Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Organics compost bin from you. It arrived a bit battered and the lid was well scuffed. Now I have no idea who beat up my compost bin Garden Street or the delivery agent. However as it is a bin that sits behind my shed out of site, I cleaned off the rough edges and bent straight the base and used it.”

Helpful Report

Posted 10 years ago

Dear Mr Austin, Thank you for taking the time to leave a review. We are disappointed to hear that your compost bin has been damaged in transit. We are always looking to improve on every stage of the order process, and appreciate your feedback in this matter. If you can call us at your convenience on 0333 577 1926 then we will be happy to look into replacing these damaged parts for you to help rectify this issue. Apologies for any inconveniences this may have caused, and we hope to be of assistance to you in the future. Kind Regards GardenStreet

Posted 10 years ago

“Great product, right price. Only let down was that it arrived damaged!!! But replacement was sent out same day. Thanks to all. David Worcester”

Helpful Report

Posted 10 years ago

Dear Mr Price, Thank you for taking the time to leave a review. We are glad to hear that you love our products, and were naturally disappointed to hear that one of these was damaged in transit. We are always looking to improve on every stage of the order process, and appreciate your feedback in the matter. Apologies for the inconveniences caused, and we hope to be assistance of you in the future. Kind Regards GardenStreet

Posted 10 years ago

“No problem with Garden Street who were attentive at all times and the quality of the goods is fine but the courier DX were beyond hopeless”

Helpful Report

Posted 10 years ago

Dear Mr Davies, Thank you for taking the time to leave a review and feedback. We are actively looking into this issue for you, and the standard of service given by the carriers in delivering your product. We appreciate that the level of service given by the carriers in this instance may reflect badly on ourselves. We are constantly looking to review and improve our processes, and appreciate the feedback you have provided regarding this delivery. If you have any further queries do not hesitate to contact our customer service team on 0333 577 1926. Apologies again for any inconveniences caused, and we hope to be assistance of you in the future. Kind Regards, GardenStreet

Posted 10 years ago

“Ordering was easy. After that, silence. No notification of product despatch or delivery, which seems pretty much the norm. Heavy goods left by Yodel in a really inconvenient place. Came in 4 separate packages, however one was not delivered and had to wait a few more days for it to be dumped in a similar place! Haven't opened the packages but a really disappointing experience once the order was placed.”

Helpful Report

Posted 10 years ago

Hello, Thanks for taking the time to leave a review. You should have been contacted regarding this, so we apologise for any inconvenience and at this stage are unsure why this was not the case. We will be passing this feedback on to our carriers and appreciate that the level of service they have offered on this occasion reflects badly on ourselves. We are always looking to review and improve our processes. If you do have any issues when opening the product, please do not hesitate to contact us (0333 577 1926 ) and we will seek to resolve them as soon as possible. Apologies again for any inconvenience, and we hope that we can be of assistance in the future. Kind Regards, GardenStreet

Posted 10 years ago

“I have mixed opinions. I am (so far) very pleased with the product, and at the time of ordering, I was very impressed with the service I got from the company, and the fact that someone bothered to phone me back - twice, in fact, with an update. That was very good customer service, and I appreciate it. However, there are two aspects that made me very unhappy. The first is with the delivery so some of my comments relate to CityLink, not to Garden Street. CityLink told me they were going to deliver on the Thursday which was no good for me. My conversations with Garden Street said they could not change it to Friday, so he would pass on instructions as to where to leave the item. What actually happened is that they wouldn't leave the parcel without it being signed for. I waited all day on Friday; mid-afternoon I phoned to find out what was happening. They said they had tried to phone me (I had no missed calls) so, as it was a bank holiday weekend, it was actually Tuesday when it arrived. I was very disappointed with the wait, and do feel that communication between the parties could be a lot better. The second disappointment was that, when it arrived, it was flat-packed, plus it needed two people and a drill to make some necessary holes. None of this is mentioned on the website. So I had to wait a further week before I could get a friend round to help me. All in all, it was a very disappointing start. The log store is now built and am awaiting my first delivery of logs. At that point I will be able to test its strength, capacity etc.”

Helpful Report

Posted 10 years ago

“I ordered the Rowlinson Single Bin Store, it came fairly quickly although there was no notification of when it would come! so needless to say it came when I was out!. Not sure if it is a good or a bad thing as the delivery driver left it around the back of the house, good as in I didn't have to have it redelivered but bad as in it was raining. The Store comes flat packed and covered in plastic, the wood was wet and it was all damp and steamed up inside + had gone green in places!. I finally got around to putting it together after drying it out!.....I was putting it off after seeing the back of screws etc that it came with!. I started by rubbing it down to try and remove the green bits (still visible) then gave it a coat of wood stain. This is where the fun begins!, you need to drill pilot holes for some of the screws for a start! which I was not expecting and whilst talking about the screws they seam to be of low quality and using my electric screwdriver and later drill as it was not up to the job! I found that the heads would chew up no matter how careful I was or which screw attachment I used, not great. Some of the screws that hold the sides and back together are located in such a way that its hard to get your screwdriver to them directly thus chewing the screw heads up even more. After a lot of swearing and help from a friend Its all pretty much together!, needs a couple more screws in the back to back it sturdy!, I admit that I'm not Mr DIY but could be a tad easier I.e. more pre drilled pilot holes and better quality screws please . Anyway now its together and stained it does look good and my wheelie bin fits a treat, only downside is that the lid does not close properly so I will need to shave some wood off!. All in all once finished its an ok product and good value from here, could have done with better communication on delivery and the previously mentioned quality issues but other than that I would recommended it!.”

Helpful Report

Posted 10 years ago

“Goods were lovely but feel that I wasn't kept informed and so let the transaction down.”

Helpful Report

Posted 10 years ago

“Overall, quite pleased with products. One was damaged but a replacement piece is on it's way from the supplier. We had problems with the delivery of one of the items which is why we haven't rated any higher. Although garden street were polite, there is definitely room for improvement with regards to rectifying and solving problems experienced by customers.”

Helpful Report

Posted 10 years ago

“I will be happy to write a review when I get the goods that I ordered and paid for 7 days ago.”

Helpful Report

Posted 10 years ago

Garden Street is rated 4.2 based on 7,489 reviews