Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered four picnic benches, two arrived in good condition, one arrived damaged but luckily all the pieces were there, one arrived missing the bench seat and legs pack (1 of 2). Delivery driver said he would be back the next day with the missing pack. No delivery. Contacted Garden Street to say the bench and legs pack was missing and they said they would send one out. Nothing has arrived, three weeks later and another two emails have been ignored. Still waiting ...”

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Posted 4 years ago

“After ordering from Garden Street and paying in full I was given a delivery date which was initially acceptable. However I then received an email saying that my item was delayed. I sent 5 or 6 emails and called but found that I didn't get a response or was not given the information I asked for. the item did eventually arrive many weeks after the original date. I did not receive any apology or explanation. Not massively impressed by the service to be honest”

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Posted 4 years ago

“Item in stock, been searching everywhere for one! Quick delivery.”

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Posted 4 years ago

“Stop sending these review requests, I haven't even received the goods yet several weeks after ordering”

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Posted 4 years ago

“Absolutely delighted with the storage boxes. They look really good and we have had lots of compliments and people asking us where we got them from. They are ideal for what we want them for and good value for money. Easy enough to assemble and look smart. The delivery was very smooth, prompt and on time. We would definately purchase from you again. Thank you”

Garden Street 5 star review on 12th May 2021

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Posted 4 years ago

“We were very pleased with the blind we purchased. It arrived well packed, the fitting instructions were very clear, and the the quality of the blind material and mechanism was extremely good. We felt the purchase was very good value for money. We would recommend your company and products.”

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Posted 4 years ago

“I can't register a zero star review. I ordered and paid in full for an outdoor dining set on 3rd April with a 'release' date of 7th May plus 10-20 working days (2-4 weeks) to arrange delivery. On 7th May I had an email asking me to review my purchase...what? The one I'm still waiting for? I emailed back for an update. On 10th May an email from GS saying there was a delay in the shipment so now due into the warehouse 'at the end of this month' (May?) plus another 10-20 working day wait for delivery. Still no idea when I will see my new furniture.”

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Posted 4 years ago

“Helpful staff and quickest delivery time nationally for my BBQ !”

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Posted 4 years ago

“I was very pleased with the prompt and polite service I received from this company when the arbour I ordered was damaged in transit. I phoned and the sales desk were very quick to assure me that a replacement part would be sent out to me - which has duly arrived. In this day and age, it was refreshing to receive such excellent service. And I love the assembled arbour!”

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Posted 4 years ago

“still waiting on my order was due 26th April then delayed then took several phone calls to even get an answer and every time i was told i'd be emailed about it and then nothing happened.”

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Posted 4 years ago

“Best price I could find at a suitable delivery date. Everything went exactly as planned. I was very pleased with my purchase so would definitely use again and would highly recommend Garden Street.”

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Posted 4 years ago

“Excellent product and great service.”

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Posted 4 years ago

“Ordered a chest and wardrobe.Wardrobd arrived promptly but no chest.Emailed to chase it up.Got told there was a delivery delay and so far heard nothing more”

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Posted 4 years ago

“Good product, a replacement for identical 16 year old chest. Garden Street notified me and delivered as soon as it was back in stock.”

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Posted 4 years ago

“Very pleased with purchase”

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Posted 4 years ago

“Very happy with service and products”

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Posted 4 years ago

“I should have read the reviews before I ordered. I ordered garden furniture a month before this was needed for my partner’s birthday. It is not what we wanted but ordered as it will meet event date. After 2 weeks I called up to find out when items will be delivered and was told due to a technical glitch they will need to reorder and this can take up to 3 weeks. This will miss our event date. This is very poor customer service. Happy to refund if you can’t wait... very poor as it will be impossible to find something else on short notice. I asked for this to be escalated so let’s see if they make an effort with the distributor to help us”

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Posted 4 years ago

“Fantastic service. Very good quality furniture. Highly recommended”

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Posted 4 years ago

“Once again being asked to write a review about a product I’m now 6 weeks still waiting on 👍!”

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Posted 4 years ago

“Very nice fence panels Delivery was about a week later than expected but I can understand that they were busy Delivery on day panels arrived were on time”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,588 reviews