street is rated 4.2 based on 7,412 reviews