Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering a dining set that said it was in stock then not receiving it I was very disappointed that I had to chase the item only to be told the product wasn't available?! Firstly why advertise a product as In stock when it clearly wasn't. I was just told i could either cancel or wait?! I have had no further communication. I have waited because now everything else I liked is now out of stock. The only communication I have had is asking me for a review?! No updates 😕 I now don't know if I should just cancel or wait. Shocking communication and also misleading advertising saying item was in stock delivery should have been within 14 days. Very disappointed.”

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Posted 4 years ago

“Service was very good. Delivery on time and the product was in good condition. Overall happy with our purchase.”

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Posted 4 years ago

“Pleased with suppliers but still not had order delivered yet”

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Posted 4 years ago

“Missing 2 parts and damaged part which is holding up assembly”

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Posted 4 years ago

“Very good service would but from this company again”

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Posted 4 years ago

“Good delivery. Son and daughter put the shed together. Quite robust on standing but when opening and shutting the doors is a bit wobbly due to doors sticking a bit. But happy with the extra storage space”

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Posted 4 years ago

“Did order a Tall boy chest of Drawers in February, was delayed many times got to April decided to cancel order and got refund no problems. The only thing I will say had I known this item was coming from abroad I would never had ordered it and on the day of cancellation I got someone who told me the truth that it was delayed due to shipment which I appreciated that information rather being told on every email you will hear from courier between 5-10 days and the shop of supplier is shut due to Easter absolute rubbish ! It was delayed because of shipment. So can’t comment on the item but will say I got refunded no problems”

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Posted 4 years ago

“Great service, very helpful and responsive.”

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Posted 4 years ago

“Had to wait a longer than expected for delivery due to pandemic but very please with shed and even neighbours have comment on how good the shed looks.”

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Posted 4 years ago

“Happy with product - they resolved an issue I had with the product swiftly.”

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Posted 4 years ago

“Great company to purchase from, will use again”

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Posted 4 years ago

“Very easy to deal with and the goods were as advertised. No complaints and would use again.”

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Posted 4 years ago

“If you are thinking of purchasing this product be warned. The quality is a disgrace. The design is ok, but the manufacture of the components is laughable. Lots of split wood, screws poking through so sharp edges, lots of mis matched panels. I wasted about 2 to 3 hours rectifying these errors only to find the roof section was made incorrectly and I cannot modify. Perhaps Stevie Wonder should be sacked from head of inspection.”

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Posted 4 years ago

“I am happy with the product I purchased - a garden awning. The website was easy to use. The awning was delivered on the expected day. I only wish that the old one - 3 metres long! - could have been taken away. I would have been quite happy to pay for this service.”

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Posted 4 years ago

“Ordered bin store Very disappointed with quality of the product. There were very few drill holes meaning you needed to drill and line up the parts yourself. As the wood is hard this was really hard indeed! It has resulted in ours being slightly out of line so had to chisel part of the door. Such a shame as the wood is solid and overall product looks good. For the money I expected better!”

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Posted 4 years ago

“Our summerhouse is ideal. Easy to assemble and fits perfectly into our garden.”

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Posted 4 years ago

“We haven’t received our furniture yet”

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Posted 4 years ago

“Item has still not arrived so cannot comment; have not yet been informed when to expect it, now weeks after purchase.”

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Posted 4 years ago

“Very good service, good delivery - would recommend and use again”

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Posted 4 years ago

“Unfortunately the item I ordered turned out to be unavailable due to an error. However, once I contacted Garden Street about the item’s whereabouts, they were very helpful and efficient and issued a full refund.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,588 reviews